Mooncool（mooncool.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 63 条用户评价，属于运动的分类，口碑良好。好评高度一致，91% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
及时答复问题和疑虑。为任何问题提供合理的解决方案。
Thank you for sharing your customer support experience! We are delighted to hear that our team's support was helpful to you. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
送来的盒子已经破烂不堪，有一块突破了盒子，全部被刮掉了。在我对购买感到非常兴奋之后，我对交货和从盒子中伸出的部件上的划痕感到非常失望，我再次对它的到达感到非常失望。就其到达时的状况而言，这次购买的成本太高了。🥲 Mooncool 的团队向我表达了我的失望之情，并愿意更换损坏的部件，但当我组装电动三轮车时，我发现即使有零件被划伤，它并没有剥夺三轮车的功能。我期待着使用 Mooncool 提供的新配件上路。
We sincerely apologize for the issue you have encountered. We place great importance on your satisfaction and aim to resolve this matter to your complete satisfaction. Regarding the shipping damage, please retain the relevant photos. Our team will contact you directly to assist with the resolution. You are also welcome to contact us at any time via [email protected] or +1 681-412-2200. We are fully committed to resolving this issue for you.
我的TK1电动三轮车是直接从Mooncool订购的，确实很快就到了。它包装得非常好——如此之多以至于花了相当长的时间才穿过工业级的订书钉和胶带。内部的每个组件都经过精心包装，以防止任何损坏或刮擦。 我不是组装人员，但一位手巧的朋友按照手册在不到一个小时的时间内将机器组装起来。 （注意：有些人发现安装后挡泥板很棘手，一个简单的视频提示是在安装挡泥板之前拆下后篮 - 不过我的朋友没有问题） TK1 附带了一些出色的附加功能。一个剪裁精良的盖子，一个带夹子的网，用于容纳后篮中的物品，一个水瓶和支架，一对后视镜。不过，只安装了一个镜子，因为车把另一端的空间被控制面板占据了。 除此之外，我还主动得到了一个带靠背的座位，我觉得我本来可以选择，而不是浪费运费和多余的座位。 我确实购买了这把锁——非常棒。一条长长的重金属链条，上面覆盖着坚韧的织物。 我属于广告中描述的“老年”人群，但我儿子把它拿出来试了一下，发现它非常有趣。我确信他会经常骑它。 我花了很短的时间就习惯了——第一课：停车时不要放下脚。就坐着吧！ 我住在一个对自行车非常不友好的小镇，那里仅有的几条自行车道坑坑洼洼，但我骑着 TK1 感觉非常稳定和自信。 我的处女航是十英里的往返，非常愉快。 我极力推荐 Mooncool TK1。摆脱汽车的自由感，去做当地的事情，享受空气，锻炼双腿。你必须移动你的腿，但没有阻力，所以不用费力。非常适合长时间坐在办公桌前的人。 是的！是的！是的！是的！
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
TK1是一个很棒的产品！ 组装过程中出现了一些小故障，但客户支持能够提供帮助。 我骑得越多，感觉就越舒服。
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
服务很棒！谢谢
Thank you for recognizing our support services; we sincerely appreciate your support. We look forward to providing you with more excellent experiences in the future! Should you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
Moon Cool 使在线购买变得快速、轻松、无痛，他们的自行车品质卓越，组装方便，我不能要求更多，德鲁、查理马电动自行车。
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
这辆三轮车太棒了，带着我的小狗骑起来很有趣 我们很享受大轮胎让骑行变得平稳轻松 肯定会向任何寻找电动三轮车的人推荐 Mooncool
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
很棒的自行车，从自行踏板到辅助，自行车像火箭一样发射，我70岁了，这很可怕，
Thank you for sharing your appreciation for our product; pedal-assist mode allows you to enjoy the fun of riding again without the strain of heavy pedaling. We look forward to bringing you more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
订购了 TK pro。我给我妻子买了这个。她想要一辆可以让她在有协助或无协助的情况下骑行的三轮车，以帮助她保持健康。三轮车满足了这一期望。踏板辅助并不像她希望的那么平稳，但可以控制。它在承诺的日期之前交付。
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
这是一个保温袋。它非常适合放在后篮中。看起来不错，很坚固，拉链有一个翻盖，所以不会有湿气进入。非常好！
Thank you for sharing your feedback on the outdoor insulated bag! We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
最大的问题是交付以及三轮车的包装/拆箱方面的一些问题。客户服务人员 Fiona 和 Leo 非常出色，并且非常迅速地回复了我的询问。
We sincerely apologize for the inconvenience you experienced regarding delivery and product assembly. Your satisfaction is very important to us, and we appreciate your positive feedback about Fiona from our customer service team. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
该公司在支持方面的响应时间很长。我有点失望，因为缺少一些螺丝来完成三轮车的组装。他们建议我从当地的五金店购买螺丝，虽然有点不方便，但很有效。
Thank you for sharing your experience and for your kind words regarding our customer service response time! Regarding the missing screws, we will look into potential solutions within our production process. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
我们最近购买了两辆 TK2 Pro 三轮车。它们非常容易组装。开关控制器上缺少一颗螺丝。我能够从另一辆自行车上取下螺丝并在五金店进行匹配。非常简单的修复。每次我骑三轮车时，它都会变得更加容易并且变得更加直观。我今年 68 岁，患有多发性硬化症。这是锻炼身体的好方法，因为保持平衡很容易。我骑自行车做不到这一点。期待进行一些有趣的越野旅行。我们还订购了一堆配件。一切都很容易安装。
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
感谢您关注我的需求并找到电池解决方案 及时回复 非常喜欢 Tk2 pro。 Hiuge 在功能和质量上向前迈进
Thank you for sharing your experience! We are delighted to hear that you are enjoying the improvements of the TK2 Pro. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
我为姐姐购买了一辆 Mooncool 三轮车，她有特殊需求，需要一种可靠的方式独自在社区中出行。我无法表达这对我们家庭来说有多大的改变。 这款三轮车的突出特点是其令人难以置信的稳定性。因为它非常平衡，所以她在骑行时感到完全安全和自信，这是我的首要任务。这给了她真正的自由，可以自己办事、拜访邻居和独立探索社区。看到她在骑行时感受到的纯粹的快乐和自信是无价的。 如果您的亲人有特殊需要或行动不便，想要恢复自主权，我强烈推荐一辆 Mooncool 三轮车。它坚固、安全，并且真正改变了生活。
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
对 TK 2 三轮车非常满意。很棒的产品。客户服务非常有帮助。它们的衬垫和运输保护都很好，到达时状况良好。将座椅固定在立柱上的组装说明可能会更清楚一些。组装中最困难的部分是安装后挡泥板。
Thank you for sharing your experience! We are delighted to hear that you are enjoying your rides. We will also share your feedback regarding the assembly process with our internal team to help us improve the customer experience. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
一切都很顺利，感谢沟通
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
我购买了 Mooncool 的 TK2 电动三轮车。交货及时，组装方便，产品品质一流！ 我今年 70 岁了，自从我的三轮车一个月前到达以来，我每天都会骑 5-7 英里。 我发现它既美观又能给锻炼带来乐趣！我的邻居都认出了我并称赞我的三轮车！ 整体优秀！
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
很棒的客户服务。 回答了所有问题。
Thank you for sharing your experience! We are delighted to hear that you are satisfied with our customer service. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
及时到达。易于组装。 很棒的旅程
Thank you for sharing your experience! We are delighted to hear that you are satisfied with the product quality and delivery speed. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
共 63 条符合条件的评价