MyDiabetes (mydiabetes.health) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 77% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Appreciate the meal plans and ideas. Reading stories of people going through the same thing
Hello Bryan, Thank you for your kind feedback! We’re glad to hear that you’re finding the meal plans and ideas useful, and that the stories shared by others help you feel more supported. We hope MyDiabetes continues to be a helpful resource on your journey. 🙌 Best regards, MyDiabetes Team
I would appreciate an anti-inflammatory pre-diabetes diet plan if possible. It also needs to be Gluten Free for me. You have so many wonderful options but I have many restrictions!
Hey Susan, Thank you for sharing your feedback! We understand that balancing pre-diabetes needs with an anti-inflammatory and gluten-free diet can come with many restrictions, and we appreciate you sharing what you need. We’ll keep your suggestions in mind as we continue improving our meal options and personalization. 😊 Best regards, MyDiabetes Team
Hey Gordon, Thank you for highlighting the ease of setting up MyDiabetes! We’re glad to know you had a smooth start with the app. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
The meal tracking worked well but the app as a whole does not function properly. Does not sync properly with Apple Health it provides the wrong or no data. This is supposed to be integrated so that you can properly track your calories. I felt like I paid for half of what they promised. I cancelled and deleted the even before my three month plan ended.
Hey Edward, Thank you for your feedback! We’re glad meal tracking worked well, and we’re sorry the Apple Health syncing and overall experience fell short. We appreciate you bringing this to our attention. 😊 Best regards, MyDiabetes Team
I availed of a discounted offer in February, once subscribed I discovered the service wasn't for me. Tried to cancel, never even logged into the service since February. Yesterday, with no prior notification, they took £96 from my account and tried 3 further payments of £42, which were denied. Upon contacting the merchant, they won't return my money because I apparently agreed to " recurring charges" when I signed up. They don't send payment reminders also. So, this crowd have stolen my money, won't return it, even if they have now cancelled my subscription, they have my £96, and I have nothing. Theyve practically stolen my money. Not 1 email in the months since February have I received from this crowd. Do not sign up for this, they are preying on vulnerable people and taking their money. AVOID AVOID AVOID
Hello Pamela, We’re truly sorry for the frustration caused by the charges and the difficulties you experienced when trying to resolve the matter. We understand how concerning it can be to see unexpected payments, especially when you believed your subscription had already been cancelled. Recurring subscription terms, pricing, renewal conditions, and applicable charges are presented during checkout and included in our terms and conditions. Please also note that simply not using or deleting the app does not automatically cancel an active subscription; cancellation needs to be completed through the applicable platform. That said, we’d like to review your specific case, including the £96 charge and the attempted £42 payments, to make sure the account and billing history are properly checked. Please contact us at [email protected], mention this Trustpilot review, and provide your account email and payment details so our team can investigate and assist you further. Best regards, The MyDiabetes Team
Hello Gino, Thank you for your feedback! We understand that starting something new can feel uncertain. Our goal is to make your experience as clear and helpful as possible, and we're always here if you have any questions along the way. If there's anything you'd like help with, please don't hesitate to contact us at [email protected]. 🙏 Best regards, MyDiabetes Team
So easy and professional and they come back fast with replies
Hello Jayne, Thank you for your kind words. We truly appreciate your feedback and hope you continue to have a positive experience with the program. 🙌 Best regards, MyDiabetes Team
I don’t understand what you’re saying, other than ner ner na ner ner we’re keeping your disability benefits after messing you around for a week and not telling you we were taking £95 from my account at any point. Please explain what the reason is, as if you want me to actually understand it. Your app is too complicated for me. I have not used it at all. I need my money back. You are morally and ethically void. I’m going to trading standards, and if they can’t help, my MP who will. Why havevyou taken money from my bank without telling me and why won’t you give it back? I want an explanation because I don’t understand your conplicated contract. Daylight Robbers in the guise of health help. HORRENDOUS.
Hi there, We're sorry to hear about your experience and understand how upsetting this situation has been. MyDiabetes is a subscription-based service, and the subscription terms, including automatic renewal, are presented during the signup process. If a subscription is not canceled before the renewal date, it renews automatically to ensure uninterrupted access to the service. We'd like the opportunity to review your case and answer any questions you may have about the charges. Please contact us again at [email protected] and mention this review in your email so our team can locate your case and provide a detailed explanation. Best regards, MyDiabetes Team
I like it but having trouble getting the My app to work with my google health app
Hi Donna, Thank you for your feedback. We're glad you're enjoying the app overall, though we're sorry to hear you're having trouble connecting it with Google Health. Please contact us at [email protected], and our team will be happy to help you troubleshoot the issue. Best regards, MyDiabetes Team
Great questions and Review.
Hey James, Thank you for your kind feedback! We’re glad you found the diabetic overview and information helpful. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Too many expensive add ons, just one after another, making it seem that the plan you just paid for is worthless without all the expensive supplements, booklets, meditations, recipes, etc.
Hi Kim, Thank you for your feedback. We appreciate you sharing your thoughts. MyDiabetes offers additional optional products and services that are presented separately and are not required to use your subscription or access your personalized plan. We're always looking for ways to improve the experience, and feedback like yours helps us do that. Best regards, MyDiabetes Team
Simple application. Straightforward info gathering. Feeling supportive, grateful.
Hey Kathryn, Thank you for sharing your experience with us. We’re glad to hear that you find the app simple, easy to use, and supportive throughout your health journey. 😊 Best regards, MyDiabetes Team
Hi Andrew, Thank you for your review. We're glad to hear you found the website easy to navigate. 😊 Best regards, MyDiabetes Team
Edited- I’m very pleased to say that following my formal complaint, MyDiabetes has now refunded both payments in full (£95.99 and £42.00). I appreciate that the company has ultimately resolved the financial side of my complaint, although I remain concerned about how the situation arose in the first place and the considerable distress it caused. I was on the phone for almost an hour yesterday trying to sort this out with my credit card company. Completely avoidable. Be very wary of this company. I signed up to MyDiabetes in January 2026, paying £28 for the initial trial. I decided the service wasn’t for me, cancelled, and then deleted the app (which states that all info is deleted. Clearly not!!) I have not used the service since since I cancelled and certainly won’t be using it again. I was horrified to discover yesterday, 31 July 2026 — months after cancelling — that MyDiabetes had attempted to take multiple payments from me on the same day. Two amounts, £95.99 and £42.00, are showing as pending transactions on my credit card. There was then a further attempted payment of £95.99, which triggered a fraud/security alert and contact from my bank. I contacted MyDiabetes immediately. Rather than properly addressing my concerns, their response simply stated that their records showed my “subscriptions” were still active, referred me to their Terms & Conditions and refused a refund. They have subsequently cancelled the account. What I find particularly concerning is that their response did not explain why there were multiple payment attempts, why TWO different subscription amounts were being charged, or why a further £95.99 payment was attempted. I have now made a formal complaint and requested a full explanation, evidence relating to the subscriptions they claim remained active, confirmation that EVERYTHING associated with my account has been cancelled, and reimbursement in full of any payments that are completed. Adding insult to injury, after refusing my refund request, their response continued: “That said, your experience truly matters to us, and we want to do our best to support you. If you’re open to it, we would really appreciate hearing more about what didn’t work for you or any challenges you’ve faced…” What a nerve!!! I had already explained exactly what the problem was: multiple unexpected payment attempts months after I believed I had cancelled. I wasn’t asking for help getting more value from the service — I was asking them to explain the charges and return my money. Clearly NOT bothered about the customer- just themselves! Having subsequently read other customers’ reviews reporting subscription and billing concerns, I wish I had read them before signing up. Please be very wary of this company. This has caused me considerable distress and completely undermined my confidence in this company. The irony isn’t lost on me that stress hormones such as cortisol and adrenaline can raise blood glucose. Perhaps not quite the outcome you’d hope for from an app called MyDiabetes! I will update this review to reflect how MyDiabetes responds to my formal complaint.
Hi Bridget, Thank you for your feedback. We're pleased that your refund has now been processed, though we're sorry for the frustration and concern this situation caused. We understand how upsetting unexpected payment attempts can be, and we take feedback like yours seriously. Our team is reviewing your case internally to better understand what occurred and help prevent similar situations in the future. If you have any additional questions or would like to discuss your experience further, please don't hesitate to contact us again at [email protected]. We're always happy to help. Best regards, MyDiabetes Team
Hey Cynthia, Thank you for sharing your feedback with us. We’re happy to hear that you found our website easy to navigate and user-friendly. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team
Hi Andrea, Thank you for your feedback. We're sorry to hear that the additional offers didn't meet your expectations. We appreciate you sharing your thoughts, and if you have any further feedback or questions, please feel free to contact us at [email protected]. Best regards, MyDiabetes Team
Easy to follow and complete instructions.
Hi Pura, Thank you for your review. We're glad to hear you found the process clear and easy to follow. We hope you enjoy the program. 😊 Best regards, MyDiabetes Team
The ease of setting it up. Although I made a mistake on a page but there was no back button
Hi Julia, Thank you for your review. We're glad you found the setup process straightforward. We also appreciate your feedback about the back button and will be sure to share it with our team. 🙏 Best regards, MyDiabetes Team
Easy set up for a plan of action for my issues.
Hi Morgan, Thank you for your review. We're glad you found the setup process straightforward, and we hope the program provides the support you're looking for. 😊 Best regards, MyDiabetes Team
I am being charged £42.49 per month but when I look at the subscription on the App it says £12.89. I can’t work out why this is? Not happy and will cancel. Shame as the App is good but too expensive.
Hi Sarah, Thank you for your feedback. We're sorry to hear about your concerns. MyDiabetes is a subscription-based service, and the subscription price depends on the plan selected at the time of purchase. If the amount you've been charged doesn't match what you expected, we'd be happy to review your subscription and explain the difference. Please contact us at [email protected], and our team will be happy to assist. Best regards, MyDiabetes Team
103 reviews matching