运费:他们要收费,而且不及时。准备好等待一段时间才能更换零件。可能比零件更贵。
准确性:我订购了一个控制器并收到了一个支架!
客户服务:不稳定。几天后人们回了电话。电子邮件相对及时。当没有可用的客户支持时必须留言是一种痛苦......
及时性:仍在等待控制器
Nakto 回复2024-07-30Dear, Mike
Thank you for sharing your feedback. We apologize for any inconvenience you've experienced.
Shipping and Costs:
We offer free shipping on orders over $99. Since our parts are sold at cost, we charge for shipping on lower-cost items to cover expenses.
Contact Information:
For any future needs, you can reach our customer service at:
Central: 816-886-8882 (Mon-Fri: 9 am-6 pm Central Time)
CA (LA) Showroom: 562-826-4567
FL Showroom: 954-586-4283
Order Delay and Accuracy:
We apologize for the delay and the incorrect part sent. Due to our recent warehouse relocation, there have been some delays. Your controller has now been shipped, and we appreciate your patience.
We value your feedback and are working to improve our service. If you have any further concerns, please don't hesitate to contact us.
Best regards,
NAKTO team.