KilgourMD

Thank you for sharing your feedback. We're sorry to hear you were disappointed with your experience. Our policies are outlined on our website prior to purchase, including that the 90-Day Money-Back Guarantee applies to eligible first-time hair serum purchases, while our shampoo and conditioner are covered under a separate return policy. Subscription terms, including renewal timing, are also disclosed during checkout and in reminder emails sent before recurring orders are processed. We appreciate your feedback and will continue working to provide a clear and transparent experience for our customers.

Thank you for sharing your feedback. We're sorry to hear that our shampoo and conditioner did not perform as you had hoped and that they left your hair feeling oily and difficult to manage. We understand your disappointment regarding our refund policy. To clarify, the KilgourMD 90-Day Money-Back Guarantee applies exclusively to our Prevention Scalp Serum and Treatment Scalp Serum. Our shampoo and conditioner are considered final sale and are not covered under this guarantee. We strive to make this information clear on our website and throughout the purchasing process, but we appreciate that this may have been frustrating. Thank you for taking the time to share your experience. We wish you the very best in finding hair care products that are the right fit for you.

Thank you for taking the time to share your experience. We're truly sorry to hear that your hair shedding worsened and that the product did not meet your expectations. We understand how discouraging that can be, especially after dealing with hair loss for so long. While many customers experience reduced shedding and visible improvement with consistent use, results vary from person to person. Hair also grows in natural cycles, so periods of increased shedding can occur, and some individuals may experience temporary shedding before improvement, though this is not the case for everyone. Our Hair Quiz is designed to recommend products based on the information provided, but it is not intended to diagnose the cause of hair loss or guarantee results. Because hair loss can have many underlying causes, we always encourage customers to consult with their healthcare provider if concerns persist. We sincerely appreciate your honest feedback and wish you the very best in finding a solution that works for you.

Thank you for taking the time to share this! We're glad you're finding the product easy to use, and glad our customer service team could resolve your inquiry so quickly. Hair restoration is a gradual process, so we'd encourage sticking with consistent use — many customers begin to notice results within about 90-120 days. We hope you'll stay the course and let us know how your journey goes!

Thank you so much for sharing your experience! We're thrilled to hear you've seen visible hair regrowth after using the KilgourMD system and that our Customer Service team was able to provide the support you needed. We believe great customer care means taking the time to listen, explain, and help our customers feel confident every step of the way. It's wonderful to know our team's guidance helped resolve your concern and that you're already seeing positive improvement. Thank you for your trust and continued support—we wish you continued success on your hair restoration journey!

Thank you so much for your kind words! We're delighted to hear our Customer Service team was able to respond so quickly and provide the support you needed. Delivering prompt, thoughtful, and helpful service is something we take great pride in, and we're thrilled that your experience exceeded your expectations. Thank you for choosing KilgourMD and for taking the time to share your feedback!

Thank you for taking the time to share your feedback. We're sorry to hear the fragrance wasn't the right fit for you. We understand that scent preferences are very personal, and while many customers enjoy the fragrance, we recognize it can be too strong for others. We truly appreciate your suggestion for an unscented version and will be sure to share it with our product development team. Thank you for giving KilgourMD a try and for providing your thoughtful feedback.

Thank you for taking the time to share your feedback. We're sorry to hear our products didn't meet your expectations. Our recommendation is to apply approximately one dropper directly to the scalp, focusing on the areas of concern rather than saturating the hair, which helps the bottle last as intended. We also understand that fragrance preferences are highly personal, and while many customers enjoy the scent, we recognize it may not be the right fit for everyone. Hair restoration is a gradual process, and we generally recommend consistent use for 90–120 days to properly evaluate results. We appreciate you giving KilgourMD a try and thank you for sharing your experience.

Thank you for taking the time to share such a thoughtful review! We're delighted to hear you're enjoying the shampoo and conditioner and that your scalp feels healthier and less itchy. It's also encouraging to hear you've already noticed less hair shedding after just one month. Hair restoration is a gradual process, and while reduced shedding is often an early sign, we generally recommend consistent use for 90–120 days to fully evaluate results. We truly appreciate your honest feedback and are so glad KilgourMD has become a part of your hair care routine. We wish you continued success on your hair restoration journey!

Hi Ellie, thank you so much for this wonderful review! We're so glad the strength, thickness, and fullness you've noticed have made such a difference for you, and it's lovely that your daughter is enjoying the experience too — everyone's hair journey looks a little different, so it means a lot that it's working well for your family. We're also thrilled our customer service team could resolve both of your order issues so quickly. Thank you again for taking the time to share this, Ellie!

Thank you so much for the kind words — we're thrilled to hear you had a great experience! We really appreciate you taking the time to share this.

Thank you so much for the 5-star review! We're thrilled to hear our customer service team could get you the answers you needed quickly. We really appreciate you taking the time to share this, and we're glad KilgourMD could deliver the experience you deserve.

Thank you so much for sharing your experience! We're thrilled to hear you've noticed new hair growth after struggling with hair loss related to Hashimoto's. We understand how discouraging it can be to try multiple products without success, which makes your results even more meaningful to us. While everyone's hair restoration journey is unique, we're so happy our products have been able to support yours. Thank you for trusting KilgourMD, and we wish you continued success on your hair restoration journey!

Thank you for taking the time to share your experience! We're thrilled to hear you're seeing meaningful improvements in your hair density and that you've noticed a fuller-looking part and crown. Hair growth can vary from person to person, and while some people see results sooner, others may require more time to achieve noticeable improvements. We also appreciate you mentioning the greasiness and discoloration. In some cases, the Vitamin C in our Prevention Serum can cause a slight brown or brassy tinge on white, gray, or blonde hair, although this is not a common experience. Applying the serum directly to the scalp rather than the hair can help minimize contact with the hair strands. Thank you for your continued trust in KilgourMD, and we truly appreciate your thoughtful feedback!

Thank you for your kind review! We're delighted to hear you had a great experience with our Customer Service team and that your return process was quick and easy. We strive to make every interaction as seamless as possible, and we're so glad we could help. Thank you for choosing KilgourMD!

Thank you for sharing your feedback. We're sorry to hear you were disappointed. KilgourMD offers a 90-Day Money-Back Guarantee on eligible hair serum purchases, while our shampoo and conditioner are covered under a separate return policy. We understand that return policies can be confusing, and we encourage anyone with questions about their purchase to contact our Customer Service team before ordering or at any point afterward. We appreciate your feedback and wish you the very best.

Thank you for sharing your wonderful experience! We're thrilled to hear you've seen such a significant reduction in shedding and even more excited that you're noticing new baby hairs along your hairline. It's always rewarding to hear when our products exceed expectations. Consistent use is key, and we're delighted you've experienced such encouraging results after just 8 weeks. Thank you for trusting KilgourMD with your hair restoration journey—we wish you continued success!

Thank you so much for your incredible compliment! Being compared to "Nordstrom-level" customer service is truly an honor. We're thrilled to hear our team provided you with such an exceptional experience. Delivering outstanding support is at the heart of what we do, and your A+++ rating means the world to us. Thank you for choosing KilgourMD!

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our Customer Service team. Providing exceptional support is one of our highest priorities, and it's wonderful to know we met your expectations. We truly appreciate your feedback and thank you for choosing KilgourMD!

Thank you for sharing your experience. We're sorry to hear our products didn't meet your expectations. Hair growth is a gradual process, and while individual results vary depending on the underlying cause of hair loss, we generally recommend using our serums consistently for 90–120 days to give them adequate time to work. We understand how disappointing it is when you don't see the results you were hoping for, and we appreciate that you gave KilgourMD a try. Thank you for taking the time to share your feedback, and we wish you continued success on your hair restoration journey.