Wondershare Technology is a key member of the National Planning Software Enterprises of China and a global leader in application software development. We have users in over 150 countries. Wondershare is committed to providing software that brings simplicity to people's lives.MobileTrans offers Mobile Phone Data Transfer Software, Backup and Restore Tools. PC software for Mac and Win users and mobile version applications are available to transfer photos, contacts, sms, etc in one-click .
Reviewers overwhelmingly had a great experience with this company. Customers praise the software for making it remarkably simple to transfer WhatsApp data and chat histories between different mobile operating systems without experiencing any data loss. Consumers note that the tool efficiently handles large media files and difficult backups when standard official methods completely fail.
However, some reviewers were not happy with unexpected connection drops and occasional data transfer failures during the setup process. Some people also felt that the onscreen instructions were quite confusing and required extra manual steps to finish the task. Users additionally mentioned difficulties regarding customer support responses or lack of refunds when issues occurred.
I purchased Wondershare MobileTrans specifically to transfer my WhatsApp data between devices. The software failed to complete the transfer correctly, and my WhatsApp data was lost in the process.
When I contacted support, they were unable to resolve the issue. Instead of actually fixing the problem or recovering my data, they offered a refund and walked away. A refund does not replace lost conversations, media, and years of chat history that cannot be recovered.
This is not an acceptable resolution when the product itself caused the data loss. If the software carries this level of risk, users should be warned clearly before purchase. The marketing promises a seamless, safe transfer. What I experienced was the opposite.
I would strongly advise anyone considering this tool to look for alternatives, especially if your WhatsApp data has any personal or professional value. The refund offer is just a way to close the ticket. Your data will still be gone.
Wondershare MobileTrans 回复2026-06-18
Thank you for your feedback regarding your experience with MobileTrans. We apologize for any inconvenience or frustration you may have experienced due to product limitations.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Thank you for your positive feedback on our software! We are glad that it has been helpful to you.
Our team is committed to continuously improving the software and providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
My experience of Wondershare's MobileTrans software was excellent. It's easy to use and guides you through the process step-by-step. Really helpful when I needed to merge WhatsApp messages from two devices. Happy to recommend it.
They lose a star, however, for some of their practices. Their website says TRY IT FREE. But after downloading and installing the application, there is no free trial. You need to pay for any functionality. Most people, like me, would happily pay for such useful software. There is no need to employ such tactics.
The price is advertised as £17.99, but when you click to make the purchase, it emerges that this is the VAT exclusive price, and the total price is around £21.59. Since the vast majority of those purchasing this software will be individual consumers rather than VAT registered companies, the VAT inclusive price should be published upfront.
An additional item (insurance, I think) is also automatically added to the basket, and you need to remove it to bring the price back down to where you would expect.
As mentioned at the top, the software is good, and I expect it will be a lifesaver for many, but there is room for improvement in some of their business practices.
Wondershare MobileTrans 回复2026-06-13
Download Insurance Service is an additional service that protects your shopping cart downloads. With it, you’ll be able to re-download the installation files of the purchased software anytime within two years from the purchase date. Normally, before purchase, you have the option to remove it or not in the shopping cart. See the attached picture.
Thank you for your positive feedback on our software! We are glad it has been helpful to you.
Our team is committed to continuously improving the software and providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
DO NOT BUY THIS PRODUCT OR ANYTHING THAT CLAIMED AS PHONE DATA RECOVERY. IT DOESN'T WORKS AS ADVERTISED. WASTE OF MONEY AND TIME. DOESN'T WORTH YOUR HARD EARNED MONEY. JUST A SCAM
This product cannot recover / restore my Whatsapp Google Drive Backup. I've already send the related log files and screenshot as required and give them the explanation on the situation. They keep dragging this technical problem until its already passed the 7 day refund policy. There's no SMS received and I cannot use the phone call function in the program. NOTHING WORKS
In the end the technical support blamed "whatsapp blocked access to the program" WTH? I can use the whatsapp, there's no issue with the phone no. or my gmail account. I can use it normally without being blocked.
The issue here I JUST WANT TO RESTORE THE WHATSAPP MESSAGE FROM THE SPECIFIC GOOGLE DRIVE BACKUP. NOTHING ELSE.
I"VE ALREADY MENTIONED IT FOR A FEW TIMES AND MY REFUND REQUEST IS IGNORED AND THEY KEEP DRAGGING IT.
JUST A REMINDER FOR YOU GUYS ASKING FOR A REFUND FROM THIS COMPANY. ITS A NIGHTMARE AND WASTE OF TIME, ENERGY AND MONEY
Update 1 - 9th June 2026
At this rate I just want a refund. I'VE ALREADY REPLY TO THE TECHNICAL SUPPORT EMAIL MULTIPLE TIMES BACK AND FORTH.
I'VE ALREADY GIVEN THE DETAILS, SCREENSHOTS AND REQUIRED LOG FILES EVEN DOWNLOAD THE SO CALLED PATCH FILES PROVIDED BY WONDERSHARE SUPPORT TEAM. HOPEFULLY THNGS COULD BE SOLVED BUT IN THE END NOTHING WORKS.
YOU GUYS KEEP DRAGGING THE WHOLE THINGS WITHOUT ANY MEANINGFUL SOLUTION AND NEVER ADMIT THE PROGRAM DOESN'T WORK AS ADVERTISED. ITS JUST YOUR WAY OF DOING BUSINESS WITHOUT NEEDING TO REFUND YOUR CUSTOMER
Wondershare MobileTrans 回复2026-06-09
We apologize for any inconvenience or frustration you may have experienced due to product limitations.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
Thank you for your feedback regarding your experience with MobileTrans. We apologize for any inconvenience or frustration you may have experienced due to product limitations.To further investigate the technical issue, we'd like to ask our technical team to intervene. Please kindly let us know what feature you used, issue details and the log file. All of the information will help us to guide you through the process.Please don't worry - our team will contact you by email to resolve your issue and find a solution that ensures your satisfaction. We are committed to resolving this issue for you, and thank you for your patience.
It takes awhile to get the devices connected. Using USB type "C" cable was unsuccessful with many attempts from iPhones 15Pro to Huawei Mate X7. In the end with a few attempts, only work with the connections to Macbook. The transfer is mainly from iPhone 15Pro to Huawei Mate X7.
Wondershare MobileTrans 回复2026-06-04
We apologize for the inconvenience caused. Please report technical issues through the Feedback entry. Be sure to send us complete information (including but not limited to problem description, screenshots, log files, and other details).
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
The ease at which tranfers were done after getting transfer settings orrect
Wondershare MobileTrans 回复2026-06-03
Thank you for your positive feedback on our software! We are glad it has been helpful to you.
Our team is committed to continuously improving the software and providing the best user experience. If you have any suggestions or need further assistance, please feel free to contact us. Thank you again for your support!
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
Thank you for your positive feedback on our software! We are thrilled to hear that it has been helpful for you.
Our team is committed to continuously improving the software and providing the best user experience possible. If you have any suggestions or need further assistance, please don't hesitate to reach out. Thanks again for your support!
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
We apologize for the inconvenience caused. Please report technical issues through the Feedback entry. Be sure to send us complete information (including but not limited to problem description, screenshots, log files, and other details).
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
still the best solution for transferring between phones! androids own switch app failed to transfer my sms messages and whatsapp chats, mobiletrans did first time!
Wondershare MobileTrans 回复2026-05-25
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
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