Mollyevers is an original manufacturer dedicated to providing affordable and high-quality wedding dresses, formal dresses, and bridesmaid dresses. with various styles and new arrivals updated regularly with affordable prices & 15 days return.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the beautiful designs, elegant styles, and comfortable fabrics, finding the overall ordering process remarkably smooth. People often praise the helpful customer service representatives and the accurate custom sizing options available for special events.
Some reviewers were not happy with the return process, noting persistent difficulties with obtaining return labels and facing unexpected international shipping fees. Customers also mentioned that the quality of certain garments fell short of expectations and did not match the online photos. Additionally, a few individuals experienced challenges with incorrect sizing or delays in communication when attempting to resolve issues.
I am so frustrated with this company! I ordered a dress for my daughter. I paid for expedited shipping and the dress was mistakenly sent to my billing address instead of my daughter’s shipping address. My daughter needed the dress for dress rehearsals on Monday, so I contacted the company, via their chat, and I explained what happened and asked them to reimburse me for the shipping cost I had to pay to get the dress to Pittsburgh. They refused and informed me that the dress had been delivered. I agreed that the dress was delivered but to the wrong address. They then proceeded to ask me what the order # was and for the email address associated with the order. I provided all the requested information as they again messaged that the order had been delivered. Mind you, they’re my overseas and send me replies at 1AM and only one response per day and no responses yesterday. They have refused to acknowledge their mistake and keep asking me for the same information they requested previously, in the same chat thread. I feel like I’m on some kind of Groundhog Day loop and am disappointed by their lack of professionalism and extremely poor customer service. So, at the moment I’m out the cost of the expedited shipping plus the cost of the shipping to get the dress from CA to PA and I’m talking to a VR chat bot. What does a girl have to do to get to talk to a human?!
Mollyevers 回复2026-10-23
We sincerely apologize for the frustration and inconvenience you've experienced.
Our system receives both the billing and shipping addresses, and orders are normally shipped to the shipping address provided at checkout. We understand your concern and would like to investigate what happened.
Could you please provide your order number and the email address associated with your order? This will help us verify the shipping details and look into the issue further.
We apologize again for the inconvenience and appreciate your patience.
I’ve had a wonderful experience communicating with the Mollyevers team so far. Yuki has been incredibly responsive, helpful, and clear throughout the process, answering all of my questions regarding sizing and collaboration details promptly. Excellent customer service so far, and I can't wait to receive my order!"
Extremely productive experience.
Pleasantly assisted with sizing, responded in a prompt yet kind manner & provided concise information in regards to UK delivery 😊
Mollyevers 回复2026-10-23
Thank you so much for your kind feedback! We're glad we could help! ❤️
Truly satisfied with communication. Every detail was properly explained about collaboration.I really get good help in custom-size detail measurements. I will rate 10/10
Mollyevers 回复2026-10-22
Thank you so much for your wonderful review! 💕 We're delighted that you had a great experience with our team. Your support and 10/10 rating mean so much to us! 🥰
Absolutely gorgeous dress! Everything about it is stunning. I got it in the blush/dusty rose color and the details on it are beyond words. Dress fit perfectly and the the shipping was prompt. Can't wait to show this dresss off at my brother's wedding.
Mollyevers 回复2026-10-21
Thank you so much for your wonderful review! 💕 We're absolutely delighted to hear that you love your dress and that the fit, details, and delivery all met your expectations. Dusty Rose is such a beautiful choice! Thank you for choosing Mollyevers, and we hope to see you again soon! ❤️
Low quality, weird customer service, a pain & costly to return
Mollyevers 回复2026-10-19
Hi, we're sorry to hear about your disappointing experience with Mollyevers.
We take your concerns seriously and would genuinely like to understand what went wrong. Could you please share your order number and provide some more details about the quality issues, customer service experience, and return difficulties you mentioned?
We'd really appreciate the opportunity to look into your situation and find a suitable solution. Your satisfaction is important to us, and we're here to help.
It was a good experience with Mollyevers. I was little concerned about the sizing part but the customer service was really quick and helpful. They guided me through it.
Mollyevers 回复2026-10-16
Thank you so much for your kind review! 💕 We're happy our team could help you with sizing. We truly appreciate your support!
Love their collections . Customer service is very supportive and responsive. The size detailing is really helpful to choose the right size and also the free customization is just perfect.
Mollyevers 回复2026-10-16
Thank you so much for your lovely review! 💕 We're so glad you love our collections and customization options. Your support means a lot to us!
STAY AWAY from this company! I ordered a dress that I received 2 weeks later. The dress was of poor quality, strange smell and the color of the dress received was different than pictured on line. I requested a return label the day after I received the dress, they requested that I send pictures of the dress inside lighting and outside lighting. Stupid me, did that and why did that matter? Just a way for them to prolong the return. If you are unhappy with your purchase you should be able to return the item, no questions ask. After 10 email exchanges I received this email see below email.
Molly Evers
3:11 AM (4 hours ago)
to me
Hello,
We’re sorry, but we’re unable to provide a prepaid return label.
If you would like to return the item, it would need to be sent back to the return address we provide, and the estimated return shipping cost is around $35–$40. We understand that this would be quite a large expense for you.
To help reduce your loss, we’d like to offer you a $35 partial refund instead, and you can keep the item for yourself, give it to a family member or friend, or use it in another way.
Would this solution work for you?
Julia G.
Customer Service Team
I replied no, it would not! Just send the address for the return. Now I'm even more concerned that if I return the dress paying the shipping cost that I will never see the credit back on my card. I think the best solution is to dispute the charge on my card. This is the worst customer service I have ever had to deal with. Again STAY AWAY!!!!!!!!!!
Mollyevers 回复2026-10-19
Hi, we're truly sorry to hear about your disappointing experience with Mollyevers.
We sincerely apologize for the inconvenience and frustration caused. We requested photos to better understand your concerns about the quality and color of the dress, not to delay your return.
We'd also like to clarify that we are unable to provide prepaid return labels, as outlined in our return policy. The partial refund was simply offered as an alternative to help you avoid the additional return shipping costs, not to prevent you from returning the item.
Please rest assured that if your initial return request was made within 15 days of delivery, your return eligibility will not be affected by our ongoing email communication. Once an eligible return is received and inspected, we will process the refund in accordance with our policy.
We genuinely value your feedback and remain committed to helping you resolve this matter fairly.
If there is something wrong with your product - you will NOT be able to return it or get a refund
DON'T BOTHER. The dress we ordered ended up coming after the event, so I requested a return label after they confirmed via email that I could return it. Stall tactics like all of the other reviews on this page, initially offering me $30 then $40 to keep the dress that I paid $100 for.
They won't give me a return label, and I believe they're stalling until the return window of 15 days is closed. It's absolutely infuriating.
Mollyevers 回复2026-10-19
Hi, we're sorry to hear about your frustration.
First, we'd like to clarify that we are unable to provide prepaid return labels, as we have already explained in our email communication.
Regarding our 15-day return policy, please rest assured that as long as you first contacted us to request a return within 15 days of receiving your order, your return eligibility will be based on that initial request date. We will not intentionally delay the process or allow the return window to expire while we are communicating with you.
The partial refund options of $30 and $40 were offered as alternatives to help you avoid the additional cost and inconvenience of returning the dress, since return shipping costs are the customer's responsibility in applicable cases.
We are not refusing your return, and we remain willing to assist you through the return process in accordance with our policy.
I ordered a dress recently from Mollyevers for a wedding with very high hopes just because I paid over $200 for it so I expected the quality to be perfect. My hopes were let down quickly. First, I paid for expedited shipping and it arrived over a week later than it should have giving me only days to find a substitute.
Second, the dress arrived and was completely different from the picture. No where in the picture or description did it say it would be covered in glitter and yet when I opened it, it was a glitter bomb.
I inquired about returning the dress and they are still giving me issues about returning it. Before you even think about buying something from them, here is what you NEEDA to know:
"If a return is due to personal preference or a non-quality-related reason, the return shipping cost would need to be covered by the customer. This can include situations such as:
- the style or silhouette is not what you expected
- the color looks different from what you personally prefer
- the fabric feels different from what you had imagined
- the dress does not suit the occasion as you hoped
- the fit is not your preferred look or feel
- you changed your mind after receiving the item
- you ordered multiple styles or sizes to compare and would like to return the ones you do not keep"
So basically if you are dissatisfied with how it looks for any reason, thats your problem and you need to ship it back.
But wait! They offered me a $30 refund for a $200 dress hoping that would be a better option for me?
Do not buy from this company. If they can't take care of the customers they are not worth your money!
Mollyevers 回复2026-10-19
Hi, we're truly sorry to hear about your disappointing experience with Mollyevers.
We'd like to clarify that our production and shipping timeframes are clearly stated both before and after an order is placed. If we're aware that a customer's event date is approaching, we also make every effort to remind them of the estimated delivery timeframe. We're sorry that the delivery did not meet your expectations.
Regarding the dress, we understand that the appearance and fabric may not have matched what you expected. However, differences in personal expectations and preferences are generally considered subjective rather than confirmed quality issues. That said, we take your concerns seriously and would be happy to investigate further.
Could you please provide your order number so we can review your specific situation? We're genuinely willing to work with you to find a fair and reasonable solution.
Order was lost but customer service did make up for the disappointment.
Edited my original review because customer service did make up for the lost dresses and order not arriving in time by giving a fair refund. The one dress that did come was nicely made, pretty color and good quality material. It didn't fit but that may have been more my fault by not understanding the ordering. I always prefer talking to a human but my emails were responded to within a day and they were very polite.
Mollyevers 回复2026-10-16
We sincerely apologize that your dresses did not arrive in time for your event and for the inconvenience caused by the shipping issues. We understand your frustration and take your concerns seriously. Our team has been working with you to find a fair resolution, including offering additional refund options to minimize your loss. We truly regret that your experience fell short of expectations and appreciate the opportunity to make things right.
The response is quick. The variety is huge on collection and very updated with trend. Love how you can even personalize the feel by sharing your true measurements
Mollyevers 回复2026-10-15
Thank you so much for your kind words! 💕 We're so happy to hear that you love our trendy styles and wide selection. It means a lot to know you appreciate our custom sizing options too! Thank you for choosing Mollyevers! 💖
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