MoparPartsGiant.com

Hi Barry, Thank you for your feedback. All of our orders are subject to a standard processing time of 1–3 business days, during which payment, address, and order details are verified, and we are unable to provide a guaranteed ship date until processing is finished. International orders may take additional time. After you advised that you preferred to cancel the order if a shipping timeframe could not be confirmed, we honored your request and canceled the order.

Thank you for your feedback. We’re sorry to hear you’re disappointed with the delay and understand how frustrating waiting on an order can be. After your order was placed, our team sent over the terms and conditions outlining that the parts were special-order items and that cancellations would not be possible once the order was processed. We did receive your reply confirming that you accepted these terms before the order moved forward with our supplier. Because these parts are ordered specifically for each customer, we’re unable to cancel the order once it has been placed with the manufacturer. That said, we are continuing to work with our supplier to have your order completed and shipped as soon as it arrives. Your feedback is essential for improving our services.

Thank you for your feedback. We're sorry to hear you experienced an issue with your part. While defects can occasionally happen, we want our customers to be taken care of. That's why we provided the available warranty option to help resolve the situation as quickly as possible. Your feedback is essential for improving our services.

We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.

Thank you for your feedback. We sincerely apologize for the inconvenience you have experienced. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible.

Thank you for your feedback. Please note that all of our orders have a standard processing time of 1–3 business days before shipping. We understand that receiving an item in anything less than expected condition can be frustrating. We have documented your feedback and will be forwarding this packaging concern to prevent similar issues in the future. Your feedback is essential for improving our services.