Circular

Hi Bernard, We’re sorry to hear that you were disappointed with the outcome of your application. We would like to clarify that meeting the stated minimum income requirement does not guarantee approval. Income eligibility is one requirement, while applications are assessed against a number of other eligibility and risk factors. For privacy and security reasons, we’re unable to discuss the specific factors relating to an individual application publicly. We’d also like to clarify that our Customer Support team is made up of real people, although we do use technology to help our team manage and respond to enquiries more efficiently. If you would like us to review the communication you received or clarify anything further regarding your application, please contact our support team and we’ll be happy to take another look. -- Team Circular

Hi Bronson, Thank you for your kind review. We’re glad to hear you’ve been happy with the service you received from Circular. We appreciate you taking the time to share your experience with us. -- Team Circular

Hi Carlo, Three subscriptions with Circular - thank you for continuing to choose us! We’re especially glad you gave one of our lightly used devices a try this time. Some signs of previous use can be expected, but it’s great to hear that you’re happy with the overall condition and, most importantly, the value you’re getting from your subscription. Giving great tech another life is a big part of what Circular is about, so we really appreciate your support. -- Team Circular

Hi Arun, Thank you for your 5-star review! We're glad to hear your experience was seamless and that the process through our Merchant Partner (Mister Mobile) made everything easy. We appreciate your support and hope you enjoy your new subscription. Thank you for choosing Circular! -– Team Circular

Hi Leonard, Thank you for your 5-star review! We're delighted to hear that everything has been going well so far. We appreciate you choosing Circular for your subscription, and we hope the experience continues to meet your expectations. If you ever need any assistance, our team is always here to help. –- Team Circular

Hi Marc, We have been unable to identify an active Circular subscription linked to this review, so we are not able to verify the experience described. To clarify, Circular does not currently use Google Reviews as its customer review platform. Instead, we use Trustpilot because it provides tools to help distinguish verified customer experiences from unverified or potentially fraudulent submissions. We therefore strongly dispute the suggestion that our reviews are hidden, as transparency and honest customer feedback are important to us. Circular is a technology subscription service, not an instalment or ownership plan. Customers choose their preferred subscription term before checkout, and the total subscription cost, ownership structure, and applicable Early Termination Fee are clearly presented before the order is confirmed and are available in our Terms of Use. Longer subscription terms are offered at lower monthly subscription rates. If a customer chooses to end a fixed-term subscription early, the applicable Early Termination Fee forms part of the agreed subscription terms. This enables us to offer more affordable monthly pricing to customers who commit to their selected subscription term. We recognise that a subscription model may not be the right fit for everyone. Customers who prefer to own their devices outright may find a purchase model more suitable, while Circular subscriptions are designed for those who value lower upfront costs, included Damage Cover, and the flexibility of subscribing to technology instead of owning it. If you have any questions about our Terms of Use, or believe you have a Circular subscription that we have been unable to locate, please contact us at [email protected] and we’ll be happy to assist. – Team Circular

Hi Sekh, We’re sorry to hear that you remain dissatisfied. Our support team has already been corresponding with you through your existing ticket and has asked several follow-up questions to better understand the concerns raised, including the reported battery condition, screen scratches, and the SIM card found inside the device. To determine the appropriate resolution, we first need to clarify whether: 1. You are reporting a specific device fault and would like the device assessed for a possible replacement; or 2. You have simply changed your mind and no longer wish to continue with the subscription. These are handled differently under our policy, so the requested information is necessary before our team can advise on the correct next steps. We understand that several messages were sent over the weekend. Please allow our support team time to review the full correspondence and respond during our operating hours. As this matter involves your account and subscription details, please continue the discussion through the existing support ticket rather than publicly. Our team will assist you there once the requested clarification and evidence are provided. Thank you, Team Circular

Hi Leona, Thank you for your continued support and for choosing Circular again for your second device! We’re happy to hear that the application process was easy and that you found the subscription pricing affordable. It means a lot to have returning customers trust us for another subscription. Enjoy your new device! – Team Circular

Hi Connall, Thank you for the 5-star review! We’re glad our team was able to help accommodate the urgent delivery request and get your subscription to you before your travels. We really appreciate your patience while the team worked through the arrangements, and we’re happy we could make it happen in time. – Team Circular

Hi Adam, Thank you for the 5-star review! We’re glad to hear the swap was quick, smooth, and easy for your new subscription. We appreciate your support and hope you enjoy your new subscription! -– Team Circular

Hi R S, We're sorry to hear that this experience was frustrating. After reviewing your case, we'd like to clarify a few points for the benefit of other readers. When your order was declined, no payment was captured by Circular. Instead, your bank placed an authorisation hold on the transaction, which was reversed immediately after the order was unsuccessful. As explained in our order decline email, the release of an authorisation hold is processed by the issuing bank and can vary depending on their timelines. Throughout your enquiries, our team remained actively engaged by: - explaining how authorisation holds work, - clarifying why no refund would appear on your statement (as no funds had been transferred to Circular), - and even providing the STAN (System Trace Audit Number) to assist your bank in tracing the transaction. We understand that waiting for your bank to release the authorisation can be frustrating. While this part of the process is unfortunately outside of Circular's control, we appreciate your feedback and will continue looking for ways to better explain it to customers. –- Team Circular

Hi Daniel, Thank you for your feedback. We're glad to hear that everything else was okay. We're sorry that the appearance of the phone didn't fully meet your expectations. As your device was collected through our merchant partner, Mister Mobile, all devices are prepared and graded according to the advertised condition before release. That said, we understand that expectations can vary from person to person. If there are specific cosmetic concerns that you believe fall outside the stated condition, please reach out to our support team with photos and we'll be happy to review them with you. Thank you for choosing Circular. -- Team Circular 💙

[Update 03-Jun-2026] We have since followed up with Benedict directly to better understand his feedback. For completeness, we would like to clarify that after Benedict contacted us regarding his declined Swap application, our team reviewed the matter and followed up with him directly on 20 May regarding a processing issue that affected the outcome of certain Swap applications at the time. We also understand that the later approved Swap may have felt like a trial-and-error outcome from his perspective. However, the later iPhone 17 Pro application was submitted separately before our 20 May follow-up was completed, while the earlier matter was still under review. That said, we recognise that communication during the review period could have been clearer, particularly around Swap outcomes and next steps when an application does not proceed. Benedict has since confirmed that he is not seeking any further action regarding the subscription itself. We will treat this as feedback to improve how Swap outcomes are explained moving forward. --------- Hi Benedict, thank you for sharing your feedback. We’re sorry to hear that your Swap experience felt unclear. We would like to clarify that our team did review your case and followed up with you directly on 20 May regarding a processing issue that affected the outcome of certain Swap applications at the time. That said, we recognise that our follow-up may not have fully addressed your original preference for the iPhone 17 Pro Max, especially as a later Swap application for another model was submitted and approved before our follow-up was completed. Swap applications remain subject to the prevailing credit and eligibility assessment at the time of submission, and different applications may result in different outcomes. We’ll be reaching out to you directly to better understand how we can assist from here, while ensuring the matter is reviewed based on the full case timeline. Thank you again for bringing this to our attention. -- Team Circular

Hi Darwish, Thank you for your feedback. We're unable to locate a Circular subscription under the information provided in this review. If this relates to a specific subscription, we'd be happy to review the matter if the account holder contacts us directly. For clarity, Circular's Damage Cover is included at no additional cost with eligible subscriptions. Like many insurance-style reimbursement models, repairs are paid for upfront before eligible claims are reimbursed in accordance with the policy terms. We understand that this approach may not suit everyone's preferences, but it is designed to keep subscriptions affordable while still providing protection against accidental damage. If there is a specific case you'd like us to look into, please reach out to us via email and we'll be happy to assist. -- Team Circular

Hi Nazaranah, Thank you for the 5-star review! 🚚✨ We're glad your delivery arrived quickly and smoothly. Fast delivery is something we work hard on, so it's always great to hear when we've hit the mark. Thanks for choosing Circular, and enjoy your subscription! -- Team Circular 💙

Hi Gaurav, Thank you for the 5 stars! 🌟 "Best Circular" - short, simple, and it made our day 😊 We appreciate your support and look forward to continuing to provide you with the best subscription experience possible. -- Team Circular 💙

Hi Kingqueen, Wow - 5 years! 🎉 Thank you for being part of the Circular journey for so long. Your continued trust and support mean the world to us. We've come a long way over the years, and loyal subscribers like you have been a huge part of that story. Thank you for growing with us, through the upgrades, swaps, and everything in between. Here's to many more years ahead! 💙 -- Team Circular

Hi Shook Yee, Thank you for the 5-star review! 💙 We're glad our team was able to listen, respond to your emails, and ultimately help resolve your concern. Sometimes all it takes is a conversation and a willingness to work through things together. Thank you for giving us the opportunity to assist, and for being part of the Circular community. -- Team Circular

Hi Dolklifie, Thank you for the 5-star review! 😊 We're glad you found the process direct and easy to understand. We believe getting access to great tech shouldn't be complicated, so it's wonderful to hear that the experience was clear and straightforward for you. Thanks for choosing Circular! -- Team Circular 💙