MXwraps

Hi Jeff, We sincerely apologize for the frustration surrounding your order and the confusion with the tracking updates. We have emailed and texted you directly because we genuinely want to help clarify the situation and make sure you are taken care of properly. Your supermoto wheel set was dispatched internationally, and the reason USPS currently shows that they have not received the package is because the shipment is still in the international transit stage. With these wheel sets, tracking typically does not begin scanning until the shipment physically enters the United States and is handed over to USPS domestically. This unfortunately can make it appear as though only a label was created, even while the shipment itself is actively moving through transit overseas. These wheel kits are sourced internationally and normally take approximately 8–16 business days, though customs and freight delays can occasionally extend transit closer to a month depending on import processing. We completely understand your concern seeing limited tracking movement and we absolutely should have communicated the international tracking process more clearly from the beginning. We are continuing to monitor your shipment closely and are actively assisting you directly through email as well. Again, we truly apologize for the experience and appreciate your patience while the shipment completes transit into the United States. – Michael MXwraps Customer Service

Thank you for updating your review. We appreciate you giving us the opportunity to resolve the return situation, and we’re glad we were able to get everything handled for you. We understand the initial frustration and are continuing to improve our communication systems and response times as we grow. If you ever need anything else in the future, feel free to reach back out to our support team anytime. — MXwraps

Hi Noah, We’re sorry for the confusion and frustration here. The rotor you received was a slightly updated version of the product from TB Electric, and we were not made aware of the change or provided updated photos on our end. That said, we understand how this could be unexpected and we take responsibility for not catching it sooner. We’ve already sent you a prepaid return label via email, and once the item is on its way back, we’re more than happy to issue a full refund, including the return shipping cost. We appreciate you bringing this to our attention, as it helps us improve and ensure our listings stay accurate moving forward.

Thank you for updating your review — we really appreciate you giving us the opportunity to make things right. We know delays can be frustrating, especially with certain parts that depend on supplier availability, but our goal is always to stay transparent and take care of our customers when situations like this come up. Glad we were able to get everything sorted out for you, and we appreciate your patience and support.

Appreciate the update, Jayce. Glad we were able to get everything cleared up for you quickly. Your Ultra Bee brake kit is already in transit and on track for delivery — you’re going to love the performance on these. We take a lot of pride in both the products we carry and how we take care of our customers, so if you need anything at all once it lands, just reach out. – Michael MXwraps

Matt, we appreciate you taking the time to update your review. Glad we were able to connect directly and walk through everything with you. We’ll stay on top of your order and keep you updated all the way through delivery so there are no gaps moving forward. Looking forward to getting everything in your hands and earning that follow-up review once it lands.

Hey, we understand your concerns and appreciate you sharing your perspective. At the moment, we’re unable to locate your order based on this review, as no name or order number was included. We’ve reached out through Trustpilot requesting that information so we can properly look into your case. Please follow up with your order details so we can track everything on our end. Once we have that, we’re more than willing to work with you directly and waive the restocking fee to get this resolved. At MXwraps, we stand behind supporting the community and making sure our customers are taken care of. We just need the order information to move forward.

Thanks for updating your review, we really appreciate it. Just to clarify for anyone reading, these coated frame guards are fully custom and made to order. Each set is hand prepped, coated, and cured, which is why the production timeline is 1 to 4 weeks. Your order is still within that window and moving through production as expected. We’re glad we were able to connect and clear things up. If you need anything at all or want an update at any point, feel free to reach out and we’ll take care of you.

Hey William, we still have contact over email and have sent about four emails to you trying to get back in touch. The Chargeback, that you originally filed, never resulted in our favor, meaning that we never got the money back from the order to refund you. We wanted the bank to speed the process up, but sometimes they take a long review process and it's completely out of our hands. If you want to continue this over email, that is completely fine with us and we are not withholding your money, we have no issue with refunding you since the throttle you ordered got discontinued, but the chargeback is kind of restricting that.

What did you order? We can check on it.

Thanks for updating your review! Glad you received your brakes and like them :)

Thank you for your review — we appreciate you taking the time to share your experience. We’re glad to hear the parts have worked well on your son’s Surron and that he’s satisfied with what he received. That’s exactly what we aim for with every order. We also appreciate your patience regarding the shipping delay. This has been a key focus for us, and we’ve made significant improvements to our fulfillment and communication systems to ensure faster and more consistent delivery moving forward. If there’s ever anything you or your son need, feel free to reach out — we’re always here to help and make sure every order meets expectations. Thanks again for your support.

Thank you for your feedback — we appreciate you taking the time to share your experience. We sincerely apologize for the initial delay in communication and the order mix-up. That’s not the standard we aim to deliver. Once the issue was identified, our priority was to resolve it quickly and make the process as straightforward as possible. We’re glad we were able to get the return handled and the refund issued promptly, and we appreciate your patience throughout the process. If you ever need anything in the future, don’t hesitate to reach out — we’re continuing to improve our systems to ensure faster, more consistent support across every order.

Thank you for taking the time to share this. We appreciate you recognizing that situation — our priority is always to correct anything quickly and make sure the end result meets expectations. Glad we were able to get your order handled properly and that you’re happy with the product quality. If you need anything going forward, don’t hesitate to reach out.

Thank you for the feedback — we appreciate it. Glad to hear you had a strong experience with both the product quality and shipping speed. That combination is exactly what we’re pushing to deliver consistently across every order. If you ever need anything else, we’re here to help.