MyDiabetes（mydiabetes.health）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 103 条用户评价，属于美丽与健康分类，口碑一般。77% 的评价为 4 星及以上，18% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
欣赏膳食计划和想法。阅读经历同样事情的人的故事
Hello Bryan, Thank you for your kind feedback! We’re glad to hear that you’re finding the meal plans and ideas useful, and that the stories shared by others help you feel more supported. We hope MyDiabetes continues to be a helpful resource on your journey. 🙌 Best regards, MyDiabetes Team
如果可能的话，我希望有一个抗炎糖尿病前期饮食计划。对我来说它还需要不含麸质。你有很多美妙的选择，但我有很多限制！
Hey Susan, Thank you for sharing your feedback! We understand that balancing pre-diabetes needs with an anti-inflammatory and gluten-free diet can come with many restrictions, and we appreciate you sharing what you need. We’ll keep your suggestions in mind as we continue improving our meal options and personalization. 😊 Best regards, MyDiabetes Team
Hey Gordon, Thank you for highlighting the ease of setting up MyDiabetes! We’re glad to know you had a smooth start with the app. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
膳食追踪效果很好，但整个应用程序无法正常运行。 无法与 Apple Health 正确同步，它提供了错误的数据或没有提供数据。 这应该是集成的，以便您可以正确跟踪您的卡路里。 我觉得我付出了他们承诺的一半的代价。 甚至在我的三个月计划结束之前我就取消并删除了它。
Hey Edward, Thank you for your feedback! We’re glad meal tracking worked well, and we’re sorry the Apple Health syncing and overall experience fell short. We appreciate you bringing this to our attention. 😊 Best regards, MyDiabetes Team
我在二月份享受了折扣优惠，订阅后我发现该服务不适合我。 试图取消，自二月份以来甚至从未登录过该服务。 昨天，在没有事先通知的情况下，他们从我的账户中提取了 96 英镑，并尝试再支付 3 笔 42 英镑，但均被拒绝。 在联系商家后，他们不会退还我的钱，因为我在注册时显然同意“经常性收费”。 他们也不发送付款提醒。 所以，这群人偷了我的钱，不会归还，即使他们现在取消了我的订阅，他们拿着我的 96 英镑，而我什么都没有。 他们几乎偷了我的钱。 自二月份以来的几个月里，我没有收到一封来自这群人的电子邮件。 不要报名参加，他们正在掠夺弱势群体并拿走他们的钱。 避免 避免 避免
Hello Pamela, We’re truly sorry for the frustration caused by the charges and the difficulties you experienced when trying to resolve the matter. We understand how concerning it can be to see unexpected payments, especially when you believed your subscription had already been cancelled. Recurring subscription terms, pricing, renewal conditions, and applicable charges are presented during checkout and included in our terms and conditions. Please also note that simply not using or deleting the app does not automatically cancel an active subscription; cancellation needs to be completed through the applicable platform. That said, we’d like to review your specific case, including the £96 charge and the attempted £42 payments, to make sure the account and billing history are properly checked. Please contact us at [email protected], mention this Trustpilot review, and provide your account email and payment details so our team can investigate and assist you further. Best regards, The MyDiabetes Team
Hello Gino, Thank you for your feedback! We understand that starting something new can feel uncertain. Our goal is to make your experience as clear and helpful as possible, and we're always here if you have any questions along the way. If there's anything you'd like help with, please don't hesitate to contact us at [email protected]. 🙏 Best regards, MyDiabetes Team
如此简单和专业，他们很快就会回复
Hello Jayne, Thank you for your kind words. We truly appreciate your feedback and hope you continue to have a positive experience with the program. 🙌 Best regards, MyDiabetes Team
我不明白你在说什么，除了“ner ner na ner ner”之外，我们在困扰你一周后保留了你的伤残福利，并且没有告诉你我们在任何时候都从我的账户中扣除了 95 英镑。 请解释一下原因是什么，好像你想让我真正理解它一样。 你的应用程序对我来说太复杂了。我根本没用过它。我需要拿回我的钱。 你在道德和伦理上都是空虚的。 我将遵循交易标准，如果他们不能提供帮助，我的国会议员会提供帮助。 为什么你在没有告诉我的情况下从我的银行拿走了钱并且为什么不把钱还给我？ 我想要一个解释，因为我不明白你们复杂的合同。 白天强盗以健康帮助为幌子。太可怕了。
Hi there, We're sorry to hear about your experience and understand how upsetting this situation has been. MyDiabetes is a subscription-based service, and the subscription terms, including automatic renewal, are presented during the signup process. If a subscription is not canceled before the renewal date, it renews automatically to ensure uninterrupted access to the service. We'd like the opportunity to review your case and answer any questions you may have about the charges. Please contact us again at [email protected] and mention this review in your email so our team can locate your case and provide a detailed explanation. Best regards, MyDiabetes Team
我喜欢它，但无法让“我的应用程序”与我的 Google Health 应用程序配合使用
Hi Donna, Thank you for your feedback. We're glad you're enjoying the app overall, though we're sorry to hear you're having trouble connecting it with Google Health. Please contact us at [email protected], and our team will be happy to help you troubleshoot the issue. Best regards, MyDiabetes Team
很好的问题和评论。
Hey James, Thank you for your kind feedback! We’re glad you found the diabetic overview and information helpful. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
太多昂贵的附加项目，一个接一个，如果没有所有昂贵的补充品、小册子、冥想、食谱等，你刚刚支付的计划就会显得毫无价值。
Hi Kim, Thank you for your feedback. We appreciate you sharing your thoughts. MyDiabetes offers additional optional products and services that are presented separately and are not required to use your subscription or access your personalized plan. We're always looking for ways to improve the experience, and feedback like yours helps us do that. Best regards, MyDiabetes Team
简单的应用。直接的信息收集。感觉很支持，很感恩。
Hey Kathryn, Thank you for sharing your experience with us. We’re glad to hear that you find the app simple, easy to use, and supportive throughout your health journey. 😊 Best regards, MyDiabetes Team
Hi Andrew, Thank you for your review. We're glad to hear you found the website easy to navigate. 😊 Best regards, MyDiabetes Team
编辑-我很高兴地说，在我提出正式投诉后，MyDiabetes 现已全额退还两笔付款（95.99 英镑和 42.00 英镑）。我很感激该公司最终解决了我投诉的财务问题，尽管我仍然担心这种情况最初是如何发生的以及它造成的巨大痛苦。昨天我花了近一个小时的电话试图与我的信用卡公司解决这个问题。完全可以避免。 对这家公司要非常警惕。我于 2026 年 1 月注册了 MyDiabetes，初始试用费用为 28 英镑。我认为该服务不适合我，取消了，然后删除了该应用程序（它表明所有信息都已删除。显然不是！！）自从我取消以来，我就没有使用过该服务，当然也不会再使用它。 昨天，即 2026 年 7 月 31 日，即取消几个月后，我惊恐地发现 MyDiabetes 试图在同一天向我收取多笔付款。 我的信用卡上显示有两笔金额，95.99 英镑和 42.00 英镑，为待处理交易。 然后又尝试支付 95.99 英镑，这触发了欺诈/安全警报并与我的银行联系。 我立即联系了 MyDiabetes。他们的回复没有正确解决我的担忧，而是简单地指出他们的记录显示我的“订阅”仍然有效，让我参考他们的条款和条件并拒绝退款。他们随后取消了该帐户。 我发现特别令人担忧的是，他们的回复没有解释为什么有多次付款尝试，为什么收取两种不同的订阅金额，或者为什么尝试进一步支付 95.99 英镑。 我现在已提出正式投诉，并要求提供完整的解释、与他们声称仍然有效的订阅相关的证据、确认与我的帐户相关的所有内容均已取消，并全额偿还已完成的任何付款。 雪上加霜的是，在拒绝我的退款请求后，他们的回应继续： “也就是说，您的经历对我们来说确实很重要，我们希望尽力支持您。如果您对此持开放态度，我们真的很高兴听到更多关于什么不适合您或您面临的任何挑战......” 好神经啊！！！我已经准确地解释了问题所在：在我认为自己取消了几个月后，多次尝试意外付款。我并不是在寻求帮助以从服务中获得更多价值 - 我只是要求他们解释费用并退还我的钱。显然不关心顾客——只关心他们自己！ 随后阅读了其他客户报告订阅和计费问题的评论，我希望在注册之前阅读它们。请大家对这家公司保持高度警惕。 这给我带来了很大的困扰，彻底打击了我对这家公司的信心。 具有讽刺意味的是，皮质醇和肾上腺素等压力荷尔蒙会导致血糖升高。 也许这并不完全是您希望从一款名为 MyDiabetes 的应用程序中获得的结果！ 我将更新此评论，以反映 MyDiabetes 如何回应我的正式投诉。
Hi Bridget, Thank you for your feedback. We're pleased that your refund has now been processed, though we're sorry for the frustration and concern this situation caused. We understand how upsetting unexpected payment attempts can be, and we take feedback like yours seriously. Our team is reviewing your case internally to better understand what occurred and help prevent similar situations in the future. If you have any additional questions or would like to discuss your experience further, please don't hesitate to contact us again at [email protected]. We're always happy to help. Best regards, MyDiabetes Team
Hey Cynthia, Thank you for sharing your feedback with us. We’re happy to hear that you found our website easy to navigate and user-friendly. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Hi Andrea, Thank you for your feedback. We're sorry to hear that the additional offers didn't meet your expectations. We appreciate you sharing your thoughts, and if you have any further feedback or questions, please feel free to contact us at [email protected]. Best regards, MyDiabetes Team
易于遵循和完成说明。
Hi Pura, Thank you for your review. We're glad to hear you found the process clear and easy to follow. We hope you enjoy the program. 😊 Best regards, MyDiabetes Team
设置起来很容易。虽然我在页面上犯了一个错误但是没有后退按钮
Hi Julia, Thank you for your review. We're glad you found the setup process straightforward. We also appreciate your feedback about the back button and will be sure to share it with our team. 🙏 Best regards, MyDiabetes Team
轻松制定针对我的问题的行动计划。
Hi Morgan, Thank you for your review. We're glad you found the setup process straightforward, and we hope the program provides the support you're looking for. 😊 Best regards, MyDiabetes Team
我每月被收取 42.49 英镑的费用，但当我查看应用程序上的订阅时，它显示 12.89 英镑。我不明白这是为什么？不高兴就会取消。 遗憾的是该应用程序很好，但太贵了。
Hi Sarah, Thank you for your feedback. We're sorry to hear about your concerns. MyDiabetes is a subscription-based service, and the subscription price depends on the plan selected at the time of purchase. If the amount you've been charged doesn't match what you expected, we'd be happy to review your subscription and explain the difference. Please contact us at [email protected], and our team will be happy to assist. Best regards, MyDiabetes Team
共 103 条符合条件的评价