Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast shipping speeds, outstanding customer service, and wonderful selection of affordable products. People also love how simple the online ordering process is, noting that prices are consistently much lower compared to local retail stores.
Some reviewers were not happy with delivery delays, occasional tracking problems, or carrier handling issues. A few people mentioned encountering package disruptions, noting that specific shipments occasionally took significantly longer than the requested timeframe. Consumers also expressed frustration when orders faced transit setbacks, requiring extra coordination to completely resolve delivery complications.
Fast & easy ordering, quick turnaround with fast shipping & before I knew it, there it was arriving at my door all in about 3 days too!!!
Northerner.com 回复2026-08-14
We are so pleased to hear that your ordering experience was fast and easy, and that your delivery arrived quickly! We truly appreciate your kind words.
We're delighted to hear that you found our service quick and easy, and that our prices are more favorable than those at gas stations. Thank you for your feedback!
Something went wrong with my order and when I called to get tit resolved the customer service I received was exceptional.
Unfortunately, we were unable to resolve the issue but the effort and attitude from their staff was superior customer service, especially in today’s day and age.
I will only buy from Northerner now as a result.
Northerner.com 回复2026-08-14
We truly appreciate you taking the time to share your positive experience with us. We are genuinely sorry that we couldn't fully resolve the initial issue with your order, but we are incredibly pleased to hear that our team's effort and attitude made a positive impression. Your kind words about our customer service mean a great deal to us, and we are committed to providing the best possible support. We look forward to serving you again.
Thank you for providing your feedback. This is not the experience we want our customers to have, and we sincerely apologize for any inconvenience caused.
Please contact our Customer Support team Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST. One of our representatives will be happy to assist you and work toward resolving your concern.
We appreciate your patience and look forward to helping you.
Product never delivered. Tracking was difficult at best! Updates virtually non-existent! Still haven’t received the product
Northerner.com 回复2026-08-11
Thank you for providing your feedback. We are sorry to hear that you did not receive your package, as this is not the experience we want our customers to have.
Upon further investigation, we found that the carrier, UPS, is returning your package to us. As a result, we have issued a full refund, which should be credited to your original payment method.
If you would like to discuss this matter further, please contact our Customer Support team Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST.
We sincerely apologize for the inconvenience and appreciate your understanding.
In the first tube off 10 velo a lot off the snus pouches are split at the ends
Northerner.com 回复2026-08-11
Thank you for providing your feedback. This is not the experience we want our customers to have, and we sincerely apologize for any inconvenience caused.
Please contact our Customer Support team Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST. One of our representatives will be happy to assist you and work toward resolving your concern.
We appreciate your patience and look forward to helping you.