可怕的经历一直让我感到压力,然后最终被推迟到我没有时间检查的日期。 最终不得不支付更多费用(当然是机场附加费),只需将其添加到成本中,这样我们就不会觉得自己被拒绝了。我本可以在 Hotwire 上花更少的钱来获得更好的旅行。永远不会再这样做了。
Mystery Vacations 回复2026-07-10Dear M Dowdye,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your experience left you feeling pressured and disappointed.
We take your comments seriously, as our goal is to ensure every customer has sufficient time and information to make an informed booking decision. We certainly do not expect anyone to feel rushed when selecting their travel dates, and we would appreciate the opportunity to review your booking experience and any interactions you had with our team.
With regard to the airport surcharges, these are disclosed on our Groupon offer page and are separate from the advertised package price. As the applicable taxes, airline charges, and airport fees vary depending on the chosen departure airport, travel dates, and destination, they cannot be included as a fixed amount within the advertised deal. We always aim to be transparent about these charges before a booking is confirmed.
While our Mystery Vacation packages are designed to offer a unique travel experience and excellent value, we understand they may not be the right fit for everyone. We are sorry that your experience did not meet your expectations.
If you could contact our Customer Service team with your booking reference, we would be happy to investigate your concerns, review the pricing provided, and look into the experience you had with our reservations team.
Thank you again for your feedback. We value all customer comments as they help us improve our service.
Best regards,
Team Mystery Vacations