MoparPartsGiant.com

Hello Steve, Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t go as expected. Feedback like yours helps us see where we fall short, and we’re already looking into how we can do better moving forward. Your feedback is essential for improving our services.

Hi John, Thank you for your feedback. We’re truly sorry to hear about the difficulties you experienced. To help protect both our customers and our business, we use two-factor authentication on all orders as part of our fraud-prevention efforts. If this process isn’t a good fit, we also offer PayPal as an alternative checkout option. Your feedback is important to us and helps us continue improving our services. Thank you for taking the time to bring this to our attention.

Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly. Your feedback is essential for improving our services.

We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.

Hi ARTPLEXPHOTO, Thank you for your feedback. Hazardous fees are determined based on carrier regulations; they are not arbitrarily added charges. The charges are required to ensure shipments comply with applicable safety regulations. We also understand your concerns regarding customer service responsiveness. Our support team is available Monday through Friday from 7:00 AM to 4:00 PM PST, you could reach out to us via email, Live Chat, or call us at 1-888-511-3595. Our team strives to assist customers as efficiently as possible, we're always happy to help! We'd like to take a second look at your order and have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance! Edit: Edit: Thanks for providing additional information regarding your experience. While we were unable to locate an order associated with the details provided, we appreciate your feedback, nonetheless. If you have any further questions, please don't hesitate to reach out to our support team via email, Live Chat, or call us at 1-888-511-3595.

Hi Frisco, Thank you for your feedback. We understand your frustration and would like to clarify that parts containing wiring, connectors, circuitry, etc. may be classified as electrical components under our return policy. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance. For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html

Hi Kawamura, Thank you for your review. We noticed that our team have sent a few emails regarding parts availability that require your immediate attention, but we have not received a response. Please check your inbox, include junk/ spam folder, so we could proceed with your order. We appreciate your support and look forward to assisting you!

Hi Steve, Thank you for your feedback. We have thoroughly reviewed the order and confirmed the correct part number was sent per invoiced. We would also like to clarify that Bproauto has been integrated into Mopar's OEM parts lineup following the parent company's acquisition. While the branding may differ from expectation, the item supplied is indeed OEM from the manufacturer. To avoid future concerns, we encourage the use of our Parts Question with VIN on LiveChat to locate the correct part number. Our team is always happy to help! We appreciate your feedback and understand the confusion regarding branding.

Hi Enedina, Thank you for your feedback. We’d like to clarify that all returns must be approved through our RMA (Return Merchandise Authorization) process. This allows our team to properly track and process returns. Unfortunately, we cannot locate an RMA request for the order number referenced. As a result, we are unable to guarantee a refund timeframe until the return has been located and inspected. A representative will reach out to you soon. We appreciate your understanding and strongly encourage you to reach out to our support team so we can assist further. For more information regarding our returns policy, please visit: https://www.moparpartsgiant.com/service/mopar-return_policy.html