Reviewers overwhelmingly had a great experience with this company. Customers truly praise the soft leather, excellent internal organization, and practical design of these stylish travel handbags. Many consumers appreciate the fast delivery times, helpful website navigation, and wonderful presentation boxes.
Some reviewers were not happy with the product quality, mentioning that the material felt stiff or showed unexpected cracks after a very short time of use. A few other people also felt that the color did not match the online pictures or that orders arrived with missing items like shoulder straps. Despite these specific issues, buyers generally find the purses very useful for daily activities and trips.
The leather started peeling the first week I used it and the bag collapses in where the zipper is.
Minooy 回复2024-07-03
Dear customer,
Thanks for your comment.
We are very sorry to hear about the issue, we can fully understand how your feeling is, please take it easy we are here to help you.
Could you please send me a picture of the damaged bag that we can understand your problem more clearly? don't worry, we will help you solve this problem.
Looking forward to your reply and have a nice day! ^_^
Best Regards,
Minooy Team
Best organizer purses I’ve ever owned. Small size that can fit two pair of glasses (readers and sunglasses) and my iPad mini. Currently, I have two, but will be ordering another soon. I like to change purses seasonally (4).
Minooy 回复2024-07-03
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Please don't forget your exclusive discount code to enjoy 20% discount on your reorder! Have a nice day!^_^
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received. Have a nice day! : )
I love these bags. I have 3 of them, and have given one as a gift. As soon as I got my first one, I ordered a second. The quality is amazing. Super soft leather, and the zipper hardware is excellent quality. I like that the sides pop open when I unzip, so I can see everything inside. And I LOVE that there are about 10 million card slots because I have about that many cards. I would love a light pink or a hot pink one.
Minooy 回复2024-07-03
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received.
Thank you for your suggestion, we have conveyed it to the relevant departments. Your input is invaluable in helping us shape the future of Minooy products. This message has been conveyed to the designer and they will consider it.
Have a nice day! : )
Best Regards,
Minooy Team
Although there was nothing wrong with the website per se, the production descriptions lacked key details.
Minooy 回复2024-06-11
Dear customer,
Thank you for your suggestion, what product key details are you referring to that are missing from the website?
We will convey it to the relevant departments and we will consider it.
Looking forward to your reply and have a nice day! ^_^
Love the purse made of excellent quality leather. And it holds so much!!!!
Minooy 回复2024-06-11
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
I have carried the tri compartment Minooy bag for a few years, and I bought the smaller bag with the glasses holder for summer. This bag i s so great, and small purse with lots of room. I love it so much that I'm thinking about getting another one in a different color for winter. There are so many nice touches, the pen holder and the key holder make my life so much easier. Thank you for making such a great product.
Minooy 回复2024-06-11
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
First of all, I would like to thank the Minooy support team who answered my inquiries. The customer service was very responsive.
Now, let's talk about the bag I purchased. I bought the Naya Small Crossbody Bag in green 💚. As soon as I opened the box, I could smell the leather. I could actually smell it the whole day 😂! The zipper is very smooth to open, and the bag has lots of compartments to put things in. It also came with instructions on how to look after for the leather. To be honest, the bag is really damn cute! It's perfect for traveling
Minooy 回复2024-05-28
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Wonderful product. Leather is lovely. Comfortably fits phone, keys, glasses & more and, importantly, light to carry! I have bought 2 already!
Minooy 回复2024-05-09
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Love my bag! Perfect for my trip. Plan to get in another color!
Minooy 回复2024-05-09
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
I loved the design of the purse. I can carry several items, and find them quickly. The design of the card holder pocket and other zippered pockets make it unnecessary for me to carry a wallet. Downside, while I love the softness of the leather, when I bumped against a column, the surface grazed and the finish was damaged. Fortunately, it is a black purse, so between repeated treatments with shoe dye and polish, I have been able to make the scuff look less noticeable.
Minooy 回复2024-04-11
Dear customer,
Thanks for your input.
Leather bags will experience varying degrees of wear and tear during use. No bag can claim to never wear out. You can protect your bag from sharp objects during use or wipe the bag with a little cream leather oil care your bag instead of liquid leather oil.
Hope this is helpful and have a nice day! : )
Good quality and nice style. Purchased for an overseas trip and it is a perfect size for travel.
Minooy 回复2024-04-09
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Beautiful purse, beautiful color & very well made! Just the right size! Couldn’t be happier!
Minooy 回复2024-04-06
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Dear Kirstin,
Hope the email finds you well. Minooy notified you of the package status on March 1st, did you not receive it?
Your product had delivery failed due to some reason.
Please try to consult the local post office to check and pick up your package as soon as possible to avoid the item returned.
The URL for inquiring about the logistics waybill is:
www.usps.com
Only need provide your tracking number : 4205026392748903396155000052273165
USPS US Phone: (+1 800) 222 1811
Have a nice day! ^_^
Best Regards,
Minooy Team
Note: Delivery failed may generally be affected by the following reasons:
1. Recipient address incomplete, wrong, relocated, rejected
2. The recipient is not at home, the recipient cannot be contacted, and the phone is transferred to voicemail
3. The recipient fails to pick up the goods within the time limit
4. Objective reasons (weather reasons, road conditions, etc.)
Purse is great. I wish it had glasses slot. And I wish I would have chosen a different color.
Minooy 回复2024-04-02
Dear customer,
Glad to hear from you and thank you for getting touch with us.
Your input is invaluable in helping us shape the future of Minooy products. Thank you for choosing Minooy to help grow your business!
Have a nice day! ^_^
All the best,
Minooy
What great customer service! Love my bag with the woven strap. I’ll be back for another one.
Minooy 回复2024-04-02
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Just received my blue Athena - well made, numerous compartments with RFID and a regular compartment for my EV to turn on. I am sure it will take a while to find the “perfect” purse setup 😻. The shoulder strap is generous in length and width. This is a lovely product 🥰😻🧚♀️
Minooy 回复2024-03-12
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Great packaging and care instructions. Easy to track and delivered in time frame as promised
Minooy 回复2024-03-05
Dear customer,
Thank you very much for leaving such a good and wonderful review, thank you for your support and trust to us, we are glad that you feel happy with the bags you received and customer service. Thank you very much again for your support and trust！Your satisfaction is our greatest achievement.
Minooy’s response to my 1-star review was to infer that I had purchased the bag from a “knock-off” online reseller and that should be more cautious. I purchased it directly from the Minooy website, and I waited a considerable amount of time to receive it. Immediately after posting my review, I received an email from the company offering me $30 to keep the bag as is, or to let them know if I wanted instructions how to return it for a new bag. I say it again: Caveat Emptor.
Minooy 回复2024-02-26
Dear Pamela,
Thank you for the feedback. Sorry for the late reply.
We cannot check the specific order from your name Pamela. Can you provide the order number? If you do purchase a product from Minooy, we are willing to assist you with any issues you may have.
Looking forward to your reply and have a nice day! ^_^
Pom Pom London 
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