NovaMane

Hi Billie, Thank you so much for your kind review! We’re delighted that Wilbeth was able to resolve everything quickly and make your experience a positive one. We’ll be sure to share your lovely feedback with her! Warmly, The NovaMane Team

Thank you so much for the kind review, Paul! We’re glad Wilbeth was able to help get everything sorted and find a subscription plan that works better for you. We truly appreciate your support and are always here if you need anything! — The NovaMane Team

Hi Mark, Thank you for your kind words! We truly care about our customers, so it means a lot to know that this came through in your experience. We appreciate your support! Warmly, The NovaMane Team

Thank you so much for the kind words, SK! We’re delighted to hear that you had an excellent experience with our customer service team. We truly appreciate your support and are always happy to help! — The NovaMane Team

Hi Sue, Thank you for your kind words. We’re so glad Wilbeth’s care and support made a meaningful difference during a stressful time. We’ll be sure to share your lovely feedback with her. We truly appreciate your support and would be delighted to welcome you back whenever the time is right! —The NovaMane Team

Hi IA Palko, We’re very sorry for the frustration and concern this has caused. We take your allegations seriously and want to investigate the cancellation, attempted charges, refund, and undeliverable email immediately. Please contact us through the support form on our website and include your order number and the email address used for your purchase. We’ll verify that your subscription is fully cancelled, review the billing history, and confirm the status of any refund. —The NovaMane Team

Hi Nick, We’re sorry to hear about your experience and understand why the guarantee terms left you feeling misled. That is not the experience we want for our customers. We’d like to review your orders and the handling of your refund request personally. Please respond to our request for information with your order details so our team can investigate and provide a clear resolution. Thank you for bringing this to our attention. —The NovaMane Team

Hi Susan, Thank you for your fabulous feedback! We’re delighted to hear that our Customer Care team was attentive and helpful. We truly appreciate your support! —The NovaMane Team

Hi Sara, Thank you for taking the time to share your experience. We're so glad to hear that Wilbeth was able to assist you quickly after your package was lost and help get a replacement on its way. We understand how frustrating shipping issues can be, so it's great to know our support team was able to make the process as smooth as possible. We'll be sure to pass your kind words along to Wilbeth. Thank you for choosing NovaMane. If you ever need anything, we're always here to help. Warm regards, The NovaMane Team

Hi WW, Thank you so much for taking the time to share your experience. We're delighted to hear that Wilbeth was able to assist you promptly and keep you informed every step of the way. We know how important it is to resolve concerns quickly, especially when an order is already being processed, so we're glad we were able to intercept your shipment and arrange your refund without added stress. Your kind words about the communication and follow-up truly mean a lot, and we'll be sure to share your feedback with Wilbeth. Thank you again for your support and for choosing NovaMane. If you ever need anything in the future, we're always here to help. Warm regards, The NovaMane Team

Hi Anthony, Thank you so much for your thoughtful review and for sharing your experience. We're delighted to hear that Wilbeth was able to respond quickly, address your concern, and make the situation right. Customer feedback is incredibly valuable to us, so we're especially grateful that you took the time to reach out. We're also pleased that the goodwill gesture was appreciated. We'll be sure to pass your kind words along to Wilbeth. Thank you for your recommendation and for choosing NovaMane. We truly appreciate your support, and if you ever need anything, we're always here to help. Warm regards, The NovaMane Team

Hi LL, Thank you for taking the time to leave us a review. We're so pleased to hear that you've found NovaMane to be reliable and that our customer service has been helpful and responsive. We also appreciate your feedback about the product. Your support means a great deal to us, and we'll continue working hard to provide both quality products and excellent service. Thank you for choosing NovaMane. If you ever have any questions or need assistance, we're always here to help. Warm regards, The NovaMane Team

Hi Drew, Thank you so much for your wonderful review! We're delighted to hear that we were able to accommodate your shipping address change and quickly resolve the issue with the leaked shampoo bottle. While we're sorry the product arrived damaged, we're glad Wilbeth could assist you promptly and arrange a replacement right away. We always want to make things right as quickly and smoothly as possible. We truly appreciate you choosing NovaMane and hope you enjoy your Microneedling products and Copper Peptide Hair Shampoo & Conditioner. If you ever have any questions or need assistance, we're always here to help. Thank you again for your support! Warm regards, The NovaMane Team

Hi Chelsie, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to respond quickly, answer your questions, and resolve your concern. Providing prompt, attentive, and personalized support is something we strive for every day, so your kind words truly mean a lot to our team. We'll be sure to share your feedback with Wilbeth—they'll be delighted to know they made such a positive impact. Thank you for choosing NovaMane. We appreciate your support and look forward to being here whenever you need us! Warm regards, The NovaMane Team

Hi Nigel, Thank you so much for taking the time to share your experience and for your 5-star review! We really appreciate you reaching out when you noticed the difference in the formulation, and we're glad Wilbeth was able to respond quickly and resolve the issue by arranging a replacement without any hassle. Providing prompt, helpful support is something we take great pride in, and it's wonderful to know that it made a positive impression. Your feedback means a lot to us, and we're grateful for the opportunity to make things right. Thank you for choosing NovaMane—we're here whenever you need us!

Hi LBW, Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that Wilbeth did such a remarkable job assisting you. Our team strives to provide clear, compassionate, and helpful support, and knowing that Wilbeth delivered exactly that for you truly makes our day. I will be sure to pass your kind words along to him—he will be delighted to hear them! Thank you for choosing Novamane. If you ever need anything else, please don't hesitate to reach out.

Hi Andy, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that Wilbeth was able to provide you with great support. While we're sorry that the available shipping options ultimately led you to cancel your subscription, we truly appreciate your understanding and your kind words about your experience with our team. Your feedback is valuable and helps us continue improving our service. We hope we'll have the opportunity to serve you again in the future if our shipping options better meet your needs. Thank you again for your support, Andy, and we wish you all the best!

Hi Caleb, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to provide the support you needed. We take great pride in delivering responsive, personalized customer service, and it's wonderful to know that her assistance made such a positive impression. Your kind words mean a great deal to our team. If you ever need anything in the future, please don't hesitate to reach out—we're always here to help. Thank you again for choosing NovaMane!

Hi Daniel, Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that Wilbeth was able to assist you with understanding your subscription, intercepting your order, and arranging a full refund. Providing compassionate, transparent, and responsive support is something we take great pride in, so it means a lot to know we were able to help during a difficult time. We'll be sure to share your wonderful feedback with Wilbeth—she'll be thrilled to hear it. We're also incredibly grateful for your recommendation and are so pleased to hear you've seen positive results with NovaMane. Thank you for your trust and support. If you ever need anything in the future, we're always here to help.

Hi T.C., Thank you so much for your wonderful review! We're delighted to hear that Wilbeth was able to provide the advice and assistance you needed in a prompt and friendly manner. We'll be sure to share your kind words with her—they'll mean a lot. Providing thoughtful, reliable support is something we strive for every day, and we're grateful you took the time to recognize it. Thank you for choosing NovaMane. If you ever need anything else, we're always here to help!