myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional products, highlighting their effectiveness, solid build quality, attractive affordability, and overall ease of daily use. People are also deeply impressed by the professional staff, who consistently provide extremely prompt, helpful support and clear guidance for their devices.
Some reviewers were not happy with initial delivery conditions, noting that certain items, cables, or components unfortunately arrived damaged or defective. However, buyers frequently mention that customer service teams quickly resolve these unexpected problems by offering efficient troubleshooting and sending prompt replacements without any hassle.
I never received the item, I’ve tried to contact them but no answer. Take your business else where.
myChway 回复2025-08-14
Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
Your order was placed on July 28th.
As the handle you purchased comes in multiple versions, we’ve attempted to contact you several times via email and WhatsApp to confirm the specific version you need.
However, we have not yet received a response.
As soon as we receive your confirmation, we will proceed with the shipment without delay.
If you have any questions or need assistance, please don’t hesitate to reach out to us at [email protected] or via WhatsApp at +86 17722598734. We’re here to help!
Miya, has been great throughout this interaction. I had a few small shipping issues and Miya stated in constant contact with to make sure I was updated on the progress as well provided me a $40 refund because of the issues I was experienced.
myChway 回复2025-08-15
Thank you so much for your kind feedback! We're glad to hear Miya was able to assist you and keep you updated throughout the process. Your satisfaction means a lot to us, and we truly appreciate your understanding.
I love the product so far still working
On testing pur result
myChway 回复2025-08-14
Thank you for your feedback! We're glad to hear you’re loving the product so far. Take your time testing, and feel free to reach out if you need any assistance!
(Update) Thank you for the quick turnaround. Received my equipement. Only waiting to receive the gel. I can tell that you take your customers seriously. I appreciate that. Very excited to start using my equipment. Thanks! I have no confirmation email of my purchase, the purchase notice only has an order number and have no idea regarding shipping. I tried live chat ane whatsapp, and no answer whatsoever.
myChway 回复2025-07-26
Thank you for reaching out and sharing your concerns.
First and foremost, please rest assured that we are a legitimate company and we take your order seriously. We’re truly sorry for any confusion caused.
Your order was placed on July 24th and has already been shipped out. We also sent you both the order confirmation and shipping email — kindly check your spam/junk folder in case they landed there.
Your package is still on the way. If you have any questions, feel free to email us at [email protected] or add our WhatsApp at +86 17722598734— we’re here to help!
I ordered 3 items from mychway. I received 2/3 items in a very timely manner. Unfortunately, one of my items was lost in the delivery process. I contacted customer service, and Amelia was my representative. She kindly assisted me in replacing the lost item expeditiously. I appreciated the fact that she was able to help me in such an effective manner. She was very helpful. Thank you so much. 10/10 would recommend mychway to a friend despite the inconvenience in one of my packages due to the amazing customer service.
myChway 回复2025-07-03
Thank you so much for your kind review! We’re thrilled to hear that Amelia was able to assist you promptly in resolving the issue with your order. We truly appreciate your understanding and recommendation despite the inconvenience. If you ever need further assistance, we’re always here to help!
I ordered a 6 in 1 cavitation machine a week ago and no tracking number no reply from the live chat as to when or even IF I’ll receive my order. I think I’ve been scammed. Supposedly, they deliver within 3 - 5 business days after your order but it’s been 6 and I don’t even have a tracking number. They sent me a email with YouTube links for how to operate the machine and a “manual” that turned out to be a broken link. So, no tracking number, no machine, no manual & no response. Also, I just noticed various “MyChWay” profiles. There’s mychway.com, mychway.shop & mychway.online. So, which is the real one? Beware.
UPDATE: I finally got the cavitation machine on 7/6/25. Once this review went up, I was contacted by someone from MyChWay's customer service department who explained that shipping was delayed because the particular machine I ordered was out of stock and new stock was coming it. My delivery was supposed to come sooner than 7/6 but there was some delay on FedEx's end so that's not their fault. Set up pretty easy and I used it as soon as I got it. Now, time to wait for results.
myChway 回复2025-07-14
Thank you for your update and understanding! We're glad to hear the machine arrived and that setup was smooth. If you have any questions while using it or need further support, feel free to reach out. Wishing you great results!
My 9 in 1 device came in the mail in 3 days. Nothing was broken or missing. I am waiting for the gel to arrive. I am looking forward to using it and getting the results as promised!
myChway 回复2025-07-03
Thank you for your review! We’re glad to hear that your 9 in 1 device arrived safely and quickly. We hope the gel arrives soon, and that you achieve the results you're looking for. If you need any assistance, feel free to reach out!
Thanks to my customer service representative, Amelia, who was so professional, answered all of my questions promptly, and made sure that I received my 6 in 1 Cavitation machine. I haven't used the machine yet, but it appears to have arrived in perfect condition.
myChway 回复2025-07-03
Thank you for your kind words! We’re so happy to hear that Amelia provided you with excellent service and ensured your 6 in 1 Cavitation machine arrived safely. We hope you enjoy using the machine, and if you need any assistance, we're here to help!
I had Amelia as my representative and she did amazing. She was quick to respond to my emails. And very quick to fix MY mistake I had made with the zip code. My zip code auto populated to my last address, I didn’t catch until delivery was attempted. I wrote her the next day she had the mistake fixed. Truly amazing with her quick customer service.
I am also very statisfied with my S-shape machine. I give my clients immediate results with this machine with just one treatment and so thankful I was able to find the handle I needed to be replaced (nothing wrong with the machine, we moved it, and didn’t take the handles apart, one snapped, our mistake! Not the machine). Very satisfied with my purchase (3 years ago originally)!
myChway 回复2025-06-16
Thank you so much for your kind feedback! We're thrilled to hear that Amelia was able to assist you quickly and effectively. We're also glad to know you're still satisfied with your S-shape machine after all these years. Your continued support truly means a lot to us!
Amelia is the name of their customer service person and she made sure that I got my delivery! Product was exactly as described and pictured!
myChway 回复2025-06-06
Thank you for your kind review! We're thrilled to hear Amelia took great care of you and that the product met your expectations. We truly appreciate your support!
My first time ordering anything from this company. 9 in 1 cavitation machine 40k was easy to assemble looks great and works great but I won't be ordering again because it took so long fedex sucks maybe if they used a different shipping company I would consider but prices are great at your company.
myChway 回复2025-06-06
Thank you for your first order and honest feedback! We're happy to hear you’re satisfied with the machine and our pricing. We apologize for the shipping delay and truly appreciate your suggestion — we’ll review our shipping options to improve your experience in the future.
Amelia has been absolutely amazing with customer service! She was so patient and answered all my questions right away. I really appreciate her help it made the whole experience so smooth. The products are also incredible! Thank you so much!
myChway 回复2025-06-06
Thank you for your kind words! We're so glad to hear that Amelia was able to assist you and make your experience smooth. We appreciate your support and are happy that you're satisfied with the products!
I have your website through a YouTuber beauty over 50 on a budget. I have now purchased 9 machines and I am quite impressed with delivery, communication, packaging, instruction manuals. I started my own business with the machines purchased on mychway website. Great experience I am tagging you all on my Facebook since I’m getting a ton of views about 80,000k and 820 followers. Thanks for wonderful service!!
myChway 回复2025-06-06
Thank you so much for your amazing feedback! We're thrilled to hear that you're impressed with our service and that the machines are helping with your new business venture. We truly appreciate you sharing your experience with your followers, and we're so glad to be a part of your journey!
mychway.online
freyara.com
mychway.shop
surebeauty.com
MYCHWAY UK
Canta Esthetic
CS MEGASTORE
Icarsoft Us