I am so frustrated with this company
I am so frustrated with this company! I ordered a dress for my daughter. I paid for expedited shipping and the dress was mistakenly sent to my billing address instead of my daughter’s shipping address. My daughter needed the dress for dress rehearsals on Monday, so I contacted the company, via their chat, and I explained what happened and asked them to reimburse me for the shipping cost I had to pay to get the dress to Pittsburgh. They refused and informed me that the dress had been delivered. I agreed that the dress was delivered but to the wrong address. They then proceeded to ask me what the order # was and for the email address associated with the order. I provided all the requested information as they again messaged that the order had been delivered. Mind you, they’re my overseas and send me replies at 1AM and only one response per day and no responses yesterday. They have refused to acknowledge their mistake and keep asking me for the same information they requested previously, in the same chat thread. I feel like I’m on some kind of Groundhog Day loop and am disappointed by their lack of professionalism and extremely poor customer service. So, at the moment I’m out the cost of the expedited shipping plus the cost of the shipping to get the dress from CA to PA and I’m talking to a VR chat bot. What does a girl have to do to get to talk to a human?!