Hi Judith,
Thank you for taking the time to share your feedback and for bringing your concerns to our attention. We appreciate the opportunity to address them.
Our organization is not routinely provided with updated account balance information from creditors. As a result, there may be occasions when an account is nearing payoff but we are not yet aware of the updated balance, and regularly scheduled payments continue to be disbursed. In these situations, if an overpayment occurs, the creditor will typically issue a refund for the overpaid amount directly to you.
If you have not yet received a refund, our team would be happy to assist you in contacting your creditors to request any applicable credits or to provide support throughout the process. Please contact us at your convenience, and we will be happy to help.
Thank you again for your feedback and for allowing us the opportunity to assist you further.
M
Ms JUDY n MARGOLIS · 写过 2 条评价 · 已认证 · 体验于 2026-06-25 ·
★★★★★
总是乐于助人并准备好谈论……
总是乐于助人并准备好讨论问题
Navicore Solutions 回复2026-07-07
We appreciate you taking the time to leave a review. Thank you.
