Mooncool (mooncool.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Good experience, only reason 4 stars is because the pedals were not in the box so I’m having to wait until they arrive before I can ride.
Reply from Mooncool2026-07-28
Thank you for sharing your experience! We are glad to hear you are enjoying the ride—it seems a worker overlooked including the pedals during the factory packing process. The pedals have now been shipped, so please allow some time for delivery. If you need anything else, please feel free to contact us at [email protected] or +1 681-412-2200.
The communication is top notch. Your chat on line is questionable, however once connected to the support team you receive the information needed and respond very promptly.
Reply from Mooncool2026-07-28
Thank you for sharing your experience! We are delighted to hear that you are satisfied with our service. We will enhance training for our online customer service team, and we look forward to providing you with even better experiences in the future! If you need any assistance, please feel free to contact us at [email protected] or +1 681-412-2200.
T
Tom · 2 reviews · Verified · Experienced 2026-07-24 ·
★★★★★
quick service
quick service, but I recommend that you view a video prior to opening the box. we spent some time tearing into the ox but if you check the small plastic fittings at the bottom the top just lifts off. It came mostly assembled but we had trouble installing the rear fenders, accessing the screws was difficult we had to take off the rear basket and still had trouble, the screws had blue coating on the bottom. which made it difficult to tighten the screw without stripping the heads. However, a wonderful trike, reviews said assembly took anywheres from 20 mins to 4 hours, ours was a good portion of the day.
Reply from Mooncool2026-07-27
Thank you for sharing your experience! We are delighted to hear you are enjoying the ride. The blue coating on the rear fender bracket screws is a thread-locking compound designed to prevent them from loosening or falling out. We truly appreciate your feedback and your support.
We look forward to providing you with more great experiences in the future! If you have any questions, please feel free to contact us at [email protected] or +1 681-412-2200.
The bike arrived really fast. Really sturdy. I love my new bike!
Reply from Mooncool2026-07-27
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
You selling the bikes and no support for my Batteries. When you call for help you only get one person after a other, and no good result for my question.
Reply from Mooncool2026-07-27
We sincerely apologize for the issue you have experienced. We place great importance on your satisfaction and are committed to resolving the problem with your TK1 Folding battery. Our team will contact you directly to assist with this matter. You are also welcome to reach out to us at any time via [email protected] or +1 681-412-2200. We will do our utmost to ensure a satisfactory resolution.
Wrong parts were sent, electric still does not work
Reply from Mooncool2026-07-25
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Our team can reach out to you directly to help resolve the issue. You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
The trike was delivered in a timely matter, packed very secure and easy to assemble. My husband and I love our trikes.
Reply from Mooncool2026-07-25
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Fast shipping, packaging was great, the bike looks awesome and built quality is great. We are happy with this purchase
Reply from Mooncool2026-07-24
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
I love this bike. So easy to ride. A lot of fun and being on three wheels makes me feel safe. I would buy it again and again.
Reply from Mooncool2026-07-24
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
The trike came earlier than expected and was very easy to finish putting together. This is a quality trike and very easy to maneuver.
Reply from Mooncool2026-07-21
Thanks for your positive review of the trike's delivery time, assembly, and ease of handling. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
C
Cherri Ben · 1 review · Experienced 2026-06-10 ·
★★★★★
My wife surprised me with this for my…
My wife surprised me with this for my birthday and honestly it changed my life. I'm 68 years old, had bad knees, figured my riding days were completely done. Got the TK1 Folding and within a week I was back to riding around the neighborhood three a week like I used to. The stability is what got me - you don't realize how nervous you get on two wheels until you try three wheels. The pedal assist is incredibly smooth, never jerks, and I can control exactly how much electric help I need. This trike gave me independence back.
Reply from Mooncool2026-07-21
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
I received my Mooncool 3 wheel bike from Fed X already 95% pre assembled. It was delivered very quickly & in a huge box. I am 70 years old & I must say I had a little apprehension about riding it without flipping it over. After starting out very slowly & just pedaling with my feet, I gradually worked my way up to cruising around with full electric power. It was an awesome experience with the wind blowing through my hair & keeping me cool as I rode all around my neighborhood! I would definitely recommend this bike for getting exercise & enjoying the great outdoors!
Reply from Mooncool2026-07-21
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
M
Michael William · 1 review · Experienced 2026-06-03 ·
★★★★★
Late
Late. Wrong color.
Reply from Mooncool2026-07-21
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Would you please send us your order number so that our team can reach out to you directly to help resolve the issue? You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
Love the the bike. It’s easy to ride. I am 72 I feel safe even at 15 miles a hour. It feel stable.
Only negative think I had to go buy nuts and bolts they were missing.
Reply from Mooncool2026-07-21
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
I was sent the wrong battery for my bike.
TK1, I didn’t realize the folding bike battery was a different style than their non folding bike. They were very responsive to my situation and allowed me to return it and they will be sending me out the right one. They Emailed a label for me to ship it back. All their customer service representatives really helped me a lot and I really appreciate them and Mooncool for the great service they provided. I’m definitely looking at buying another great product from them in the future!
Reply from Mooncool2026-07-21
We are deeply sorry to have learned of your situation. Your satisfaction is of utmost importance to us, and we hope to resolve your issue properly. However, the truth is that your tricycle model is TK1 folding, while the battery you purchased is an FT1/TK1 Fat Tire.
Our team will contact you directly to assist you in exchanging the battery. You can also contact us at any time via [email protected] or +1 681-412-2200. We will be dedicated to serving you and ensuring the issue is handled properly.
I love my TK2 folding trike! I put a hitch with a ramp on my van and I take it with me everywhere. The video by mooncool for assembly was excellent as well as the printed instructions. It’s very easy to use. The two baskets are super handy! It would be nice if there were an insert for them so things wouldn’t fall through. The charge on the battery really lasts a long time!
Reply from Mooncool2026-07-17
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Good quality trike, shipped securely and arrived in good condition, properly packaged and protected. Assembly instructions are a little incomplete in some respects, but YouTube helped. Love riding this trike. Good power, awesome to get around on.
Reply from Mooncool2026-07-17
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
I paid the extra shipping protection and both boxes were in perfect shape. no beat up boxes! Well worth it. Trikes are packed extremely well. Assembly was easy, with only one issue of one back tire being really wobbly . Had the tire trued and no more wobble. Other than that everything was perfect.
Reply from Mooncool2026-07-17
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support.
We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
R
R.B · 1 review · Experienced 2026-07-10 ·
★★★★★
Bought the Tk1 Folding Trike as an…
Bought the Tk1 Folding Trike as an early birthday present, went on (1) test ride and the throttle immediately gave out, along with the left pedal coming off from my 20 minute use. I crashed pretty bad. Went in to a repair shop in my town, ended up being quite a bit of money to get the threading properly done on the trike pedal. Should’ve only been worn down like that from long-term use, not first day. When I went to put the battery in, it’s now completely not working with error codes. 1 light crash and the battery’s done? Unfortunate. I’d be returning it, if I cared to go through all the hassle.
Reply from Mooncool2026-07-15
We’re truly sorry to hear about your experience. Your satisfaction matters to us, and we want to make things right. Would you please send us your order number so that our team can reach out to you directly to help resolve the issue? You can also contact us anytime at [email protected] or +1 681-412-2200. We’re here to make sure this gets taken care of for you.
A
Alison Hart · 1 review · Experienced 2026-07-07 ·
★★★★★
We have recently bought 2 x Mooncool…
We have recently bought 2 x Mooncool TK1 and we are super delighted with the product and the most amazing service from the support team at Mooncool. I had made an error in the order, contacting them immediately and my mistake was rectified within minutes ( this was after normal working hours ) and the updates in tracking and the arrival.
Thank you all so very much, we are already having so much fun.
60+ years of age 🤭😍💐
Reply from Mooncool2026-07-14
Thank you for sharing your customer service experience! We are delighted to hear that the support provided by our team was helpful to you.
We look forward to providing you with excellent service in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
