MyDiabetes

Hi there, We're sorry to hear about your experience. Cancellation can be managed at any time, but the steps depend on where your subscription was purchased. Website subscriptions can be managed through your account, while subscriptions purchased through the App Store or Google Play must be canceled on the same platform they were purchased through. If you're unsure where your subscription was started or need any assistance, please contact us again at [email protected], and our team will be happy to help. Best regards, MyDiabetes Team

Hey Joseph, Thank you for sharing your feedback with us. We’re glad to hear that you found the process easy to complete and that your MyDiabetes experience has been smooth. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Hey Wendy, Thank you for sharing your journey with us. We’re so glad to hear the recipes, support, and shopping lists have made a positive difference for you. It’s wonderful to know the experience has exceeded your expectations. 😊 Best regards, MyDiabetes Team

Hi Christine, Thank you for your review. We're glad you had a smooth start and hope you enjoy the program. 😊 Best regards, MyDiabetes Team

Hey Joseph, Thank you for your feedback! We’re glad to hear you found the ordering process easy and convenient. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Hi Mary, Thank you for your review. We're excited to be part of your journey and wish you the very best as you get started. 😊 Best regards, MyDiabetes Team

Hey Mr Peter, Thank you for sharing your incredible journey with us. We’re so happy to hear that MyDiabetes helped you achieve your goals with enjoyable meal options, flexible swaps, and better glucose management. It’s amazing to know you’re feeling healthier and more confident in your progress. 😊 Best regards, MyDiabetes Team

Hi Carol, Thank you for your kind review. We hope you enjoy the program and wish you success on your health journey. 😊 Best regards, MyDiabetes Team

Hi Gary, Thank you for your feedback. We're glad to hear you found the content easy to follow, and we appreciate your comments regarding the additional offers. We'll be sure to share your feedback with our team. 🙏 Best regards, MyDiabetes Team

Hey Leslie, Thank you for sharing your feedback. We’re happy to hear that you’re enjoying the easy-to-use experience and the no-pressure approach of MyDiabetes. We’re here to support you on your health journey whenever you need us. 😊 Best regards, MyDiabetes Team

Hi Kathleen, We're sorry to hear about your experience. MyDiabetes is an app-based subscription service, and after signing up, users need to download the app and log in with the email address used during registration to access the program and its features. If you believe there has been an issue with your subscription or charges, please contact us again at [email protected], and our team will be happy to review your case and assist you. Best regards, MyDiabetes Team

Hi Kelly, We're sorry to hear that the program wasn't the right fit for your needs. If you haven't received a response yet, please check your Spam or Junk folder and make sure you contacted the correct support email. If you have any additional questions or would like to discuss your request further, please contact us again at [email protected], and our team will be happy to assist. Best regards, MyDiabetes Team

Hey Ms Socikwa, Thank you for sharing your experience with us! We’re happy to hear that you find MyDiabetes easy to follow, and we hope you enjoy exploring more of the features available. If you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Hey Petra, Thank you for sharing your feedback! We’re glad to hear that you found the registration process easy and convenient. We’re here to support you on your health journey every step of the way. 😊 Best regards, MyDiabetes Team

Hi Emily, We're sorry to hear about your experience. Please note that simply not using the app does not cancel an active subscription. The cancellation process depends on where the subscription was purchased and must be completed through the same platform. If you need help managing or canceling your subscription, please contact us at [email protected], and our team will be happy to assist you. Best regards, MyDiabetes Team

Hey Andrea, Thank you for sharing your experience with us! We’re glad to hear that you’re enjoying the food diary, activity tracking, water tracking, and helpful recipes in MyDiabetes. We appreciate your suggestion about adding more eating-out options and will keep it in mind as we continue improving the app. 😊 Best regards, MyDiabetes Team

Hey Jill, Thank you for sharing your experience with us. We’re happy to hear that the meal customization options in MyDiabetes help you adjust ingredients to suit your preferences and make managing mealtimes easier. It’s great to know the flexibility helps you create meals that work best for your lifestyle, and if you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team

Hey Felicia, Thank you for sharing your feedback with us. We’re glad to hear you found MyDiabetes easy to use initially, and we appreciate you taking the time to share your experience. If you have any questions or need support, we’re always here to help. 😊 Best regards, MyDiabetes Team

Hey Tim, Thank you for sharing your feedback with us. We understand your concerns about subscription costs and appreciate you bringing this to our attention. We offer both free and premium plans with different features, and our team is always here to help clarify any questions about your subscription. 😊 Best regards, MyDiabetes Team

Hey there, Thank you for sharing your experience with us. We’re delighted to hear that MyDiabetes is helping you monitor your food choices, support your weight goals, and manage your type 2 diabetes journey more confidently. We’re glad to be part of your healthier lifestyle, and if you have any questions, we’re always here to help. 😊 Best regards, MyDiabetes Team