I haven't even been able to purchase…
I haven't even been able to purchase contacts yet because their website keeps deleting what I have in my cart when I add another item.
About moodylenses
Data updated- Website
- moodylenses.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 89% (16/18)
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About this business
moody® Colored Contact LensesInnovative & Inclusive Natural-looking Self-expression FDA & CE VerifiedPICK YOUR LENSES TODAY!!!
Written by the business, not verified by us.Is moodylenses legit?
moodylenses (moodylenses.com) has a 4.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is good. 75% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional quality and comfort of the colored contacts, noting they look completely natural and feel great even during long hours of daily wear. People also appreciate the wonderful variety of pretty shades available, alongside the fast and reliable shipping options provided. However, some customers also noted frustrating issues regarding delivery delays, missing tracking numbers, and a total lack of updates about their packages. Consumers additionally mentioned that the customer service team was sometimes completely unresponsive or unhelpful when trying to resolve these unexpected shipping problems.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered my lenses August 14
I ordered my lenses August 14, it wasn’t shipped until August 19th, but I cannot get the tracking for the life of me. It’s September 1st and my contacts STILL haven’t been delivered. I spent $80 on 3 different contacts too… tried contacting someone and haven’t heard back. Disappointed.
Great product, no the best shipping experience
I like the packaging of the product and the product itself and I was very happy to not have to pay taxes in my order but it would be better to receive a DHL shipping number from the beginning; the SF shipping was difficult to track
Good quality
I love how fast i got my orders!
Reply from moodylenses2026-08-14
Hi Gabbi, we're so happy to hear your orders arrived quickly and that you're enjoying the speedy delivery. We truly appreciate your support and hope to have you back again soon!^^
Great lens-- cute, comfy, and high quality
Cute and clean packaging, fast delivery, excellent lenses with cute designs that look like the provided pictures! The lenses are pretty comfortable too!
Reply from moodylenses2026-08-14
Hi Joy, we're so happy to hear you enjoyed the cute packaging, fast delivery, and the quality and designs of our lenses. It means a lot to know you're also finding them comfortable to wear. Thank you for your support✨
10/10 EXCEPT FOR ALWAYS SOLD OUT of RED LENSES
It would be a 5 star review if the one bright red lens that I wanted was ever in stock. It’s been months and I’ve never been able to order it. They don’t even have a way to get notified on their restocks for specific lenses. AND what makes it worse is they are so comfortable. Literally the best most soft and hydrating lenses I’ve ever tried and they look really nice and don’t dry out or get scratchy. I keep them in for like 2 days slept in them and added eye drops once or twice. To be honest I could’ve kept them in longer but I know you’re not supposed to. Delivery took a while I think a week or two… NEED A NOTIFICATION FEATURE FOR RESTOCKS ON EACH LENS!!! NEEDS A RESTOCK ON 0.00 GLOW LOCK RED LENSES! !!!
Reply from moodylenses2026-08-14
Hi Trinity, thank you for your honest feedback. We're so happy to hear you find the lenses comfortable and hydrating. We also completely understand your frustration about the GlowyLock Red being out of stock. We appreciate your suggestion about restock notifications. We're currently developing this feature and hope to make it available soon. We'll also share your feedback about the GlowyLock Red with our team :)
Good and very comfortable wearing it
Good and very comfortable wearing it. I like it and the quality is so good.
Reply from moodylenses2026-08-14
Zar Chi, we're so happy to hear you're enjoying the comfort and quality of our lenses. We truly appreciate your support and are glad you're having a great experience with Moody 🫶
Not a advertised
I tried my order yesterday and was disappointed with the results. The color was supposed to remain at the bottom, as your website advertises it as being “locked” in place. Unfortunately, it did not stay in position and rotated while I was wearing it. As a result, the product did not perform as advertised, and it looked quite awkward when worn. I have reached out to customer service 2 days ago without a respond.
Reply from moodylenses2026-08-05
Hi Annie, we're truly sorry to hear the lenses didn't perform as expected and that you haven't received a response yet. We sincerely apologize for the delay due to a high volume of inquiries. We'd like to look into this for you. Please contact us on WhatsApp via our Contact Us page with your order number or email address, and we'll be happy to assist you further.
Chinese lenses
I ordered these lenses one week ago and I received an email with tracking number to open on a Chinese website. I can’t translate this website and I have no idea of when my lenses will be delivered. I didn’t know that these lenses were coming from china and I am upset, especially considering the price. I have contacted their support email 2 times and nobody answered.
Reply from moodylenses2026-08-05
Hi Natascia, we're truly sorry for the confusion and frustration this has caused. Depending on your destination, your order may be routed through one of our fulfillment partners, which can affect the tracking page shown. We also apologize for the delay in responding to your emails due to a high volume of inquiries. Please contact us on WhatsApp via our Contact Us page with your order number or email address, and we'll be happy to check your shipment and assist you further.
Don't trust the reviews on their website!
They give discounts and member points for 4+ star reviews on their website! Which I think is dishonest. Other than that, I tried the weighted glowylock daily lenses, which have a very beautiful and striking color. But they are not as comfortable as regular dailies because the weighted part is thick. You notice them in your eye, even if you forget about them sometimes throughout the day. You can still wear them all they long and they are still high quality but they don't feel as non-existent in the eye as some other daily lenses.
Reply from moodylenses2026-08-03
Hi Andrea,thank you for taking the time to share your honest feedback. We appreciate your comments regarding comfort. Wearing experience can vary from person to person, and we'll be sure to share your feedback with our product team as we continue improving our lenses. Thank you again for your support and for helping us do better :)
For me The Best
For me, Moody is the best! Every order I’ve placed has been five-star quality—durable and with super-fast delivery! Thank you so much, Moody, for making me look even more beautiful.❤️
Reply from moodylenses2026-08-03
Hi Silvia, knowing every order has met your expectations for quality and fast delivery truly means the world to us. We're so happy our lenses help you feel even more beautiful. Thank you for your trust and support. We can't wait to have you back again💖
Just what I wanted
It was easy to order and came in the mail fairly quickly, I love this color and I get lots of complements
Reply from moodylenses2026-07-29
Hi Deborah, we're so happy to hear your order arrived quickly and that you found exactly what you were looking for. It makes us even happier to know you're receiving so many compliments on the color. Thank you for your support, and we can't wait to see you back again🫶
Saves money and time!
Reply from moodylenses2026-07-25
Hi Toshia, thank you for your review! We're so happy to hear Moody has helped save you both time and money. We truly appreciate your support and look forward to serving you again soon✨
Moody Contacts are the best!
Moody Contacts are the best!! They are so beautiful crafted and good quality. The color selection is great. I love that they have smaller lenses as well that fit small pupil. The colors are vibrant. You cannot beat Mood’s prices. I’ll be honest, The first order I placed I was not happy at all…some of the lenses wouldn’t even stick to my eye. I was going to have to throw them out even though I really like two my last order that I’ll be ordering for life. I emailed Moody with my concern and they told me to send in a video cutting the contacts which I did and they took care of the rest from there. Very good customer service. I love how they sent me out multiple, not just one or two but a few generous replacements to make up for the ones that didn’t fit (I really appreciate this when customer service stands behind their word). And on top of that they gave me the price difference in a gift card. I would’ve been happy just with the exchange, but they went the extra mile and gave me a gift card for the difference and also a promo code for my next order. Absolutely amazing customer service. Way better than Solotica. They stand behind their products and want their customers to be happy. My eyes also didn’t dry out. Love the deals and I am so happy! Forever Moody you are the bomb.com❤️
Reply from moodylenses2026-07-20
Wow, thank you so much for taking the time to share such a thoughtful review, Jasmine🥰 It truly means the world to us. We're so glad we had the opportunity to make things right and that our team could help resolve the issue to your satisfaction. Knowing you've found lenses you love and that you've chosen to stick with Moody is the biggest compliment we could receive. Thank you for trusting us, for recognizing our team's efforts, and for being part of the Moody family. We'll keep doing our best to bring you products and service you can count on^^
updated review
i originally gave a 1 star, was disappointed in the lack of communication through email, whatsapp is faster if you want to check on your order. Eventually got my lenses. they are really nice, actually comfy and pigment! Although, i didnt get an email saying it was on the way or anything which was another small lack of communication. so i do rate it a 4 overall due to that reason.
Reply from moodylenses2026-07-18
Hi Rora, we're truly sorry for the frustration this has caused. Please contact us on WhatsApp via our Contact Us page with your order number or email address, and we'll be happy to check your order status and assist you further. We sincerely apologize for the inconvenience.
Thank you so much
Thank you so much! It’s so hard to find my prescription (-5.25) I love you!
Reply from moodylenses2026-07-20
Thank you so much for your wonderful review, Rhiannon :D We're so happy we could offer the prescription you needed and help make your search a little easier. Your support truly means the world to us. We hope you continue loving your Moody lenses, and we can't wait to have you back again!
Comfy and clear
Comfy and great sight! Just what I wanted
Reply from moodylenses2026-07-20
Thank you for your lovely review, Megan^^ We're so happy to hear the lenses were comfortable and gave you the clear vision you were looking for. We truly appreciate your support and hope to see you back again soon.
Placed order, never received contacts
Placed order. Never received anything. Reached out to company via email, no response. Filed dispute with credit card.
Reply from moodylenses2026-07-17
Hi Tiff, we're truly sorry to hear you haven't received your order. We'd like to look into this and assist you further. Please contact us on WhatsApp via our Contact Us page and share your order number or the email address used for your purchase. Our team will be happy to review your case and help you from there. We sincerely apologize for the inconvenience and hope to have the opportunity to make this right 🙏
Really fast reply and very kind! Edit: not really
Edit: while the initial reply was first it’s been a week and a half since they promised to compensate me and have yet to do so Really fast reply and very kind!
Reply from moodylenses2026-07-03
Thank you for taking the time to leave a review, Nom! We're really glad our team could help and that you had a positive experience with the support you received. We truly appreciate your kind words and your support^^
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