Mooncool took that extra step to help…
Mooncool took that extra step to help me. My husband and I consider our family a MOONCOOL FAMILY. I will recommend Mooncool trikes to everyone.
About Mooncool
Data updated- Website
- mooncool.com
- Category
- Sports
- Location
- United States · San Dimas
- Status
- Unclaimed
- Last 12 months
- 63 reviews
- Replies to negative
- 100% (5/5)
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Is Mooncool legit?
Mooncool (mooncool.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great bike and it arrived in a timely…
Great bike and it arrived in a timely manner. Easy to assemble also.
Delivery was fast and on time
Mooncool has responded to my issues
Mooncool has responded to my issues. Not resolved yet but working on it.
This trike does so much for me!
Well, I am short (at 5' 1" ) and I find it difficult to find bikes or trikes in my size. Also, I had a knee replacement a year and a half ago. Riding this trike, that fits me, is showing me my knee can "open up" and not be so stiff and unbending all the time. Also, I really like the things MoonCool sent me along with my trike.
Nice selection overall
Nice selection overall, but the website feels a little overloaded with promotions and banners.
Reply from Mooncool2026-08-04
Thank you for sharing your shopping experience, especially your suggestions regarding the website layout. We look forward to providing you with even better experiences in the future! If you need any assistance, please feel free to contact us at [email protected] or +1 681-412-2200.
Ordered a extra battery for my…
Ordered a extra battery for my girlfriend's TK1 fat Tire trike. Now we can double our range. Thank you Mooncool. My girlfriend Geneva loves her trike and so does everyone that sees it!
Reply from Mooncool2026-08-04
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Amazing bike
Amazing bike. Thank you for a smooth purchase and great bike.
Reply from Mooncool2026-08-04
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Needs attention
My family has bought a total of 5 Mooncool trikes. There were missing bolts and stripped nuts in the box of 2 of them. It costed us money at the local bike shop in order for us to be able to complete the assembly and use the trikes.We bought 2 children’s size trikes. While they love them, the chain on one of them needed repair after only one weekend of the kid riding it. I am not sure who designed the baskets on the TK2 but they are useless. With the big holes they have, you cannot carry anything in the front or the back without some kind of liner in them. They are in need of the nice wooden bottom that some of the trikes have . Other than that the trikes are a lot of fun.
Reply from Mooncool2026-08-04
We are truly sorry to hear about your experience. We place great importance on your satisfaction and would like to resolve this issue properly. Could you please provide your order number so that our team can contact you directly to assist? You are also welcome to reach out to us at any time via [email protected] or +1 681-412-2200. We are fully committed to resolving this matter for you.
A Very Fare experience
I really like how practical the entire product lineup is. Having baskets, bags, racks, and replacement parts available makes the brand feel well thought out for everyday riders.
Reply from Mooncool2026-08-04
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Family Fun
Trike came well-packaged and easy to assemble. Getting the hang of riding it. My whole family is having fun on it.
Reply from Mooncool2026-08-04
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Delivery was quicker than I expected
Delivery was quicker than I expected, and everything arrived well protected. The only frustrating part was the seat assembly-the instructions could definitely be easier to follow.
Reply from Mooncool2026-08-04
Thank you for sharing your experience! We are delighted to hear that you are enjoying your rides—your feedback regarding the saddle instructions is invaluable to us. We will review and improve the relevant sections of the manual. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need any assistance.
can not get part in color I needed
Reply from Mooncool2026-08-01
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue. You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
I would have easily given 5 stars if…
I would have easily given 5 stars if all the parts were included in the box. No pedals and 1 nut missing.
Reply from Mooncool2026-08-01
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue. You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
It was easy to assemble and did had…
It was easy to assemble and did had trouble with a couple of screws hard to put in .
Reply from Mooncool2026-08-01
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team will reach out to you directly to help resolve the issue. You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Perfect fit for someone with prosthesis.
The most important aspects of my TK1 purchase are (1) it will fit me (I'm 5' 1") and (2) I'll be able to pedal, because I have had total knee replacement surgery on the right side. It really is working! And I totally love it. And it's helping my knee loosen up a bit.
Reply from Mooncool2026-08-01
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Best in this price range
For the price, I think it offers good value. The ride is stable and comfortable, but I spent more time assembling it than I expected because some steps in the guide weren't very clear.
Reply from Mooncool2026-08-01
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Would you please send us your order number so that our team can reach out to you directly to help resolve the issue? You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Best Customer Service 😍
I was a little nervous ordering such a large purchase online, but everything went smoothly. The packaging was excellent, the finish looked premium, and the ride felt comfortable from the very first trip. I also appreciate that replacement parts, accessories, and support resources are all available in one place. No company is perfect, but this experience definitely exceeded my expectations.
Reply from Mooncool2026-08-01
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
FANTASTIC CUSTOMER SERVICE
I ordered a trike in April. It arrived after a few weeks (it was shipped from abroad). A little while of cycling and the motor conked out. I contacted the Mooncool UK Customer Service and they were AMAZING! Very good at communicating and helping me. Motor arrived Friday (again, there was a long wait due to logistics, but that was expected). My partner installed it, and I have been happily cycling ever since. I want to say a massive thank you to your customer service team. They are excellent and managed expectations well, including making me aware that the shipping would take a long time.
Reply from Mooncool2026-07-28
Thank you for sharing your experience! We are delighted to hear that you are enjoying your ride. Our trikes ship from a local warehouse, while some accessories are shipped from overseas. We appreciate your patience while waiting for the trike motor. Please feel free to contact us at [email protected] or +1 681-412-2200 if you need any assistance.
Mooncool has awesome customer service
Mooncool has awesome customer service. They answered all my questions before purchasing. I did call to find out if there was a thumb throttle for the tk2 pro and she was very nice about it and also responded to me quickly with a follow up email
Reply from Mooncool2026-07-28
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.