Nakto

Very good customer service and prompt…

Very good customer service and prompt detail to getting new battery shipped.

I ordered the bike from Walmart brand…

I ordered the bike from Walmart brand new and when I received it . It was scratched up. Did not come with a charger or Manuel. I buy a new charger and the bike still doesn't work. How an this be rectified?

I love the bike

I love the bike. Delivery is slow and Customer serves is horrible. I am reaching out about Ranger 2 and no one has replied.

Worse company and customer service

Worse company and customer service. Avoid at any cost.

Price and you have the parts for my f4…

Price and you have the parts for my f4 that i need

Great experience, Amazing Service

I have a Nakto Super Cruiser 750 and I absolutely love it! I've had it over 2 years and I'm almost at 1500 miles. I had a problem with my throttle cable and they had a replacement shipped out fast and I appreciate the service they offer!

They handled my problem perfectly.

LostI never received an item from my order…

I never received an item from my order I got the controller but not the display

None yet

None yet, still waiting for battery I ordered…

My throttle should not have gone out in…

My throttle should not have gone out in less than 2 years. I should not have had to hire someone to replace it. The tutorials you sent me for replacement were not the throttle for my bike. I was very disappointed.

Pretty good customer support

Pretty good customer support at least for ordering more parts. I've had an engine for about 3 years now. ITS WONDERFUL!!!

Why the make so hard and difficult to…

Why the make so hard and difficult to buy items you need.. If i want to buy a 750w motor for a Super Cruiser bike that means I have a Super Cruiser 750w bike, right, But they kept asking all this weird questions and they want to send pictures of my bike so they knew I actually had that bike..... Like what the f....k.... ....anyways

your quick replies impressed me

I got personal service when I needed help

Excellent customer service

Ordering parts was simple do knowledgeable Employees

When I first made the order

When I first made the order, a technician asked for me to send in more information about the ebike I had. This information was pertinent to my purchase which I felt was or is the reason I give them a 5. Stopping and thinking about the importance of the information helped with the flow of the purchase. Kudos to the staff at Nakto.

Part was what was needed

Part was what was needed. Fixed bike fine. The persistent emails wanting feedback, even before the part arrived, is annoying.

I guess first off they sent the wrong…

I guess first off they sent the wrong battery when I took pictures of everything. The hub the battery and now I have to wait a whole month. Good thing. My other battery wasn’t going down.

I'm very disappointed in the customer…

I'm very disappointed in the customer service I've received and my issue hasn't been resolved. I returned an item that I paid the shipping cost, I was refunded the cost of the product but they kept shipping fees even though I paid for it..

I only recived half of the part I…

I only recived half of the part I ordered and was told sorry we don’t have the rest I spent $50 and didn’t get what I ordered and was basically told tough shit

We have not received the throttle

We have not received the throttle. Customer service can't even verify that the item has shipped. Leaving us with an E bike that does not work.