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Nakto

64 条评价

3.064 条评价
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关于 Nakto

数据更新
网站
nakto.com
分类
运动的
所在地
United States
状态
待认证
近 12 个月
31 条评价
差评回复率
29%(9/31 条)
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Nakto靠谱吗?

Nakto(nakto.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 64 条用户评价,属于运动的分类,口碑一般。评价两极分化:44% 给出 4 星及以上,同时 39% 打了 1 星;商家回复了 29% 的差评;近 12 个月新增 31 条。数据最后更新于 2026-08-10。

用户怎么说

H
HK · 写过 2 条评价 · 已认证 · 体验于 2025-05-16 ·

质量极差,非常不安全,客户服务很糟糕

Nakto 最初运送的自行车有多处破损的焊缝和完全故障的电子设备。经过长达一周的故障排除和仅通过电子邮件进行沟通的努力(而且只是在几小时后,因为他们完全关闭了位于美国的客户服务,并且未能在他们的网站上告知这一点 - 包括断开他们列出的电话号码),他们提供了一个运输标签,并要求我仅运回损坏自行车的某些组件(使其变得毫无用处和垃圾),并运送了一辆全新的自行车,但到达时也已损坏......这次电池外壳破裂,电池裸露,并用胶带将其固定在一起。 Naktos 客户服务在接下来的一两周内继续给出一半的答案,承诺提供退货运输标签和退款,然后完全停止响应,即使在多次尝试跟进之后也是如此。我现在必须通过我的金融机构尝试获得退款。 这个故事的寓意是:质量极差的产品也是主要的安全/火灾隐患,客户服务完全不足,责任为零。不要从他们那里购买。

Nakto 回复2025-07-03

Dear HK, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.

B
Brandon Derfler · 写过 1 条评价 · 已认证 · 体验于 2025-05-24 ·

快速可靠的运输以及正确的…

快速可靠的运输,并提供正确的零件。

Nakto 回复2025-07-03

Dear Brandon Derfler, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

b
beth huffaker · 写过 1 条评价 · 已认证 · 体验于 2025-06-10 ·

我 6 月 9 日订购了自行车,但仍然……

我 6 月 9 日订购了自行车,但还没收到!

Nakto 回复2025-07-03

Dear Beth Huffaker , Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you still haven't received the E-Bike, please contact us at [email protected]. If you have any further concerns, please don't hesitate to contact us at [email protected] . Or please leave your email address so we can contact you. Best regards, NAKTO team.

J
James White · 写过 1 条评价 · 已认证 · 体验于 2025-06-10 ·

很棒的客户服务

您可以放心,他们会发送您自行车的照片,他们会带您到一起

Nakto 回复2025-07-03

Dear James White, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

j
joe · 写过 3 条评价 · 体验于 2025-06-23 ·

无法联系到任何客户...

无法联系任何客户支持号码。我买了 5 辆自行车,并已发放其中 4 辆。这家公司是我合作过的最糟糕的公司。如果可以的话我会给负 5 分。不要购买这些自行车!

Nakto 回复2025-07-03

Dear Joe, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.

C
Christopher Clark · 写过 1 条评价 · 已认证 · 体验于 2025-06-06 ·

我喜欢公司的确保方式。我有……

我喜欢该公司在运送电池之前确保我拥有正确的品牌和型号的方式。 最初的版本持续了五年,所以我希望这些也能大致相同。

Nakto 回复2025-07-03

Dear Christopher Clark, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

C
Clint Anyos · 写过 1 条评价 · 已认证 · 体验于 2025-06-04 ·

没有给我的自行车供电 给我发送...

没有给我的自行车供电 给我发送一个兄弟控制器但没有回复我。服务很差。

Nakto 回复2025-07-03

Dear Clint Anyos, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.

K
Kim Latuff · 写过 1 条评价 · 已认证 · 体验于 2025-06-04 ·

从未收到过我的新钥匙……

从未收到过保修范围内的新钥匙

Nakto 回复2025-07-03

Dear Kim Latuff, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. We have contacted you via email. Please check your email promptly. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your currently used email address so we can contact you. Best regards, NAKTO team.

C
Carey Marcum · 写过 1 条评价 · 已认证 · 体验于 2025-05-30 ·

我以前从他们那里订购过,但是这个……

我以前从他们那里订购过,但这次他们弄错了我的地址。

Nakto 回复2025-07-03

Dear Carey Marcum, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.

T
Terry Treesh · 写过 1 条评价 · 已认证 · 体验于 2025-05-28 ·

订购过程很简单……

订购过程既简单又轻松。 我对电池寿命短感到失望

Nakto 回复2025-07-03

Dear Terry Treesh, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your email address so we can contact you. Best regards, NAKTO team.

D
DM · 写过 1 条评价 · 已认证 · 体验于 2025-05-21 ·

迟到且没有交货

5月21日下了订单。此后没有更新或发货。 我今天(6 月 4 日)询问,Nakto 回复说他们现在会发货。

D
Dana Marshall · 写过 1 条评价 · 已认证 · 体验于 2025-05-17 ·

很棒的自行车,性价比很高

易于订购,自行车价格实惠,运输快捷。 唯一的缺点是挡泥板到达时是弯曲的......不会影响自行车的性能,但我不喜欢它们看起来弯曲的样子。

K
Kevin Loudermilk · 写过 2 条评价 · 已认证 · 体验于 2025-05-13 ·

优秀的客户体验!

优秀的客户体验!我很难找到这个零件,而这位女士确切地知道我需要什么。我忘记了她的名字,但她对我帮助很大。我订购了该零件并收到了。修好了自行车,我妻子很高兴。

L
Lariyah · 写过 1 条评价 · 已认证 · 体验于 2025-05-10 ·

良好的沟通和…

良好的沟通和验证,我为我的自行车订购了正确的零件。这是完全相同的替代品。非常感谢您对细节的关注

Nakto 回复2025-05-27

Dear Lariyah, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

T
Teddy Phillips · 写过 1 条评价 · 已认证 · 体验于 2025-04-28 ·

我订购了

我为 F2 订购了一个控制器,在运输过程中遇到了一些问题,但团队做得很好。我很快就得到了一个新的,没有额外的费用。

Nakto 回复2025-05-27

Dear Teddy Phillips, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

J
Joseph Marcisz · 写过 1 条评价 · 体验于 2025-05-20 ·

以相同或更低的价格提供更好的电动自行车

长话短说。买了电动自行车电池……电池坏了。代表送来的第二块电池无法工作。告诉我我必须支付退货费用才能获得退款。我打开电池,发现电池外壳上的保险丝甚至没有连接到电路中,而是将带有 30 安培迷你汽车保险丝的熔丝连接到电路中。该电池并非网页上宣传的电池,而且电池在交付前已熔断。电池随着时间的推移会老化并变得不稳定......我只能想象这家公司试图偷工减料并对客户不诚实。他们可以实践一些正直和诚实。

Nakto 回复2025-05-27

Dear Joseph Marcisz, Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.

J
James Adams · 写过 4 条评价 · 已认证 · 体验于 2025-05-05 ·

决心令人印象深刻……

他们必须确保我的订单适合我的自行车,这给我留下了深刻的印象。非常专业和高效。

Nakto 回复2025-05-27

Dear James Adams, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

S
Steve Oarr · 写过 1 条评价 · 已认证 · 体验于 2025-05-04 ·

我是一名 6 英尺 3 英寸的男性。

我是一名 6 英尺 3 英寸的男性..自行车太小了。我的膝盖在最大高度时撞到了车把,并且座椅对于全功率踩踏的正常调整高度来说太低

Nakto 回复2025-05-27

Dear Steve Oarr, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.

H
Heather Heberle · 写过 1 条评价 · 已认证 · 体验于 2025-05-03 ·

我的自行车已经有几年了,非常棒!

我的自行车已经有几年了,我对它很不满意。 自行车很棒! 坏了一些东西,客户服务非常好。 快速运送我需要的特定零件。

Nakto 回复2025-05-27

Dear Heather Heberle, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!

M
Mike Dolsn · 写过 1 条评价 · 已认证 · 体验于 2025-05-03 ·

右部分

右部分 连接错误 必须重新设计 没有自行车离开 失望

Nakto 回复2025-05-27

Dear Mike Dolsn, Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you. Best regards, NAKTO team.