获取报价 关于Napo 以创始人那只毛茸茸的腊肠犬命名，2021年我们决定让宠物保险为像我们和你这样的店主变得更好。这意味着更多价值、更少麻烦、易于理解的保单和超全面的保障。 全面保险 我们的16,000英镑保单被Which?评为市场上最全面的。此外，我们的8,000英镑、12,000英镑和16,000英镑狗狗保险保单也被Which?认可为最佳购买。 无忧理赔 我们的理赔快速、简单，全部在线完成。你可以自己操作，或者你的兽医可以帮你操作。我们也可以直接支付给他们。这样你就可以专注于你的宠物，而不是 paperwork。 免费视频兽医通话 你将获得免费的24/7兽医和行为学家通话。这样你就可以在需要时始终获得专家帮助。 低免赔额 我们每个保单年度每个病况的免赔额仅为99英镑。而且适用于所有保单！ 我们会打电话给你 如果你有什么想和我们聊的，联系我们的优秀客服代表，他们会安排免费给你回电。
以上内容由商家自行提供，未经平台核实。Napo Pet Insurance（napo.pet）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 161 条用户评价，属于金钱与保险分类，口碑良好。84% 的评价为 4 星及以上，10% 为 1 星；商家回复了 96% 的差评；评价主要围绕客户服务、价格。数据最后更新于 2026-09-04。
在评估的727条评论中，绝大多数消费者对这家公司都有非常好的体验。顾客经常提到理赔流程非常快速且简单，许多人收到了快速赔付和直接的状态更新。消费者也非常感激友好的员工和在线兽医咨询，这在紧张的医疗情况下提供了真正令人安心的支持和非常实用的指导。人们经常强调提交过程处理得很顺利，让他们完全放心，同时他们珍爱的宠物能得到妥善照顾。 不过，一些顾客也指出续保价格会随时间大幅上涨，给保单持有人带来意外费用和真正的困扰。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。今天早上联系了纳波，因为我的狗已经生病好几天了。与在线兽医预约真的很容易，几个小时内就得到了预约。她非常乐于助人，发送了完整的咨询报告，希望康妮很快就能恢复到充满活力的状态。
Hi Helen, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Connie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙 Best wishes, Sarah from Napo
Hi John, thank you for your review. We’re really pleased that we were able to help you and Vinny. Please pass on a belly rub from us! 💙 Sarah at Napo 💙
Hi David, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Ellie and get some good advice. If there’s anything else we can do to help, do get in touch. Best wishes, Sarah from Napo 💙
优质的服务。第一个索赔处理得非常顺利。 48小时内排序。令人印象深刻的是它是多么容易。 Price-wise I’m paying the same monthly fee as I was with KC but level of cover/excess is far better
Hi Susie, thank you for taking the time to leave such a lovely review. We’re so glad you’re happy with your cover for your pet, and we’ll be here to help whenever you need us. 💙 Sarah from Napo 💙
与人类交谈几乎是不可能的。 令人沮丧的机器人客户服务？！
Hi, Thank you for taking the time to share your feedback with us. We’re pleased that you were able to speak with someone and that we could support you with your query. If there’s anything else we can help with, please don’t hesitate to get in touch at [email protected]. Lou Customer Champ | Napo
很棒的服务。 我们的狗的重复处方在领取后几个小时内即可支付。 一如既往的高效。 谢谢你！
Hi Elaine, we’re glad you found our claims process so simple and efficient! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. Sarah from Napo 💙
能够使用这项服务真是令人放心。 The vet was thorough and was able to reassure us, thankfully, that all was okay.
Hi Sam, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pickle! We love that we were able to provide additional peace of mind to our Napo members. 💙 Take care - Sarah at Napo 💙
Booked a video call with a vet .. she rang exactly on time , was extremely helpful and the whole process was flawless ! 强烈推荐
Hi Michelle, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Pebbles and and that they are able to provide additional peace of mind to our Napo members! Best wishes, Sarah from Napo 💙
最初，我必须全额支付兽医费用，然后向兽医支付 21 英镑的管理费才能开始索赔，但一旦完成，Napo 在 48 小时内处理了索赔 - 非常高兴索赔如此之快得到批准。 Thanks Napo!
Hi Helen, we’re glad you found our claims process so speedy! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. Sarah from Napo 💙
非常适合打交道的公司。 Napo 很快就全额支付了我们对狗的索赔。
Hi Lucy, we’re really pleased to hear that you were happy with our claims process and we hope Chase is starting to feel better. 💙 Please don't hesitate to reach out if you need anything else! Take care, Sarah from Napo 💙
非常乐于助人且心地善良的保险公司，尤其是洛娜。易于处理，我的狗的索赔已在数小时内得到处理和批准。会向大家推荐纳波
Hi Amanda, we’re so glad you had a great experience with Lorna, and thank you for sharing it with us! We hope your pet is feeling better, and give them a cuddle from us. 💙 Best wishes, Sarah from Napo 💙
napo 绝对棒极了！ 我极力推荐。即使支付的金额超过了保费，他们也毫不费力地支付了索赔。通过他们的门户网站与他们互动是没有麻烦的，并且幕后有一个真正的客户服务团队。他们的响应和付款速度也很快。 我没想到宠物保险会有这么好的体验。
Hi George, we’re really pleased to hear that you were happy with our claims process. We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope your pet is feeling better. Take care, Sarah from Napo 💙
不幸的是我不得不提出索赔。我的狗有一个肿块，需要检查是否患有癌症。我们继续进行该程序。兽医代表我填写了所有详细信息。大约2小时后收到Napo发来的电子邮件，他们将支付测试费用。从来没有事先提出索赔，也不认为我会得到任何东西和这么快的答复。显然他们关心您的宠物的健康。谢谢。
Hi Stefan, we’re really pleased to hear that you were happy with our claims process. We know how upsetting it can be when your pet needs treatment from the vet. It’s important to us that we make the claims process as stress-free as possible so that you can spend more time making your pet better again. We hope they’re starting to feel better. 💙 Sarah from Napo
在 Napo 工作了大约 6 年，我发现他们在索赔方面很可靠，而且客户服务团队非常有帮助。 Cost wise my premiums have rocketed but I don't think any other insurers are different. What I like about Napo is they cover dental and both my dogs only big claims have been for this issue. The other thing I like is the use of First Vet, an online vet that can be contacted face to face via a mobile phone. This offers out of hours (24hr) veterinary advice from a qualified vet. Benefits are mind at ease and next approach for the issue concerned with.它是免费使用的（包含在您的保险中），因此有时可以避免兽医费用。 Sometimes our fur babies panic us and you don't know what to do eg my dog had a server flare up in his eyes on a Sunday evening. First Vet were able to help me by asking questions and seeing my dog via my camera phone. Told me how to treat his eyes and go to my vets Monday if no improvement. This saved me the rush to an emergency vet on a Sunday evening.显然，如果是紧急情况，那是无济于事的。
Hi Claire, thanks for your review! We’re pleased that you were able to use FirstVet and they were able to provide some additional peace of mind. We’re so happy to know that you’re also pleased with your Napo cover. It’s really important to us that we can offer really comprehensive cover, so you can always do the best thing for you furry friend. Best wishes, Sarah from Napo 💙
处理好的索赔最初是与要求超额付款的兽医混淆的。然而真正的问题是何时可以续订。去年，价格已经从每月 100 英镑上涨到 185 英镑，我认为这已经是很多了。今年，当收到每月 600 英镑的账单时，我差点从座位上摔下来。我不得不向监察员提出申诉，因为显然他们没有公平对待客户。 我猜想是因为我厚颜无耻地提出了要求，所以才想把我赶走。
Thank you for taking the time to share your feedback. We are sorry to hear how frustrating your renewal experience has been. We'd like to reassure you that renewal pricing isn’t increased simply because a claim has been made. Premiums are reviewed based on a range of factors, including your pet’s details, changes in veterinary costs, inflation, and the continued cover provided by your policy. That said, we appreciate that from your perspective, the increase feels very difficult. We genuinely appreciate you taking the time to share your experience. We wish you and your pet all the very best. 🐾 Lou Customer Champ | Napo
使用 First Vet 应用程序可以轻松预约，并且有很多不同的时间段来满足我的需求。 我也能和一位可爱、友好、知识渊博的兽医交谈。 帮我省去了带我们的猫亲爱的米莉去看兽医的麻烦和挑战，因为这些事情可以在网上处理。 非常感谢 First Vet 和 Napo Insurance。 最美好的祝愿， 崔健博士
Hi there, thanks for your review of the FirstVet service. We’re pleased that you were able to use it for Millie and that they could support you both. We love that we were able to provide additional peace of mind to our Napo members. Sarah from Napo 💙
来自兽医的保证。非常感谢中肯的建议。
Hi Morag, we think the FirstVet service is super, and glad you do too! We hope it’s taken some of the stress out of Ollie being poorly and given you some extra peace of mind. If there’s anything else we can do to help, do get in touch. 💙 Sarah from Napo
好吧，除了我的宠物凯洛，我不必担心任何事情，一切都从我手中夺走了，兽医和北约组织了我的索赔，这太容易了，非常感谢为凯洛做手术的神奇乔，他像照顾自己的狗一样照顾凯洛，永远感谢兽医和北约
Hi Edith, we’re glad you found our claims process so easy! We know how stressful it is to have a sick pet, so we want to make sure getting help is as easy as possible so you have one less thing to worry about. We hope Kylo is feeling better. Best wishes, Sarah from Napo 💙
从开始到结束，我在 napo 的经历都很轻松。他们直接与兽医处理我的索赔，只问了我几个问题。他们批准了我的索赔并在同一天向我付款。优质高效的客户服务。强烈推荐这家公司给任何需要宠物保险的人。
Hi Maddy, thank you for leaving such wonderful feedback! We’re glad we could help you and your pet, and we hope they’re on the mend. Best wishes, Sarah from Napo 💙
更新。见下文 如此快捷的服务。 周四下午 5 点通过兽医提出索赔。 I was notified for confirmation which I responded to. Email arrived during the evening same day, confirming payout within 5-7 working days.绝对5*****公司的服务很棒。我永远不会使用任何其他公司！ 我收到了退款（减去多余的 oc） 第二天！！！现在就为您服务！！！
您好，非常感谢您的评价。我们认为让理赔流程尽可能简单非常重要，这样您可以花更多时间照顾生病的宠物。 我们希望它们正在康复中，如果您需要联系我们，我们随时都在。💙 Napo 的 Sarah
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