NILLKIN UK - digital brand for smart&simple life. Rugged cases & mobile accessories built for you. Will positive and innovative attitude, and strive to become your favorite brand of quality digital accessories. And share with you the wireless wonderful and touching brought by mobile technology.
Terrible company - no after sales service.
The only option to contact them is via an email address - they have replied initially but once I have explained that I would like to return my item and request a refund they tried offering me a £2.30 discount . I explained this isn't satisfactory and I would like to return . They come back with it could be costly for me with international shipping cost.
I wasn't even aware it was coming from China as the website states 2-3 days for delivery. If I was aware it was from China I would of purchased from temu etc.
They have since gone radio silence on me.
I have since discovered they have their own live chat built into their website . I have explained my issue for the second time and they say they will look into it and contact me .
I have heard nothing in over 4 days.
I have had a terrible customer experience and I would not recommend anyone to use them.
The only reason I found them is when I searched on Google for a case for my phone and these came up first.
Terrible After-Sales Support – Would Not Recommend
The order did arrive, but it was late.
Worse still, an item failed after just two days of use. I have tried to report the issue four separate times, and on each occasion I was told someone would get back to me within 24 hours.
Despite these repeated assurances, nobody has contacted me.
Products can occasionally fail, but good after-sales support should be there to resolve these issues. Being repeatedly ignored after being promised a response is simply unacceptable.
Based on my experience, I cannot recommend Nillkin UK to anyone buying in the UK. The lack of customer support has been extremely disappointing.
I ordered a case for my Samsung Z Fold 8 to arrive at the same time as my new phone to ensure it was protected from day 1. A month and a half later,.no case and no response from Nillkin. I bought another case from another supplier so that my expensive new smartphone was protected.
I've tried messaging via their social media and just get a message saying they'll look into it and nothing further happens.
All I want is my money back!!
Horrendous company to deal with, no customer support. Avoid at all costs.
I was sucked in to the online adverts and bought the folding keyboard. It worked well between March and early September but then developed a fault with the number 1 key. Contacted customer service who initially requested a video as proof however then stopped replying to messsges.
My own stupid fault - should have checked here first.
Website is good and gives an impression of a global brand. But it's not connected to their warehouse. For some reason also if something is missing customer support doesn't try to address it automatically, they wait for you to write to them. It took me 2 week and 1 day for the goods to be dispatched (from China).
Poor quality product, magnetic clasp doesn’t close the case properly. When I made a complaint I got to deal with an AI bot asking for photos. When these were provided....ghosted!
Just wish I'd read these reviews before ordering from this scam company. 3-5 day delivery is a complete lie. The item eventually turned up and it was crushed. The items are acceptable but feel like they are of low quality and definitely won't last. No Comms from their support team, no replies to my emails.
Do not buy from this company. They advertise 3 to 5 day delivery from the UK, but 8 days after ordering, tracking shows my case is still stuck in China. There is zero indication on their website that items ship from overseas; otherwise, I would have bought it much cheaper from another seller.
On top of the misleading shipping, their customer service is terrible. When I previously received a warped case, they admitted the keyboard's metal plate was deformed (claiming it shouldn't affect functionality) and offered a replacement under warranty. But right after sending this message:
> "Thank you for your patience. Our technical team has reviewed the issue and believes the keyboard's metal plate may have been slightly deformed. However, this should not affect its functionality or normal use, so please don't worry.
> Since your product is still within the warranty period, we'd be happy to submit a replacement request for you. If you would like us to proceed with the replacement, please let us know, and we'll be happy to take care of it for you."
>
They completely blocked and ghosted me. Misleading claims, faulty products, and fake customer support. Buy from somewhere else.
Ordered a phone case on 17th February. 3-5 days to deliver.
My son is so upset,as we are still waiting for it. £22 it cost,which isn't cheap,and he also bought it himself,so he's upset.
The company are not returning my emails now. And I've asked for a refund,ao he can buy another elsewhere. Or even to send another.
The online chat wasn't much help either.
Please do not buy anything from this company. i suspect that they are scamming customers out of money, sitting behind a flash website. I purchased a charging station in December. When he product arrived it made such a loud buzzing noise when charging that i could not use the product. it has been impossible to get a refund or replacement product and so almost 4 months on, after countless emails, lies from Nillkin and an inability for anyone to deal with the complaint i am investigating my position legally simply because i do not want anyone to be scammed out of their hard earned money for cheap, potentially dangerous products!
Ordered the phone case with the sliding camera protector. When it arrived the colour was not as shown on the website and the sliding camera protector is impossible to use once the case is actually on the phone. I have emailed them to arrange a refund as directed on their website, but not receiving any response.
Update: I did finally receive a response. The customer service team went to great lengths to tell me how difficult it would be to arrange a return, as they don’t have a site in the UK I would have to post it to China, at my own expense, with no guarantee of a refund as the item was ‘likely to be lost or damaged during transit’. I pointed out that their website offers a 60 day money back guarantee and was offered a no-return refund of the princely sum of £2.50. I accepted just to not have to deal with them anymore.
Ordered and immediately received email confirmation, everything looked fine, 3-5 days shipping, checking tracking, (you need a Batchelors degree in nuclear physics) to find the correct company! absolutely no updates. email their customer services and total silence, well done Nillkin,
Total scam.
There are no magnets on the “magnetic” case. After peeling away the stickers, the area that’s supposed to be magnetic is just slightly sticky; it is not magnetic. I have been emailing back and forth with customer service for a week. They are no help. I am going to dispute with my credit card company.
Customer service is terrible. They absolutely will not refund for a faulty item. Postage from the Land o'China takes ages.
They just keep offering a replacement that I don't want. I've been going round and round in circles for months. I want my money back!!
Company is deceiving their customers with false shipping information
Why do you feel the need to blatantly lie about delivery time taking 3-5 days for customers in the UK when you're shipping products from China? For gods sake man its 2025, you should have warehouses based all around the world to improve your shambolic dispatch & delivery service for your products. Why couldn't you inform me beforehand that my product was going to be shipped from China???
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