Ninja Transfers

Hey Jayden, sorry about the experience here, especially the chat dropping off mid-conversation. That's not how we want any conversation to go, and I'll be following up on that internally. On the prints, transfers are produced at the exact dimensions selected during checkout, which is why our team was trying to verify what was received. I'd like to look at your order myself and see what happened with both the sizing and the shipping timeline. Reach out to me directly at [email protected] and I'll help get this sorted. Andres | Ninja Customer Care

Hey Kee, glad to hear the shipping and prices are on point but if there's ever anything wrong with your order otherwise please reach out! We'll get it taken care of. Thanks for choosing Ninja Transfers! Best, Andres | Ninja Customer Care

Hey Michael, thanks for choosing Ninja! There's a couple ways to work around this I'd like to suggest. Under Transfers by Size we offer a precut service-- We could save you that step entirely on standard DTF prints for a small upcharge if you'd like! Or if you build a gang sheet in our builder, or upload one directly, you can arrange those files exactly as you'd like them printed. I hope this helps! Please don't hesitate to reach out if you have any questions. Best, Andres | Ninja Customer Care

Thanks for sharing this, Terry! We're glad the upload process was easy, your order arrived quickly, and everything came together just the way you hoped!

Thanks for your review, Kari! We're glad you were impressed with the quality of the transfers and shirts, and that everything was easy to apply!

Thanks for the honest feedback. If you can spare two minutes, I'd love to hear exactly where the site gave you trouble so we can fix it for you and everyone after you: [email protected]. We're already digging into the likely culprits in the meantime. Hope you'll give us another shot! Andres | Ninja Customer Care

We appreciate your feedback, Roberta! We're glad your order arrived quickly and met your expectations!

Thanks so much for your feedback! We're glad our team could quickly resend your order and issue a refund, and we truly appreciate your continued support!

Thanks for your review, Isaac! We're glad Andres could help get everything resolved and provide the support you needed, and we appreciate the opportunity to make things right!

Hello Hae, sorry to hear the transfers peeled off the glassware, especially on something you gave as a gift. Our UV DTF is waterproof, but the heat and pressure in a dishwasher are tough on the adhesive, so we recommend hand washing on anything applied to glassware. I'd like to take a closer look at your order and see how I can help. Reach out to me directly at [email protected] and I'll go through everything with you. Andres | Ninja Customer Care

Hey Kaitlynn, sorry to hear the letters are peeling. I see we already sent a reprint out when the first set gave you trouble sticking. Adhesion comes down to temperature, time, and pressure all being dialed in on the press, and that can take some trial to get right. Once those settings are locked in, these transfers hold up wash after wash. Reach out to me directly at [email protected] and I'd be happy to help get that dialed in. Andres | Ninja Customer Care

We appreciate your feedback, Charles! We're glad you were happy with the quick delivery and great quality!

Thanks for sharing this, Brittney! We're glad you've been happy with our service and fast shipping, and we truly appreciate your continued support!

Hi Karen and Greg, thanks for coming back for a second order, and I get the frustration in paying more this time for a slower estimate. Shipping to Canada varies a lot by method and can be unpredictable across the border. I'd be glad to take a look at your order and make sure everything's still on track. Email me directly at [email protected] and I'd be glad to check it out. Best, Andres | Ninja Customer Care

Thanks so much for your feedback, Emma! We’re glad we could resolve everything quickly and that your final prints turned out wonderfully. We look forward to your next order!

Hey Paco, sounds like we might have missed the mark on your recent blanks order. Send me a message at [email protected] with your order details and I'll help get that sorted for you. Best, Andres | Ninja Customer Care

Thanks for your review! We’re glad our team could quickly assist with your adjustments and that you’re happy with the quality of our products and fast turnaround!

Hi Christopher, opening an empty box on an order you were counting on is genuinely frustrating, and I'm sorry, especially with the wait that followed. Your patience and the kind words about us don't go unnoticed. I'd like to personally make sure you're taken care of here. Please email me directly at [email protected] with your order details and I'll take it from there. Andres | Ninja Customer Care

Hi Megan, I know how much a wedding deadline rides on everything going right, and I'm sorry for how frustrating this has been. One of the reprints did go out at the wrong size, and that part is on us. I've been through the full history on your order, and I'd like to take it from here personally. Reach me directly at [email protected]. Andres | Ninja Customer Care

Thanks for sharing this, Billie! We’re glad our fast turnaround, easy ordering process, and clear application instructions have helped make every project a success. We truly appreciate your recommendation and continued support!