MiraMate strives to bring excellently designed products for helping people to live in peace, harmony and vitality as they restore and renew their lives.
My products got stuck at the Customs Clearance and they sent them again via another Carrier Service, and I hadn't even requested this from them.
Very fast (almost instant) e-mail replies.
Thank you so much, Kally and all the other lovely people out there.
The Mini Miramate device’s battery wouldn’t work and I contacted their customer service. They responded quickly and helped me troubleshoot. I ended up needing a new device, which the shipped out right away, thanks!!!
I needed help for my kitty who has an inflamed urethra and bladder due to build up and a blockage. He has been in hospital 24 hours and the catheter put in twice now. I needed to know if the mat could help his inflammation and I was answered by a very kind and considerate person who cares about animals who said it could definitely help. I have hope now and can't wait for kitty to get home from hospital to get him on it. 🙏🏼 Great and kind customer care with MiraMate.
My husband has used it for three months following your protocol: 15 days of use, 2 days pause. He feels much better now. His night trips to the bathroom are over. He is 72 y.o. He keeps diet. Lost weight. Every day, exercise and walk for 30 minutes. Knowing that your products are good, I recently purchased a cold laser
Ray gun was not working, They responded quickly and professionally to my email for more information and with a suggestion. Replacement is being sent.
Very satisfied with their customer support!
I’m fairly certain my machine isn’t working and I’m going around and around with customer service. They are absolutely trying their best to not understand the issue at all. Also, it’s a huge lag in delay, so I feel like they’ll completely burn through the return period.
Update to add that now one of the coils has stopped working. Don’t waste your money.
As always whether purchasing through MiraMate, Spooky2 or HeaWea - this company and its employees give outstanding service. Unlike many other companies, it does not end after purchase. Our family have had many successful outcomes with their products from each branch of their company. The sharing & help through the online community support base is fantastic also. Can’t fault this company which is led and populated by both ethical and sincere people who stick to their values.
Just ordered a BIG Magic Deluxe mat recently for my mom's Covid Recovery. Mat arrived and we were not able to get the Coil to show any activities. I reached out and Miramate responded quickly and with their help we were able to get the Coil to work.
I am very happy with their online and Whatsapps support. I plan to write another review about their product once we get the chance to see how it works and if it will help with Covid recovery. Thank you.
I purchased the cold laser wrist X and did not see that Miramate had sent an email with a $15.00 coupon code. I had already clicked the purchase button so it was too late to add code. I did chat with Myra Yao at Miramate support and she was kind enough to let me know that she would be requesting a $15 credit for me. That was great customer service!!
Bought the MiraMate cold laser wrist X device. The unit is solid and well made. I don't have any particular health issues (apart from tinnitus) and I bought the device for health maintenance. No effect on the tinnitus as yet (using the ear lasers) but will continue to use and monitor. Support from the team is very quick, I have other devices bought previously and can always get a quick repay to questions when I need it.
Purchased flash and ray gun as well as handheld laser. The flash was successfull in treating my mothers eczema that she had for 10 years. I'm currently using ray gun to treat some warts. Bigger ones have been easily taken care of, but flatter ones are a bit more difficult and I'm still working on it.
Just bought the Big Magic. Haven't used it yet as the coil tester was not flashing when placed on the mat. I contacted the support team and liaised with Kally Yao who helped with the connecting issues. Fantastic prompt service by the team. I will write again on the outcome of the mat but for now I am well impressed with the service.
I sent a Mira Mate big magic PEMF deluxe mat to my mother-in-law on Mother’s Day. I asked my sister-in-law to help to assemble and test the Mat. For some reasons the coil tester didn’t work. So I invited her to sleep on the mat one night to see if it works or not. Surprisingly, she told me she didn’t know what happened , she felt extremely energised and slept so soundly she never had before. She keeps testing on the mat for few days, her insomnia gone! She told me she loves the mat so much that she doesn’t want to let go of it 😂😂😂 I ordered one more mat so that both of my family can share the amazing effects of the PEMF mat.🤣🤣🤣 The support team is always helpful, supportive and professional to solve any issues 👍👍👍like😍🥰
I have had the flash for a year and have used it on various skin conditions. It really helps. I am grateful to have it and look forward to obtaining some of the other MiraMate products. This company's quality has always been terrific.
Both my husband and I experience knee pain that has been helped with the Light Pad. Since we had a good result with that, we now use the Big Magic at night and are experiencing deeper more restful sleep. I so grateful to have discovered these products!
Very happy with the recently bought Ray gun, finally got rid of a persistent skin condition of dry scabs on my feet and legs, probably caused by a fungus. Two weeks of daily treatment for 15 min did the job!