NovaMane (novamane.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I contacted customer services and was able to get what I needed rectified straight away. The staff are so helpful , especially wilbeth. I’m very impressed!!
Hi Billie, Thank you so much for your kind review! We’re delighted that Wilbeth was able to resolve everything quickly and make your experience a positive one. We’ll be sure to share your lovely feedback with her! Warmly, The NovaMane Team
Wilbeth worked with me to put my account in order and to create a personalized subscription plan.
Thank you so much for the kind review, Paul! We’re glad Wilbeth was able to help get everything sorted and find a subscription plan that works better for you. We truly appreciate your support and are always here if you need anything! — The NovaMane Team
Great customer service. They seem to care deeply about their customers.
Hi Mark, Thank you for your kind words! We truly care about our customers, so it means a lot to know that this came through in your experience. We appreciate your support! Warmly, The NovaMane Team
Excellent customer service! Highly knowledgeable and very helpful!
Thank you so much for the kind words, SK! We’re delighted to hear that you had an excellent experience with our customer service team. We truly appreciate your support and are always happy to help! — The NovaMane Team
Wilbeth’s service in my time of need and stress went above and beyond and I appreciated everything done. The difference for me was significant and at sometime in the future I will come back to NoveMane, specifically because of the caring attitude expressed. I also love their products.
Hi Sue, Thank you for your kind words. We’re so glad Wilbeth’s care and support made a meaningful difference during a stressful time. We’ll be sure to share your lovely feedback with her. We truly appreciate your support and would be delighted to welcome you back whenever the time is right! —The NovaMane Team
I have tried to cancel multiple times, even corresponding with an actual person, but NovaMane keeps attempting to charge my card, fraudulently. They did not provide the promised refund. My credit card issuer has refunded me through charge backs, and has blocked this merchant, but they still keep trying to charge me. Attempting to e-mail them again show an undeliverable address (despite the e-mail instructing me to reply). Pure fraud and a scam.
Hi IA Palko, We’re very sorry for the frustration and concern this has caused. We take your allegations seriously and want to investigate the cancellation, attempted charges, refund, and undeliverable email immediately. Please contact us through the support form on our website and include your order number and the email address used for your purchase. We’ll verify that your subscription is fully cancelled, review the billing history, and confirm the status of any refund. —The NovaMane Team
SCAM - AVOID The product doesn't really work, you dont go from thinning to full hair in 6 months. BUT - Here's the scam. It is not "risk free" with a money back guarantee. The issue is they say results show from months 4 to 6. The largest quantity you can order? 4 months only. So you have to get a second batch to "see results". HOWEVER - the 180 day money back guarantee STOPS if you buy a second order!!! It is purposefully misleading you into thinking you can try this for 6 months risk free, but you can't! You take full risk of the first batch for 4 months where they say you may not see results yet, trick you into a second batch, and refuse to honour the 180 day money back "guarantee". If there product was genuine why would they need to truck you like this? Why not just have an honest and open 6 month guarantee? In short - made little difference to hair line, did not honour 180 day guarantee. Scam to worm out of refunds for unreliable product.
Hi Nick, We’re sorry to hear about your experience and understand why the guarantee terms left you feeling misled. That is not the experience we want for our customers. We’d like to review your orders and the handling of your refund request personally. Please respond to our request for information with your order details so our team can investigate and provide a clear resolution. Thank you for bringing this to our attention. —The NovaMane Team
Customer Care team was very attentive and helpful to me. Fabulous!
Hi Susan, Thank you for your fabulous feedback! We’re delighted to hear that our Customer Care team was attentive and helpful. We truly appreciate your support! —The NovaMane Team
Excellent customer service when our package got lost. Wilbeth was very responsive and got us a new shipment on the way!
Hi Sara, Thank you for taking the time to share your experience. We're so glad to hear that Wilbeth was able to assist you quickly after your package was lost and help get a replacement on its way. We understand how frustrating shipping issues can be, so it's great to know our support team was able to make the process as smooth as possible. We'll be sure to pass your kind words along to Wilbeth. Thank you for choosing NovaMane. If you ever need anything, we're always here to help. Warm regards, The NovaMane Team
Wilbeth’s support was genuinely excellent - prompt, proactive and personal. She cancelled my subscription immediately, noticed that my latest order had already entered the shipping process, and contacted the fulfilment team to intercept it. She then followed up to confirm that the shipment had been stopped and a full refund was being processed. I really appreciated how clearly she communicated each step and kept me updated without me needing to follow up. The whole issue was resolved quickly and with far more care than I expected. Thank you, Wilbeth, for making the experience so easy and stress-free!
Hi WW, Thank you so much for taking the time to share your experience. We're delighted to hear that Wilbeth was able to assist you promptly and keep you informed every step of the way. We know how important it is to resolve concerns quickly, especially when an order is already being processed, so we're glad we were able to intercept your shipment and arrange your refund without added stress. Your kind words about the communication and follow-up truly mean a lot, and we'll be sure to share your feedback with Wilbeth. Thank you again for your support and for choosing NovaMane. If you ever need anything in the future, we're always here to help. Warm regards, The NovaMane Team
I started treatment and noticed an anomaly. I sent a query, and Wilbeth in customer support replied straight away. He thanked me for my input,saying it was helpful. The query was resolved , and Novamane made me a goodwill gesture which I wasnt expecting but ws greatly appreciated. Great service from Wilbeth, I would recommend this company and treatment to everyone.
Hi Anthony, Thank you so much for your thoughtful review and for sharing your experience. We're delighted to hear that Wilbeth was able to respond quickly, address your concern, and make the situation right. Customer feedback is incredibly valuable to us, so we're especially grateful that you took the time to reach out. We're also pleased that the goodwill gesture was appreciated. We'll be sure to pass your kind words along to Wilbeth. Thank you for your recommendation and for choosing NovaMane. We truly appreciate your support, and if you ever need anything, we're always here to help. Warm regards, The NovaMane Team
Reliable company, helpful and swift customer service, decent product.
Hi LL, Thank you for taking the time to leave us a review. We're so pleased to hear that you've found NovaMane to be reliable and that our customer service has been helpful and responsive. We also appreciate your feedback about the product. Your support means a great deal to us, and we'll continue working hard to provide both quality products and excellent service. Thank you for choosing NovaMane. If you ever have any questions or need assistance, we're always here to help. Warm regards, The NovaMane Team
I had to re-route my shipping address as the delivery was scheduled to come when I was traveling and they accommodated n My request without any issue. I purchased both micro needling products and copper peptide hair shampoo/conditioner. When I received the shampoo it turned out one of three had leaked so I sent an email and picture and on the same day (Sunday) I received an email back from Wilbeth that they were re- shipping a replacement bottle immediately. Unfortunate experience but great service in resolving.
Hi Drew, Thank you so much for your wonderful review! We're delighted to hear that we were able to accommodate your shipping address change and quickly resolve the issue with the leaked shampoo bottle. While we're sorry the product arrived damaged, we're glad Wilbeth could assist you promptly and arrange a replacement right away. We always want to make things right as quickly and smoothly as possible. We truly appreciate you choosing NovaMane and hope you enjoy your Microneedling products and Copper Peptide Hair Shampoo & Conditioner. If you ever have any questions or need assistance, we're always here to help. Thank you again for your support! Warm regards, The NovaMane Team
Wilbeth at customer service responded to my email within hours, was eager to answer my questions and remedy my concern. I don’t think I’ve ever had this good of customer service with a company ever to be honest!
Hi Chelsie, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to respond quickly, answer your questions, and resolve your concern. Providing prompt, attentive, and personalized support is something we strive for every day, so your kind words truly mean a lot to our team. We'll be sure to share your feedback with Wilbeth—they'll be delighted to know they made such a positive impact. Thank you for choosing NovaMane. We appreciate your support and look forward to being here whenever you need us! Warm regards, The NovaMane Team
Between the time I received my first shipment from Novamane and my second shipment, Novamane had updated their formulation, boasting an increase in GHK-Cu. I expected it to be at least as blue (or green) as the first batch, but instead it wasn't at all. That was puzzling, so I contacted Novamane support by email with a photo, asking if it looked as expected. I sent the email at midnight, and I received a reply the next day from Wilbeth at Novamane support. Wilbeth told me a new shipment would be coming my way—a full kit replacement, 12 vials and four applicators. No hassle at all—impressive service.
Hi Nigel, Thank you so much for taking the time to share your experience and for your 5-star review! We really appreciate you reaching out when you noticed the difference in the formulation, and we're glad Wilbeth was able to respond quickly and resolve the issue by arranging a replacement without any hassle. Providing prompt, helpful support is something we take great pride in, and it's wonderful to know that it made a positive impression. Your feedback means a lot to us, and we're grateful for the opportunity to make things right. Thank you for choosing NovaMane—we're here whenever you need us!
WILBETH DID A REMARKABLE JOB IN ASSISTING ME.
Hi LBW, Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that Wilbeth did such a remarkable job assisting you. Our team strives to provide clear, compassionate, and helpful support, and knowing that Wilbeth delivered exactly that for you truly makes our day. I will be sure to pass your kind words along to him—he will be delighted to hear them! Thank you for choosing Novamane. If you ever need anything else, please don't hesitate to reach out.
Wilbeth was great! Sadly, it came down to shipping methods being provided that resulted in the cancelation of my subscription
Hi Andy, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that Wilbeth was able to provide you with great support. While we're sorry that the available shipping options ultimately led you to cancel your subscription, we truly appreciate your understanding and your kind words about your experience with our team. Your feedback is valuable and helps us continue improving our service. We hope we'll have the opportunity to serve you again in the future if our shipping options better meet your needs. Thank you again for your support, Andy, and we wish you all the best!
Customer service was excellent. I chatted with Wilbeth and he was very accommodating and helpful. Thank you!
Hi Caleb, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to provide the support you needed. We take great pride in delivering responsive, personalized customer service, and it's wonderful to know that her assistance made such a positive impression. Your kind words mean a great deal to our team. If you ever need anything in the future, please don't hesitate to reach out—we're always here to help. Thank you again for choosing NovaMane!
Wilbeth was amazingly helpful. And it seems that NovaMane was extremely understanding and empathetic toward my situation in spite of policy that may or may not existed. I needed to stop an order and cancel a subscription I had forgotten about. I didn't really understand the subscription model existed actually. I could not afford the order at the time. Wilbeth helped get the order intercepted and stopped and helped me get a full refund. It was massively helpful. I will recommend NovaMane to everyone. I have seen my own results.
Hi Daniel, Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that Wilbeth was able to assist you with understanding your subscription, intercepting your order, and arranging a full refund. Providing compassionate, transparent, and responsive support is something we take great pride in, so it means a lot to know we were able to help during a difficult time. We'll be sure to share your wonderful feedback with Wilbeth—she'll be thrilled to hear it. We're also incredibly grateful for your recommendation and are so pleased to hear you've seen positive results with NovaMane. Thank you for your trust and support. If you ever need anything in the future, we're always here to help.
I was promptly and happily helped by an employee named Wilbeth with a question and request that I had made. Wonderful and terrific advice & help
Hi T.C., Thank you so much for your wonderful review! We're delighted to hear that Wilbeth was able to provide the advice and assistance you needed in a prompt and friendly manner. We'll be sure to share your kind words with her—they'll mean a lot. Providing thoughtful, reliable support is something we strive for every day, and we're grateful you took the time to recognize it. Thank you for choosing NovaMane. If you ever need anything else, we're always here to help!
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