Circular

Hi Fiqeen, Thank you for the 5 stars! 🌟 We’re so glad you found the subscription process easy and the delivery prompt - that’s exactly the experience we aim to deliver every time. Appreciate you choosing Circular! -– Team Circular

Hi Bak Hiang, Thank you for your continued support - it means a lot that you’ve chosen Circular more than once! 😊 We’re glad your item arrived quickly and safely packaged. As for getting another subscription - eligibility depends on your available Spending Power, which is assessed at checkout. There isn’t a fixed “per person” limit, but approvals are based on your profile at the time of order. Feel free to give it a try, and if you need help checking your eligibility, our team will be happy to assist. Appreciate the kind words and trust in us! 💙 -- Team Circular

Hi Salbiah, Thank you for the lovely review! 💚 We’re so happy to hear you’re enjoying your decision to subscribe - convenient and sustainable is exactly what we aim for. Appreciate you being part of the Circular community! –- Team Circular

Hi Kenneth, Thanks for your feedback, and we're sorry for any confusion caused. We’ve checked your account and confirmed that the charge of $69.60 was a prorated adjustment following your use of the “Change Billing Date” feature. As shown in the platform interface and our FAQ (https://learn.nowcircular.com/en-us/articles/can-i-change-my-monthly-billing-date-EX23JFNTJr?region=SG), selecting a new billing date will result in a one-time charge made up of: • Your regular subscription amount, plus • A proportional charge to cover the unpaid days between your old and new billing dates. This information is clearly displayed before you confirm the change. We understand how such charges may be unexpected if missed during the update process, and we’re happy to walk you through your invoice breakdown if needed. You can reach us directly at [email protected]. – Team Circular

Hi V Karthick, Thank you for sharing your experience. We’d like to clarify a few points for context. When a device is returned, the inspection carried out at the point of collection is a preliminary check only. As outlined in the return acknowledgement provided and signed at the time of return, the final determination of the device’s condition is based on comprehensive quality checks performed by our authorised refurbishment partner. In this case, damage was identified and confirmed during refurbishment quality checks. The repair charge was raised based on these confirmed findings, rather than the length of time since the device was returned. We understand concerns around transparency. Where requested, we are able to share the technician’s refurbishment report to support the assessment. Our support team has been in touch directly to provide clarification and assist further. We remain committed to fair, process-driven assessments for all returns. -- Team Circular

Hi Sarah, Thank you for your kind words! We’re so glad the application via SingPass made everything seamless - and even more grateful for the trust you’ve placed in us. 😊 -– Team Circular

Hi Mazlinda, We’re so glad to hear your phone arrived in perfect condition and reached you quickly! 📦✨ Thank you for your kind words - we truly appreciate you being part of the Circular journey. -- Team Circular

Hi Vincent, We love hearing this - 5 days early is a win! 🚚💨 Thanks for choosing Circular, and we hope you’re loving the new subscription device already. -– Team Circular

Hi Imbran, Thanks so much for your 5-star review! We're glad to hear the service met your expectations. We're always here to make things simple, fast, and hassle-free. 😊 -– Team Circular

Hi Natalie, Thank you for your review, and we're sorry to hear about your experience. For transparency, your order was placed on 10 January 2026 at 8:48 AM, and the first email we received from your registered email address was on 12 January 2026 3:14 PM. There were no earlier messages in our system. While there was a brief technical issue in our CRM platform that delayed visibility of your emails, our team has since resolved it - and we're now in active contact with you via email to address your concerns. That being said, we aim to respond to all emails within 1–3 business days, and we appreciate your patience as we work to resolve this for you. -- Team Circular

Hi Sharfudin, Thanks for the 5 stars and the vote of confidence! We’re glad to hear everything’s working great on your end - enjoy the subscription device , and we’re always here if you need anything. -- Team Circular

Hi Kat, Thank you so much for the kind words! 💙 We’re thrilled to hear your experience with our team was smooth, reliable, and prompt from start to finish - that’s exactly what we aim for. Appreciate the shoutout and comparison - we’re always working hard to make subscriptions easier, faster, and more customer-first. So glad we delivered that for you! –- Team Circular

Hi Esther, Thank you for the lovely review! We’re happy to hear that your experience with Circular has been very good and useful. Appreciate the support! -- Team Circular

Hi Smriti, Thank you for the kind words! We’re so glad you found the rental experience smooth and worthwhile - that’s exactly what we aim for. Renting should feel better than buying, and we’re thrilled it worked out for you! -- Team Circular

Hi Yong Hui, Thanks for the 5-star review! We’re glad you found the experience convenient - that’s exactly what we aim for. 😊 -- Team Circular

Hi Jimmy, Thank you for the glowing 5-star review! We’re so glad you found the process smooth, clear, and transparent - exactly how we hope every Circular experience feels. Appreciate you taking the time to share this! -– Team Circular

Hi Freddie, Thanks for the great review! We’re happy to hear everything was smooth and straightforward - from order to delivery. That’s exactly what we aim for. Appreciate you being part of the Circular community! -– Team Circular

Hi Noorliah, Short and sweet - just like your review! 😄 We’re thrilled to hear you're loving your iPhone 16 subscription. Thanks for choosing Circular and enjoy your new subscription! -– Team Circular

Hi Izzat, It means a lot to us that you’ve stayed with Circular since 2022 - thank you for the trust and for being part of our journey over the years! 💙 We’re so glad to hear the device swaps have remained seamless for you. And yes, your suggestion for a milestone reward is a great one - we’ve shared it with our team for consideration. We truly appreciate loyal customers like you. -– Team Circular

Hi Sky King, “Everything is good. Good stuffs.” - short, sweet, and exactly what we love to hear! 🙌 Thank you for your continued support and trust in Circular. We’ll keep doing our best to deliver great service and good value every time. -– Team Circular