Mooncool (mooncool.com) has a 4.4 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Sports and its reputation is good. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Prompt response to questions and concerns. Provide sensible solutions to any problems.
Thank you for sharing your customer support experience! We are delighted to hear that our team's support was helpful to you. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
The box arrived beat up and a piece broke through the box and is all scraped up. I am terribly disappointed in the delivery and the scratches on the part that is sticking out of the box after I was so excited about my purchase I was again terribly disappointed at its arrival. This purchase was too costly for the condition that it arrived in. 🥲 The team at Mooncool reached out to me concerning my disappointment and was willing to replace what ever was damaged, but as I assembled the electric trike I discovered that even though there are parts that are scratched up, it has not taken away the functionality of the trike. I am looking forward to getting it out on the road with the new accessories provided by Mooncool.
We sincerely apologize for the issue you have encountered. We place great importance on your satisfaction and aim to resolve this matter to your complete satisfaction. Regarding the shipping damage, please retain the relevant photos. Our team will contact you directly to assist with the resolution. You are also welcome to contact us at any time via [email protected] or +1 681-412-2200. We are fully committed to resolving this issue for you.
My TK1 e-tricycle was ordered directly from Mooncool, and arrived very quickly indeed. It was superbly packed - so much so that it took quite a long time to get through the industrial level staples and tape. Each component within was meticulously packed to prevent any damage or scratching at all. I am not an assembly person, but a handy friend put the machine together in less than an hour, following the manual. (Note: some people have found mounting the rear mudguards tricky, and one simple video tip was to remove the rear basket before attaching the mudguards - my friend had no problem, though) Some superb extras come included with the TK1. A very well tailored cover, a net with clips to contain items in the rear basket, a water bottle and holder, a pair of rear-view mirrors. Only one mirror is usefully mounted though, as the space on the other end of the handlebar is taken up by the control panel. In addition to all of this, I was sent a seat with a back, unsolicited, and I felt I could have been given the choice rather than waste delivery charges and a redundant seat. I did purchase the lock - which is superb. A long heavy metal chain covered in toughened fabric. I am of the "senior" demographic depicted in the advertising, but my son took it out for a spin and found it hugely enjoyable. He will be riding it often, I am sure. It took me very little time to get used to it - first lesson: you don't put a foot down when stopping. Just stay sat! I live in a very cycle-unfriendly town, where the few cycle lanes that exist are riddled with potholes, but I felt very stable and confident riding my TK1. My maiden voyage was a ten mile round trip and was a huge pleasure. I cannot recommend the Mooncool TK1 highly enough. the sense of freedom from the car to do local errands, to enjoy the air, to exercise the legs. You have to move your legs, but there is no resistance, so no effort. Perfect for someone who sits far too much at his desk. YES! YES! YES! and YEEESSSS!
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
TK1 is a great product! A couple glitches putting it together but customer support was able to assist. The more I ride it the more comfortable I feel.
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Great service! Thank you
Thank you for recognizing our support services; we sincerely appreciate your support. We look forward to providing you with more excellent experiences in the future! Should you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
Moon Cool made buying online fast, easy and painless, exceptional quality from their bikes, easy assembly, I couldn't ask for more, Drew, Charlie horse electric bike.
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
This trike is amazing it’s fun to ride and take my puppy along We are enjoying it the big tires make it a smooth easy ride Would definitely recommend Mooncool to any one looking for an electric trike
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Great built bike, going from self pedal to assist, bike shoots off like a rocket, I’m 70, it’s scary,
Thank you for sharing your appreciation for our product; pedal-assist mode allows you to enjoy the fun of riding again without the strain of heavy pedaling. We look forward to bringing you more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
Ordered the TK pro. I bought this for my wife. She wanted a trike that would let her ride with and without assist to help her keep fit. The trike meets that expectation. The pedal assist isn't as smooth as she was hoping for but manageably. It was delivered before the promised date.
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
It's a cooler bag. It fits nicely in the rear basket. Looked good, sturdy, zippers have a flap over so no moisture to get in. Very nice!
Thank you for sharing your feedback on the outdoor insulated bag! We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
The biggest problem was with delivery and a few problems with the packing/unpacking of the trike. Customer Service folks Fiona and Leo were outstanding and very prompt with responding to my inquiries.
We sincerely apologize for the inconvenience you experienced regarding delivery and product assembly. Your satisfaction is very important to us, and we appreciate your positive feedback about Fiona from our customer service team. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
The company had great response time with support. I was a little disappointed I was missing some screws to complete assembly of the trike. They suggested I buy the screws from local hardware store which was fine a little inconvenient but worked.
Thank you for sharing your experience and for your kind words regarding our customer service response time! Regarding the missing screws, we will look into potential solutions within our production process. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
We recently purchased two TK2 Pro Trikes. They were very easy to assemble. There was one screw missing from the on/off pas controller. I was able to take the screw from the other bike and match it at the hardware store. Very simple fix. Every time I ride the trike it gets easier and is becoming more intuitive. I am 68 and have MS. This is a great way to get exercise because trying to keep balance is easy. I can't do that on a bicycle. Looking forward to taking some fun trail trips. We also ordered a bunch of the accessories. Everything was easy to install.
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Thank you for paying attention to my needs and finding a battery solution Timely responses Absolutely love Tk2 pro. Hiugejump forward in features and quality
Thank you for sharing your experience! We are delighted to hear that you are enjoying the improvements of the TK2 Pro. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 if you need anything.
I bought a Mooncool trike for my sister, who has special needs and required a reliable way to get around her community on her own. I cannot express how much of a game-changer this has been for our family. The standout feature of this trike is its incredible stability. Because it is so well-balanced, she feels completely safe and confident riding it, which was my number one priority. It has given her the genuine freedom to run her own errands, visit neighbors, and explore her community independently. Seeing the pure joy and confidence she feels while riding it is priceless. If you have a loved one with special needs or mobility challenges who wants their autonomy back, I highly recommend a Mooncool trike. It is sturdy, safe, and truly life-changing.
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Very pleased with the TK 2 trikes. Great product. Customer service was very helpful. They were very well padded and protected for shipment and arrived in great condition. Assembly instructions for the seat attaching to the post could be a little more clear. The hardest part of the assembly was attaching the rear fenders.
Thank you for sharing your experience! We are delighted to hear that you are enjoying your rides. We will also share your feedback regarding the assembly process with our internal team to help us improve the customer experience. We look forward to providing you with more great experiences in the future! Please feel free to contact us at [email protected] or +1 681-412-2200 whenever you need assistance.
Everything worked out good appreciate the communication
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
I purchased TK2 e-trike by Mooncool. Timely delivery, easy assembly, top quality product! I am 70 years old and I have been riding 5-7 miles daily since my trike arrived a month ago. I find it to be aesthetically pleasing and puts joy in exercising! My neighbors all recognize me and compliment my trike! Excellent overall!
Thank you for sharing your experience! We're thrilled to hear you're enjoying your ride—feedback like yours makes our day. Creating convenient and enjoyable travel solutions is what drives us forward, and we're truly grateful for your support. We look forward to bringing you more great experiences in the future! Feel free to reach us anytime at [email protected] or +1 681-412-2200.
Great customer service. Answered all question's.
Thank you for sharing your experience! We are delighted to hear that you are satisfied with our customer service. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
timely arrival. ease of assembly. great ride
Thank you for sharing your experience! We are delighted to hear that you are satisfied with the product quality and delivery speed. We look forward to providing you with more great experiences in the future! If you need anything, please feel free to contact us at [email protected] or +1 681-412-2200.
63 reviews matching