Reviewers had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the colored contacts, noting they look completely natural and feel great even during long hours of daily wear. People also appreciate the wonderful variety of pretty shades available, alongside the fast and reliable shipping options provided.
However, some customers also noted frustrating issues regarding delivery delays, missing tracking numbers, and a total lack of updates about their packages. Consumers additionally mentioned that the customer service team was sometimes completely unresponsive or unhelpful when trying to resolve these unexpected shipping problems.
Great selection and free shipping make this company a solid option for contact lenses. Overall, I’ve had a good experience, although the new added fee is disappointing. One improvement would be clearer English labeling on the boxes, especially for shipments to the United States, since it can be hard to tell exactly what was ordered.
moodylenses 回复2026-03-21
Hi Gigi, appreciate you sharing this, glad to hear the overall experience has been a good one^^ Thanks as well for pointing out the labeling and fee feedback. That’s really useful, especially for shipments to the US, and we’ll make sure it’s passed along to the team for review.
Edited: After getting in touch with someone via Whatsapp they discovered my original package had gotten lost in transit and promptly offered to reship my order.
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I placed my order on 1/19, received an email that confirmed my order the next day, but have not received any further updates regarding my order. I see the money has been taken out of my account, and I reached out to support via email to see if my order has been processed and/or shipped. I have not received a reply. It's now 2/2. I understand the shipping may take long, all I'm asking for is some sort of update on my order.
moodylenses 回复2026-02-08
Thank you for sharing this, Anny, we’re sincerely apologize for the lack of updates and the slow email response. There has been a surge of inquiries recently, which caused delays on our side. To help you , you can also reach us on WhatsApp through the link on our Contact Us page. Our team can check your order status and make sure you're updated properly. We appreciate your patience, and we’ll get this sorted for you.
I love how well organized your website is. It was really easy to choose what I wanted without having to scroll at every item. I had 2 issues with the website. 1- there weren't any way to just look for the sale items and the 3 set items. I had to scroll to find those. That was a little annoying. 2-all the photos have the same colored original eyes, so I couldn't really tell what the contacts would have looked on my color eyes. Granted anyone with light eyes, the colors may stand out more, but with dark brown/black eyes, some of these colored contacts would look fake. I personally want contacts to look somewhat real on my eyes. It was really hard to tell what the actual outcome would be and honestly, I hope I picked well. Either that these 2 issues, I do love the contacts and the multitude of options Moodylense offers.
moodylenses 回复2025-11-25
Thank you so much for the thoughtful feedback, Sarah, we really appreciate it =D
We’ve already shared your comments with the team, especially about navigation and photo variety. We’re also glad you’re enjoying the lenses overall, thanks again for helping us improve.
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