Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, highlighting the comfortable fabrics, breathable mesh materials, and crisp, vibrant prints that make the items great for daily workouts and casual wear. People also appreciate the incredibly helpful customer support team and fast shipping times, noting that representatives are always ready to quickly resolve questions or issues.
However, some customers also noted frustrating issues with inconsistent sizing and complicated return processes. A few people mentioned that certain garments ran significantly smaller than advertised and that delivery tracking updates could be improved.
High quality and good designs
Shipping takes a long time
Nerdywave 回复2025-05-20
Dear Customer,
Thank you for your kind words about the quality and designs of our products—we’re so glad you’re happy with them! We also appreciate your feedback about the shipping time and sincerely apologize for the delay. We’re continuously working to improve our delivery process to ensure a better experience for our customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We truly value your support and hope to serve you again soon!
Best regards,
checked size chart. ordered appropriate size. arrived today after a fair wait for it to come from china and lo and behold! it is does not fit and is not even close. Avoid!
Nerdywave 回复2025-04-25
Hi, Imalrightma dylan
We understand the inconvenience and disappointment this may cause you.
In order to resolve this issue as quickly as possible, we would like to offer the following solutions:
Free Exchange: We can exchange your item to the correct size and cover the return shipping costs. Please let us know the specific size you need to exchange and we will process it immediately. [email protected]
Full Refund: If you prefer a refund, we will immediately process a full refund for you to ensure that you do not incur any losses.
We take your feedback very seriously and will carefully review our size charts and product specifications to avoid similar issues in the future.
At the same time, we will also discuss improvements with the production team to ensure more accurate and consistent sizing.
Best wishes,
Nerdywave Customer Service Team
the quality of the material and print is nice, but the seams on the sleeves got multiple holes after 2 wears… i had not done anything rigorous like working out, lifting, or anything that could’ve actually damaged it. tried sewing it up but more holes ended up on the sleeves anyway. really sucks because i liked the shirt and i took care of it for the half month i had it for
Nerdywave 回复2025-04-12
Dear Wren,
Thank you for sharing your feedback with us, and we sincerely apologize for the disappointment you’ve experienced with the seams on your shirt. We understand how frustrating it must be to see holes develop after only two wears, especially when you’ve taken such good care of it. This is not the level of quality we strive to provide, and we take your concerns very seriously.
We’re truly sorry that this issue has affected your experience with a shirt you otherwise liked. To make this right, we’d like to offer you a full refund or a replacement shirt, whichever you prefer. We’re also reviewing our production and quality control processes to ensure this doesn’t happen again in the future.
Please let us know how you’d like to proceed, and we’ll handle it promptly. Your satisfaction is our priority, and we’re committed to earning back your trust.
Thank you for giving us the opportunity to address this issue, and we truly appreciate your understanding. If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
Nerdywave Customer Service Team 💖
Didn't end up completing a purchase, but I now get so many spam emails from them. No matter how many times I unsubscribe or block their email address, they just send emails from a different email. Clearly a dodgy company
Nerdywave 回复2025-03-16
Dear James Leaver,
We sincerely apologize for the inconvenience caused by the emails you’ve been receiving.
Please rest assured that we take this matter seriously. We’ll investigate this issue immediately to ensure this does not happen again.
If you’d like, you can send us a direct message with the email addresses you’ve been receiving messages from, and we’ll take steps to remove you from our lists permanently. [email protected]
Thank you for bringing this to our attention, and we truly appreciate your feedback as we work to improve our practices.
Sincerely,
Nerdywave Customer Service Team
I spent a lot of money for shirts in my size. Not only are they too small, they're likely 2 sizes too small. Definitely wont be buying from them again.
Nerdywave 回复2025-03-13
Hi, there
Sorry to trouble you.
We are willing to re-create this item for you for free and resend it in a bigger size
If you're willing to wait, we'll schedule a production order for you right away.
Looking forward to your reply. [email protected]
All the best,
Nerdywave Customer Service Team
asked for a refund; they never reissued it - they said they are unable to and i need to talk with my bank. talked with my bank and its been months, no refund.
Nerdywave 回复2025-02-25
Dear Customer,
Let me assure you that we are taking immediate action to resolve this:
We are willing to re-create this item for you for free and resend it, you need to wait about 2-3 weeks.
If you're willing to wait, I'll schedule a production order for you right away.
We appreciate your patience and understanding. Please rest assured that we are committed to resolving this issue promptly. If you have any further questions or need assistance, please don’t hesitate to contact us. [email protected]
Best regards,
Nerdywave Customer Service Team
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