Thank you so much for this wonderful review! We're so glad to hear your hair feels thicker, shinier, and smoother, with such marked improvement from scalp to end, especially given everything you have been through with your health. It also means a lot that our customer service team could step in quickly to halt your shipment and get your refund processed right away when your subscription order caught you off guard. That is exactly the kind of experience we want every customer to have. Thank you for taking the time to share this, and for choosing KilgourMD!
Thank you for sharing this! We're glad our team's promptness and responsiveness stood out to you — that's exactly the kind of experience we aim to provide. We appreciate you taking the time to leave this feedback and thank you for choosing KilgourMD!
Thank you for sharing this update! It's great to hear that three months in, you're noticing less shedding, no hair in the drain and only minimal in your brush. Consistency really does make a difference over time, so we'd encourage sticking with the full routine to keep building on these results. Thanks again for taking the time to let us know how it's going!
Thank you for taking the time to share your experience. We're sorry to hear that our products didn't deliver the results you were hoping for. Hair restoration can vary significantly from person to person depending on the underlying cause of hair loss, and while many customers experience positive results, we understand that not everyone responds the same way. We truly appreciate that you gave KilgourMD a consistent try over eight months, and we're sorry we didn't meet your expectations. Thank you for your honest feedback, and we wish you the very best on your continued hair restoration journey.
Thank you for taking the time to share this update! We're glad to hear the shedding has slowed and that your hairstylist is already noticing new growth coming in — those are great early signs. Hair restoration is a gradual process, so sticking with consistent use through the 90-120 day mark should bring even more noticeable results. We're also glad our team has been able to answer your questions quickly. Thank you for choosing KilgourMD, and please keep us posted on how your journey progresses!
Thank you for the kind words! We're glad our team's knowledge and support have stood out to you. Helping customers feel informed and well taken care of is exactly what we aim for. We appreciate you taking the time to share this!
Thank you for sharing your feedback. We're sorry to hear our products didn't meet your expectations. Hair loss can have many underlying causes, and individual results can vary from person to person. Our 90-Day Money-Back Guarantee applies to eligible first-time hair serum purchases only. Our shampoo and conditioner are not covered by the 90-Day Money-Back Guarantee or a return policy, as outlined on our website prior to purchase. Subscription details, including recurring shipments, are also disclosed during checkout and in reminder emails sent before renewal orders are processed. We appreciate you taking the time to share your experience and thank you for giving KilgourMD a try.
Thank you for your wonderful review! We're delighted to hear our Customer Service team was able to quickly resolve your delivery issue and get a replacement order on its way. We know how important trust is when choosing a brand, and we're grateful for the confidence you've placed in KilgourMD. Thank you for your kind words and for taking the time to share your experience—we truly appreciate your support!
Thank you so much for your wonderful review! We're thrilled to hear you've had such a positive experience with both our products and our Customer Service team. Knowing that you've seen exceptional results after 30 years of thinning hair is incredibly meaningful to us. We're also delighted that our team's prompt communication reflected the dedication and care we strive to provide every day. Thank you for trusting KilgourMD with your hair restoration journey—we truly appreciate your support!
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Kathleen · 写过 2 条评价 · 已认证 · 体验于 2026-07-31 ·
★★★★★
很棒的客户服务!
KilgourMD 回复2026-08-03
Thank you so much for your kind words! We're thrilled to hear you had a fantastic experience with our Customer Service team. Providing exceptional support is one of our highest priorities, and your feedback means a great deal to us. Thank you for choosing KilgourMD—we truly appreciate your support!
Thank you for sharing your feedback. We're sorry to hear you've experienced discoloration while using the Prevention Serum. In some cases, the Vitamin C in the formula can contribute to a yellow or orange tint on white, gray, or blonde hair, although this is not a common experience. Applying the serum directly to the scalp rather than the hair can help minimize contact with the hair strands. We're also sorry to hear your question wasn't fully addressed, as we strive to provide clear and timely support. Our Customer Service team will be happy to follow up on your inquiry regarding the 90-Day Money-Back Guarantee and ensure all of your questions are answered. We appreciate you taking the time to share your experience.
Thank you for taking the time to share your experience! We're delighted to hear our Customer Service team was able to quickly respond to your email and get a replacement serum on its way after your shipment arrived damaged. While we're sorry your original order wasn't received in perfect condition, we're glad we could resolve the issue promptly. Providing responsive, reliable support is something we take great pride in. Thank you for choosing KilgourMD—we truly appreciate your trust and support!
Thank you for sharing your feedback. We're sorry to hear our products did not meet your expectations. Hair restoration results can vary depending on the underlying cause of hair loss, and we generally recommend consistent use for 90–120 days to properly evaluate results. Our records show that the cancellation request was submitted after the recurring order had already been processed and shipped. Canceling a subscription prevents future recurring orders and charges, but it does not affect orders processed before the cancellation date. We appreciate you giving KilgourMD a try.
Thank you for taking the time to share your feedback. We're sorry to hear our products didn't meet your expectations. Hair restoration results can vary depending on the underlying cause of hair loss, and while many customers begin seeing improvements after 90–120 days, individual outcomes differ. We also appreciate your comments about the product texture and dropper design, as feedback like yours helps inform future product improvements. We're glad to hear our Customer Service team was able to promptly assist with your subscription request. Thank you for giving KilgourMD a try and for sharing your experience.
Thank you for taking the time to share this, and we're glad our team could take care of you quickly once we heard about the reaction you had — that's exactly the kind of support we want every customer to experience. We're sorry the product didn't end up being the right fit for your skin, and we appreciate you being so understanding about it. Wishing you the best in finding what does work for you, and thank you again for the kind words about our team.
Thank you for taking the time to share your experience. We're so glad to hear you believe the serum helped support your hair growth. We understand that some users may find topical products leave their hair feeling greasier, and we appreciate your honest feedback. Applying the serum directly to the scalp rather than the hair can help minimize that effect while ensuring the product reaches the targeted areas. We're grateful you gave KilgourMD a try and wish you the very best with your continued hair restoration journey.
Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. Our return policies are outlined on our website prior to purchase. Eligible hair serum purchases are covered by our 90-Day Money-Back Guarantee, while unopened shampoo and conditioner products may be returned in accordance with our separate return policy. Because we strive to apply these policies consistently and fairly for all customers, we aren't able to make exceptions outside of their terms. We appreciate you taking the time to share your experience.
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Nina · 写过 2 条评价 · 已认证 · 体验于 2026-07-25 ·
★★★★★
回复迅速而友善。
KilgourMD 回复2026-07-27
Thank you for your kind review! We're so glad to hear our team was able to respond quickly and treat you with kindness. Providing prompt, thoughtful customer service is something we strive for every day, and we truly appreciate you taking the time to share your experience. Thank you for choosing KilgourMD!
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Ms Robinson · 写过 2 条评价 · 已认证 · 体验于 2026-07-26 ·
★★★★★
优秀的沟通能力
良好的沟通。反应能力。专业精神。
KilgourMD 回复2026-07-27
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with our team. Providing excellent communication, prompt responsiveness, and professional service is at the heart of what we do. We truly appreciate your kind words and thank you for choosing KilgourMD!