Nakto (nakto.com) has a 3.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Sports and its reputation is mixed. Opinions are polarized: 44% rate it 4 stars or higher while 39% give 1 star; The business has replied to 29% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
Ive got two cruisers 300w and a 750w and repairs, workmanship, sense of urgency is outstanding, 4 years of business with Nakto and have been completely satisfied. Thank you for the Big Boy Toys !!!!! Sincerely Michael E Sable
Reply from Nakto2024-12-18
Dear Michael Sable, thank you very much. Your recognition is our driving force to move forward. We are always committed to providing each customer with high-quality services and products. We look forward to continuing to have your support in the future and providing better services and products for you. Once again, thank you for your trust and choice!
D
David H. · 1 review · Verified · Experienced 2024-11-25 ·
★★★★★
Good bike, but Difficulty with assembly
I ordered the folding ox bike. Love the price and materials seem to be good quality. Unfortunately, the fork was bent when putting it together. Rather than deal with the shipping costs of a return I paid to have a bike shop to bend the fork and fully assemble it. Other than this extra cost, hassle, and disappointment, I anticipate this will be a great bike for our family.
Reply from Nakto2024-12-12
Dear David H,
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected].
Or please leave your email address so we can contact you.
Best regards,
NAKTO team.
I was extremely happy with the price of the battery.
but was unaware it didn't come with a charger & they use FedEx for delivery which means it goes for days without being updated in tracking so there are days where you go un told about where the package is . other than these 2 downfalls all was 100%
JohnnyRoXtar of Johnny & Tha RoXtars
Reply from Nakto2024-11-11
Dear John Gagne,
We have received feedback on the two issues you mentioned. We are sorry for any inconvenience caused. We apologize for any inconvenience you've experienced
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us at [email protected].
Best regards,
NAKTO team.
Shipping: they charge for it and it's not timely. Be prepared to wait a while for replacement parts. Can be more costly than the part.
Accuracy: I ordered a controller and received a kickstand!
Customer Service: Spotty. People returned calls days later. Emails were relatively prompt. Having to leave messages when no custmer support available is a pain in the .......
Timeliness :Still waiting on a controller
Reply from Nakto2024-07-30
Dear, Mike
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
Shipping and Costs:
We offer free shipping on orders over $99. Since our parts are sold at cost, we charge for shipping on lower-cost items to cover expenses.
Contact Information:
For any future needs, you can reach our customer service at:
Central: 816-886-8882 (Mon-Fri: 9 am-6 pm Central Time)
CA (LA) Showroom: 562-826-4567
FL Showroom: 954-586-4283
Order Delay and Accuracy:
We apologize for the delay and the incorrect part sent. Due to our recent warehouse relocation, there have been some delays. Your controller has now been shipped, and we appreciate your patience.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us.
Best regards,
NAKTO team.
