MiniInTheBox

Hello Carrie, My name is Fabio and I am the supervisor who will take care of your case. I do apologize if you haven't received enough help with your order # 31087629. Please, don't worry, I am here to help you solve any problem. I am genuinely sorry for your frustrating experience. Please note that, after checking your case, your order results regularly in transit. We shipped your order out via Air Mail on April 12, 2020. The carrier SunyouMail untrack Sunyou has labeled it with UC999469982MY code, which may be useful to identify it later. Delivery normally takes 10-20 business days. For this reason, you will receive your items in about 28 calendar days. So it's normal that you still haven't received your package because it's still in transit. If you do not receive your order by May 10, 2020, please contact us as soon as possible. You can track it here: http://www.17track.net/en/track?nums=UC999469982MY NOTE: The online tracking information may be updated slightly later than the actual shipping situation. I would kindly ask you to be patient while waiting for the updates. My deepest thanks and appreciation. If you need anything else, please do not hesitate to contact me and I will do my best to assist you. You can access this ticket at https://tinyurl.com/mini-ticket?id=20725222 Please take care and stay home if you can. Your safety is important. Kind regards, Fabio MiniInTheBox Customer Care

Hello, I am Fabio, the supervisor who's taking care of your case. I do apologize if you haven't received enough help with your order # 31086938. Please, don't worry, I am here to help you solve any problem. I am really sorry for what has happened. I am really sorry for the delay of your order, due to high demand of the items you purchased. But I am very glad to inform you that your order is being packed now and it will be shipped out very soon, within 24/48 hours. Once we ship your package we will send you an email that includes the courier name and a package tracking number for your reference. My wholehearted thanks and appreciation. If you require any further information, please feel free to contact me and I will be keen to assist you in a tailored way. You can access this ticket at https://tinyurl.com/mini-ticket?id=20725059 Please take care and stay home if you can. Your safety is important. Best regards, Fabio MiniInTheBox Customer Assistance

Hello Jenny, My name is Fabio and I am the supervisor who will take care of your case. I do apologize if you haven't received enough help with your order # 31084654. Please, don't worry, I am here to help you solve any problem. I feel so sorry for what has happened. I feel so sorry your order #31084654 is slightly delayed. After checking, I can see it is being processed and it will be shipped out really soon, no later than April 23, 2020. Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you. I am happy to inform you I got special authority to offer you a discount of 10% off the product price! I really hope this offer can meet your request. Could you please tell me if I can issue the discount of 4 USD for you? I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation. I really appreciate your time and consideration. If there are any problems, please do not hesitate to contact me and I will do my best to assist you. You can access this ticket at https://bit.do/mini-box?id=20702031 Please take care and stay home if you can. Your safety is important. Best regards, Fabio MiniInTheBox Customer Care

Hello, I am Fabio, the supervisor who will take care of your claim. I do apologize if you haven't received enough help with your order # 35682576. Please, don't worry, I am here to help you solve any problem. I feel so sorry for what has happened. Our apologies for the longer waiting. Based on our records, your parcel was routed to Australia on February, 25th. Could you please tell us if you've received any update from the carrier for your parcel LH712226195CN? I really appreciate your support. Should you need any further information, please contact me and I will be happy to help you. You can access this ticket at https://bit.do/litb-box?id=20513749 Best regards, Fabio LightInTheBox Customer Assistance

Dear Customer, we would really like to help, but we found out you left this review without any order number. We feel sorry for that. Please, could you provide your order number? For us it's important to assist you and solve your problem. Thank you.

Hello David, I feel so sorry you no longer need your order #30936332. After checking, I can see it is being processed and it will be shipped out really soon, no later than February 29, 2020. Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you. I am happy to inform you I got special authority to offer you a discount of 25% off the product price! I really hope this offer can meet your request. Could you please tell me if I can issue the discount of 5 GBP for you? I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation. Thank you very much for your kind support. If I can be of assistance, please do not hesitate to contact me and I will do my best to assist you. You can access this ticket at https://bit.do/mini-box?id=20417074 Sincerely, Fabio MiniInTheBox Customer Service

Hello there, I feel so sorry you no longer need your order #30859544. After checking, I can see it is being processed and it will be shipped out really soon, no later than February 17, 2020. Since I totally understand your needs and I would like to find a satisfactory solution for you, I have contacted our sales manager to find out what we can specially do for you. I am happy to inform you I got special authority to offer you a discount of 15% off the product price! I really hope this offer can meet your request. Could you please tell me if I can issue the discount of 10 CAD for you? I am looking forward to hearing from you. I will process your order with the discount as soon as I can see your confirmation. Thank you very much for your kind support. If I can do anything else for you, please let me know and I will be happy to help you. You can access this ticket at https://bit.do/mini-box?id=20377764 Sincerely, Fabio MiniInTheBox Customer Service

Hello there, we feel sorry to hear that. Please note we have no order 3089833 in our records, though. We believe some digits might be missing or wrong. We hope you can verify, thank you

Hello Barbara, My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 30825603 but please don't worry. I am here to help you out solve any problems affecting your purchase. I feel sorry for the discomfort. Please note this order includes a cover for Samsung Galaxy A40(2019). So it won't fit another device, sorry. In this case, we can either arrange a return for a price refund or issue a shop credit of 10$ should you want to reorder it. Please let me know how I can serve you best. Thank you very much for your kind support. If I can do anything else for you, please drop me a line and I will be keen to assist you in a tailored way. You can access this ticket at https://bit.do/mini-box?id=20311889 Sincerely, Fabio MiniInTheBox Customer Service

This is Customer Service Supervisor from Lightinthebox. I am glad to help. We are really sorry that the item doesn’t meet your satisfaction. We will help further check this problem. Once we confirm our problem, we will take full responsibility for it and then find a proper solution to help you out. I had conducted new Ticket ID =20275670 in our ticket center to follow up your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Hello Gordon, My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 30766320 but please don't worry. I am here to help you out solve any problems affecting your purchase. Your order was shipped out via ePacket-track-Baotongda-Battery on December 19, 2019. The parcel code is LO655032517CN. Delivery will take about 8-14 business days. Thank you very much for your kind support. If you have any questions, please feel free to contact me and I will be happy to help you. You can access this ticket at https://bit.do/mini-box?id=20183992 Sincerely, Fabio MiniInTheBox Customer Service

Hello Alex, Sorry to hear that. But our email system is well operating You may login with your email a***************y@i********************m to your MiniInTheBox account and reply directly to your ticket Thank you very much for your kind support. If I can do anything else for you, please contact me and I will be keen to assist you in a tailored way. Sincerely, Fabio MiniInTheBox Customer Service I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=20111743 Thank you very much.

Dear customer, We've checked and confirm we did not charge your order twice. We only received a payment GBP15.93 for your order 190730140030426944. We did not receive any extra payment. If you still have problem with your order, please contact our customer service via ticket. We clearly state on the product page how to contact our customer service. You will be easily find the "Customer Service" button on the top of every product page. After you click it, you will be re-directed to the following link, from which you will know how to submit a ticket: https://www.miniinthebox.com/r/contact-us.html We appreciate your understanding in advance.

Dear Customer, we would really like to help, but we found out you left this review without any order number. We feel sorry for that. Please, could you provide your order number? For us it's important to assist you and solve your problem. Thank you.

This is Customer Service Supervisor from MiniInTheBox. I am glad to help. We have checked and are terribly sorry that your order was cancelled automatically by the system because the payment did not go through as intended. The payment could not be verified or accepted by our payment system. So it was returned to your original paid account directly. We appreciate your understanding in advance. We've completed the full refund AUD28.06 for you on 2019-04-06. However, it will take a few more days for you to receive the refund since this is a transnational transaction. We feel sorry but we are unable to rush this progress. The time required to complete the refund is affected by your card-issuing institution’s policies and practices. It's highly appreciated if you can wait for this refund a few more days. But I can fully understand your concern about the refund. So I had conducted new Ticket ID =19467893 in our ticket center and request a refund proof from the financial department for you. please log in your mini in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear customer, Thank you for shopping with us. Please be noted usually Customs will check parcels of certain category over certain value and charge import tax and other fees on the imported items based on the local customs rules and regulations. Since not every parcels will be charged of this extra fee, we didn't remind customers when they placed an order. But we inform you this information in following link: http://www.miniinthebox.com/knowledge-base/c1170/a2125.html While we are happy to inform you that you paid Tax Insurance of this order. So we'd like to refund 100% Tax Fee to you since you bought this insurance. I had conducted new Ticket ID =19388623 in our ticket center to follow up your case. please log in your mini in the box account--go " personal center"--"my ticket" to provide us with Tax Invoice, so we can process refund for you very soon. please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Dear Customer, we would really like to help, but we found out you left this review without any order number. We feel sorry for that. Please, could you provide your order number? For us it's important to assist you and solve your problem. Thank you.

Dear Customer, we would really like to help, but we found out you left this review without any order number. We feel sorry for that. Please, could you provide your order number? For us it's important to assist you and solve your problem. Thank you.

Dear Customer, this is supervisor from MiniInTheBox. I apologize for the discomfort. Our Airmail method is the cheapest one and it takes longer. For faster shipment, we offer Expedited and Standard methods. We're sorry for the misunderstanding. Your order was shipped out via ChinaPost-track-HKB on January 7, 2019. The parcel code is RN686209041CN. It usually takes 10-20 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by February 6, 2019 please contact us as soon as possible. I will then contact the courier for you. Tracking https://t.17track.net/en#nums=RN686209041CN&fc=03011 https://www.royalmail.com/track-your-item#/tracking-results/RN686209041CN Thank you very much for your kind support. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19265831 Thank you very much.

Dear Customer, this is supervisor from MiniInTheBox. I feel sorry for the trouble. Please note that, even after double checking, we need to confirm that this order was placed with Airmail method and not Standard method. As such, the delivery frame for US is about 9-18 business days. Your order was shipped out via PostNL-track-Deqi on December 17, 2018. The parcel code is RU334928821NL. It usually takes 9-18 business days for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. If you do not receive it by January 16, 2019 please contact us as soon as possible. We apologize for the discomfort. In case you would like to get a product refund, please refuse the parcel. Once the product is returned, we can proceed with the refund. I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19157132 Thank you very much.