Nakto (nakto.com) has a 3.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 39% give 1 star; The business has replied to 29% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
H
HK · 2 reviews · Verified · Experienced 2025-05-16 ·
★★★★★
Extremely poor quality, very unsafe and awful customer service
Nakto initially shipped a bike with multiple broken welds and entirely malfunctioning electronics. After a weeks-long effort at troubleshooting and communicating only via email (and only after hours as they have entirely shuttered their US based customer service and failed to make that known on their website - including disconnecting the phone numbers they have listed), they provided a shipping label and asked me to ship back only certain components of the broken bike (rendering it useless and junk) and shipped an entirely new bike which also arrived broken…this time with a fractured battery housing with exposed cells and duct tape holding it together.
Naktos customer service continued to give half answers for another week or two, promised to provide return shipping labels and a refund and then entirely stopped responding, even after multiple attempts at following up. I’m now having to go through my financial institution to attempt getting a refund.
Moral of the story: extremely poor quality products which are also major safety/fire hazards, entirely inadequate customer service and zero accountability. DO NOT PURCHASE FROM THEM.
Reply from Nakto2025-07-03
Dear HK,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
Fast and reliable shipping with correct part fulfilled.
Reply from Nakto2025-07-03
Dear Brandon Derfler,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I ordered my bike June 9th and still have not received it!
Reply from Nakto2025-07-03
Dear Beth Huffaker ,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you still haven't received the E-Bike, please contact us at [email protected].
If you have any further concerns, please don't hesitate to contact us at [email protected] .
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
J
James White · 1 review · Verified · Experienced 2025-06-10 ·
★★★★★
Great customer service
U can count on them send pic of your bike they will get you together
Reply from Nakto2025-07-03
Dear James White,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
j
joe · 3 reviews · Experienced 2025-06-23 ·
★★★★★
Can not reach any of the customer…
Can not reach any of the customer support numbers. I bought 5 bikes and I am having issued with 4 of them. This company is the worst I have ever done business with. I would give a negative 5 if it was available to give. Do NOT buy these bikes !!!
Reply from Nakto2025-07-03
Dear Joe,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
C
Christopher Clark · 1 review · Verified · Experienced 2025-06-06 ·
★★★★★
I like how the company ensured.I had…
I like how the company ensured I had the right make and model number before they shipped the batteries. The original ones lasted five years, so I hope these will be about the same.
Reply from Nakto2025-07-03
Dear Christopher Clark,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Did not send power to my bike Send me a bro controller and not getting back to me. Poor service.
Reply from Nakto2025-07-03
Dear Clint Anyos,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
Never received my new key that was covered by warranty
Reply from Nakto2025-07-03
Dear Kim Latuff,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. We have contacted you via email. Please check your email promptly.
If you have any further concerns, please don't hesitate to contact us at [email protected]. Or please leave your currently used email address so we can contact you.
Best regards,
NAKTO team.
I’ve ordered from them before but this time they got my address wrong.
Reply from Nakto2025-07-03
Dear Carey Marcum,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected].
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
The ordering process was easy and painless.
I am disappointed at the short battery life
Reply from Nakto2025-07-03
Dear Terry Treesh,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected].
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
Easy to order, great bike for the price, quick shipping. The only negative is that the fenders arrived bent... does not impact the performance of the bike, but I don't like how they look bent.
Excellent customer experience! I had a hard time finding the part and the lady knew exactly what I needed. I forgot her name but was very helpful in helping me. I ordered the part and received it. Fixed the bike and my wife is happy.
Excellent communication and verification that I ordered the right part for my bike. It was the exact replacement. Thanks so much for your attention to detail
Reply from Nakto2025-05-27
Dear Lariyah,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I ordered a controller for the F2 had some problems during shipping and the team done a great job. I got me a new one out really quick at no additional cost.
Reply from Nakto2025-05-27
Dear Teddy Phillips,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
J
Joseph Marcisz · 1 review · Experienced 2025-05-20 ·
★★★★★
Better E-Bike for same or lower price
Long story short. Bought battery for ebike.......battery didn't work. Representative sent 2nd battery didn't work. Told me I had to pay return fees to get a refund. I opened up the batteries to find out the fuse on the outside shell of the battery wasn't even wired into the circuit and a fusable link with a 30 amp mini car fuse was wired into the circuit instead. The battery is not what is being advertised on the web page and the batteries had blown fuses prior to delivery. Batteries deteriorate over time and become unstable.......I could only imagine what corners this company has attempted to cut and be dishonest about to their customers. They could practice some integrity and honesty.
Reply from Nakto2025-05-27
Dear Joseph Marcisz,
Thank you for sharing your feedback.We apologize for any inconvenience you've experienced.We value your feedback and are working to improve our service.If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
I was impressed with the determinatikn they had to be sure my order would fit on my bike. Very professional and efficient.
Reply from Nakto2025-05-27
Dear James Adams,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
I am am a 6’ 3” male.. the bike is too small. My knees hit the handle bars @ max height, and the seat is too low for a normal adjusted height for full power pedaling
Reply from Nakto2025-05-27
Dear Steve Oarr,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
I've had my bike for a few years, and I am rough with it.
Bike is excellent! Broken a few things and customer service is excellent. Ships the specific part I need quickly.
Reply from Nakto2025-05-27
Dear Heather Heberle,
thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
Right part
Wrong connections
Must have been redesigned
Left with no bike
Disappointed
Reply from Nakto2025-05-27
Dear Mike Dolsn,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced. We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected] please leave your email address so we can contact you.
Best regards,
NAKTO team.
