We design walking shoes that are both comfortable and therapeutic for your feet. Similar to our brand name, wearing our shoes is the stepping stone to a healthy lifestyle, especially for someone who has foot pain.
This is my response to letting them know the shoes do not fit:
Thank you for your message! I'm sorry to hear the shoes don’t fit as expected.
We offer three options for you:
60 Days Free Exchange – You can exchange for a different size or style at no additional cost. No need to return the shoes.
50% Refund – If you'd like, we can issue a 50% refund on your purchase (excluding shipping fees), and you won't need to return the item.
Full Refund (Return to Singapore) – If you prefer a full refund, you can return the item to our Singapore location. The return shipping will be covered by you, and we'll process a full refund (excluding shipping fees).
To facilitate the return of your shoes, please send the item(s) to the following address:
Moving Steps
Blk 654 Jalan Tenaga #05-78
S410654, Singapore
Shipping to Singapore is very expensive and not worth the cost. My only option is to get a different pair. The quality of the shoe is extremley poor.
I am very happy with the shoes that I ordered. The style I ordered is very lightweight as required and wide in the toe box. I can also put in extra insole as my feet are well, old and lumpy. I am using them for inside house shoes. The communication was excellent. Most likely look at other styles.
Excellent shoes. Fit's perfect and really nice walking shoes. This is barefoot shoes, they are supposed to have a thinner sole, they activate your feet, feels more natural when walking. I see there are some negative reviews here, but they are mainly because the customers don't know what they have ordered. It's not Zermatt boots, see the picture and read the description. Nothing fake here. And also quick delivery and good customer service.
The shoes feel like slippers, but far more fashionable. I now have 4 pair, and only one doesn’t seem to fit perfectly. The high tops fit great. Really love them.
Okay, I am impressed with shoes for walking. I walk a lot, and when I say a lot, I mean like 15 km a day and this is at least 5 times a week, some days I have too much work and I just fall asleep on the couch.
So for walking I needed special shoes with shape and materials that fit my feet, and I found them here, both pairs are super nice!
Easy to order, fast shipping from Asia, the shoes look great and are incredibly light. I did replace the shoe laces that came with the shoes (didn’t work for me) but otherwise very happy.
I am excited of how many types of boots, shoes, sneakers are sold here. But it does mean that the quality is super bad, because when a company tries to bet on quantity, it loses in quality.
Unknown brands usually mean that the quality is really poor and I got convinced after buying a pair of Hakuba Winter shoes. On the one hand the price was average, it's ok, but they aren't durable at all and this is the main gripe of mine. It's almost a total discontent, guys,
These were supposed to be Zermatt boots as advertised on Facebook. When they arrived there was no Zermatt label or imprint on the boots. Real Zermatt boots have BIRK stamped on the soles (for Birkenstock) The lining of these was coming out in fluffs as I removed the plastic bag packaging. Unlike Zermatt, there was no supportive or substantial firm footbed that is typical of Zermatt boots. These appeared to my eye to be counterfeit boots being sold on line as Zermatt. Since I have another pair of true Zermatt boots, I can say these bear no resemblance to the real thing.
Do not buy an anything from this company they do not respond to e mails and I have not received the goods I paid for.I have asked for a refund and they have ignored the request AVOID
The Company has false advertising - a good front for cheap quality and makes you believe it is a UK or US based organisation. Shoes shipped from Singapore so took ages and arrived after christmas. The shoes are advertised as fully waterproof but are not ! Try getting a refund - they offer 50% back and if you want a full refund you have to ship without any of their tracking! STAY FAR AWAY
It was easy to order and shipping was relatively fast considering they shipped from overseas. I was kept up to date on the order the entire time. The quality is really good and the shoes look and feel great. They do run a little small so order a size up.
Sham company! Do NOT order from them. I tried to cancel my order. Of course they responded it had already shipped. The next day I received a fraudulent charge on my card. They sold my number. Haven't received the product but all the reviews say they're sub-par. Lesson learned!
Amateurish shop selling cheap shoes at a premium price
These shoes are marketed on Facebook.
* The specific shoe I ordered is advertise as a barefoot shoe, but it clearly does not meet the definition of barefoot shoe as reported by Chat GPT.
* No order number in confirmation email received 2 Dec
* No tracking number in dispatch notice received 6 Dec
* It's shipping from Singapore so will take at least 17 days to arrive (arrived 23 Dec), but of course they don't tell you that.
* Bad customer service: did not reply to my email sent 14th Dec asking for tracking number.
* Shoes have insole insert that is not glued to base-sole and easily removed with just your fingers.
* Insole insert is made of cheap spongy material that feels squishy under the foot like a cheap shoe.
These shoes are going straight to the charity shop.
Ive had my shoes a few weeks now and I am totally pleased great to wear very comfortable. Highly recommended> Trying to look at the site for another pair
I ordered a pair of Moving Steps shoes after seeing a great picture of them on Facebook. I was surprised that it took so long to ship them and when they finally did arrive I was disappointed so I started the process of returning them. After finding I would have to pay £13 to ship them back to Singapore and not feeling confident that I would even receive a refund, I settled for their offer of a refund of half the price of the shoes and the recommendation that I donate the shoes to a charity. I had been having a good experience with online purchases but I should have done a little more research into this deal which has been an expensive lesson. I blame the photographer for taking such a great picture!
VaultifyUK
Jayandliz
Bymayberry
Solutionswellness
Lalunamelbourne
Luna Grace
Bennett & Clarke