Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
I was usening the program as it told me step by step, but every time I tried to transfare it was stop at 8000 files and it was told me to turn off the end-to-end and i turned it off already, whatever I did it was the same problem (PLEASE TURN OFF END-TO-END), I was really disappointed until I tried to sign in on the new phone with unused number and then tried to transfare again and it finished every thing very smoothly, in about 1h.30m it transfared 43GB from ios to android.
Wondershare MobileTrans 回复2026-01-02
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
Seems pretty useless for whatsapp restore. Just guides you through the regular backup process.
Update: don't be fooled by their nice "professional" response to my review. They were still unwilling to help me over the phone, and still prefer to go back and forth via email 7 to 14 days wait time response for each email.
If you ask me, this is one big scam,
or false advertising at least.
Wondershare MobileTrans 回复2026-01-04
Hi,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We understand your concern that the WhatsApp restore process seemed similar to the standard backup procedure. In fact, due to WhatsApp’s official data protection mechanisms, certain steps must follow WhatsApp’s authorized restore logic. Our software is designed to guide users through this process as reliably as possible while ensuring data security and compatibility.
That said, we’d like to review your specific case to confirm whether the correct workflow was used and whether there are alternative solutions available for your situation. At the moment, we’re unable to locate your order based on this review alone.
Please provide your order number and the email address used for purchase, and we will contact you directly to further assist and check how we can help.
We appreciate your honest feedback and hope to have the opportunity to clarify and improve your experience.
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Software failed, and support used "log files" to cheat me out of a refund.
I purchased MobileTrans to transfer 14GB of WhatsApp data, contacts, and messages from Samsung to iPhone. This was a massive mistake.
The Software Lies: The program reported a "Successful Transfer," but the reality was the opposite. My WhatsApp messages were not searchable, and half of my contacts and photos were missing.
Support is a Dead End: I spent days going back and forth with their support (Lucky and Tina). They keep asking for "log files" and "screen recordings."
The Refund Trap: Because I couldn't wait weeks for them to "investigate", I went to a professional third-party vendor to fix their mess. Now, Wondershare is refusing a refund because I can’t provide "screenshots" of the data that their software failed to transfer in the past. They claim their "logs" show it worked, completely ignoring the user experience.
If the software fails, they will hide behind technicalities to keep your money. Do not trust their "money-back guarantee." It doesn't exist. I had to pay twice—once for this broken software and once for a professional to actually do the job. Avoid at all costs.
Wondershare MobileTrans 回复2025-12-31
Hi there,
We’re very sorry to hear about your experience with MobileTrans and understand how frustrating it must be to encounter incomplete data after a transfer that was reported as successful. Please accept our sincere apologies for the inconvenience this has caused.
To properly review your case, including the transfer results and your refund request, we kindly ask you to provide the email address used for the purchase and the order number. Once we have this information, our team will carefully investigate the situation and follow up with you regarding the next steps.
Thank you for taking the time to share such detailed feedback. It helps us identify areas where we need to improve both our product and support processes.
Glad your issue has been resolved. If you encounter any difficulties while using our product in the future, you can contact us and we are at your disposal.
Thanks, it was expensive but good to know I can move the important data over
Wondershare MobileTrans 回复2025-12-23
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you. If you need further assistance, let us know!
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
finaly i got all my chat in my new android phone I'm realy much happy
Wondershare MobileTrans 回复2025-12-18
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
I had a back up from a month ago when I changed phones. I managed to accidently delete a chat with a friend and had no record of it. Watched a video on YouTube, followed her very clear step by step instructions, and it wiped all 15+ years of my WhatsApp. Couldnt connect the old phone to the internet as it would "update" Whatsapp to today which was nothing. This programme allowed me to leave my old phone offline. Download the data and upload straight to my new phone. Now I'm only missing a month. God Send!
Wondershare MobileTrans 回复2025-12-13
Thank you for sharing your experience! We're glad our program helped you recover your WhatsApp data effectively. Your support means a lot to us!
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