CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
HORRIBLE EXPERIENCE.
I purchased a device on their website. It has been 2 weeks and the device still hasn’t been delivered nor has there been a status update. I reached out to their Whatsapp repeatedly, no reply since 10 days ago. This Whatsapp line is redundant. Reached out via email, but it bounced back and it seems like they have multiple customer service emails?! Then they finally send an email and SMS about delivery, but on the day itself no one contacted me or showed up. Is this company a scam? Over-promising things they actually can’t fulfil?
Reply from CompAsia2026-10-11
Hi SW,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
I bought an iPhone 16; to start with, there were significant delivery delays, it took about 15 days to arrive, and in the end, they had to change the color because the one I wanted didn't pass their quality check. When the package arrived, it was well-packed, but the charger didn't work. I contacted them, and they said there was nothing they could do about it. Fortunately, I had a USB-C charger with me, since the old one used Lightning... Customer service was slow, too.
Reply from CompAsia2026-10-11
Hi Ambre Boidin,
We sincerely apologize for the delay in responding and for the frustration and disappointing experience you’ve had with us. We understand your concerns regarding the delivery delay, color change, charger issue, and the time taken to receive assistance. This is certainly not the experience we want you to have.
Regarding your order, we kindly advise you to contact us via email regarding the device issue so our team can review your concern and provide further assistance.
We truly appreciate you taking the time to share your feedback. Your experience is important to us, and we remain committed to improving our communication and service to provide a better customer experience moving forward.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience and understanding.
Best regards,
CompAsia Support Team
Very disappointing experience buying online.
I ordered a 13" iPad for my grandpa who is in his 90s but still likes to read; I ordered the biggest model since his eyesight is not so good.
It was delivered and turns out to be a 11 inch instead; I contacted CompAsia within 14 hours of the delivery, once I had time to check it. This is within their 2 day limit.
They acknowledged the mistake by email and offered $40 discount as "goodwill" on this $900+ purchase, which I refused, and asked for a refund and instructions on how to return the item.
I contacted them several times by WhatsApp and email and they kept replying that they are waiting for the internal team to reply. At some point they just stopped replying to me. Now I am stuck with a device that I don't need.
I have clear evidence from my receipt that I ordered 13 inch and also the sleeve in which the iPad was delivered mentions the model, 13 inch and the IMEI, which matches the IMEI of the 11 inch device.
CompAsia does not care that they basically gave me a cheaper product and has made no effort to make amends.
Update: 25 days after my last email to them, I also post a Google review about my experience and 2 days later I get another generic reply from their support team. No meaningful action so far, though.
Reply from CompAsia2026-10-06
Hi,
We sincerely apologize for the disappointing experience and the inconvenience caused regarding your order. We understand your concern, especially as the device was purchased for your grandfather and the screen size was an important requirement.
We would like to look into this matter further and ensure that your case is properly reviewed by the relevant team. Kindly share your order number and registered email address with us via [email protected] so that we can locate your order details and assist you accordingly.
We appreciate you bringing this matter to our attention and sincerely apologize for the delay and lack of proper follow-up you experienced.
Best regards,
CompAsia Support Team
Purchased a macbook and to get any info out of them via whatsapp was impossible for days and when it comes to email, seems the person behind is not even interested in helping. I wouldn't rec using them honestly and i tottaky regret it.
Reply from CompAsia2026-10-04
Hi Marco Masetto,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
We will continue to keep you updated via email regarding your concern.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Hi yaya yu,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Dear customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
Purchased their product before so far so good. Will order their order again
Reply from CompAsia2026-10-01
Dear customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
Almost a year using phone bought from CompAsia. So far no issue. Thank you for selling a good device with a good price. I enjoy my experience. Tq
Reply from CompAsia2026-10-01
Dear customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
Good deals last year.. Got cheaper items.. Please bring it back.. Keep it up..
Reply from CompAsia2026-10-01
Dear customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
i bought an iphone 16 in december 2025. i waited a week just to get my phone. the condition was a bit disappointing despite me purchasing it in excellent condition. however, up until today (1/10/2026), the phone is still working well which i am glad about. hopefully i can use this phone for a long time.
Reply from CompAsia2026-10-01
Dear customer,
Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience in such detailed information.
We are sincerely grateful for your kind words and support, and we apologize for the delay in serving you and the condition of your device. We value your feedback and are using it to improve our services and provide an even better experience in the future.
We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
One of greatest second hand marketplace. Can search for various type of gadget and electronics. Recommended.
Reply from CompAsia2026-09-29
Dear Customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
The service good fast respon and i got good quality hp.
Reply from CompAsia2026-09-29
Dear Customer,
We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Regards,
CompAsia Support Team
If you want to purchase specifically for that one item only, then it is the best shot. If you purchase with any one of their promo/event/blindboxes then it is the worst choices because i already bought 1 of them and when it have problem, I even went to their HQ (waited for 30 minutes till any of them greet me but no, I had to take the iniciatives to greet them first.) but they does not give me any solution for that problem and their QC (and customer support & services, with item delivery) is shit. I want to give 1 star, but atleast their product is legit and not fake.
Reply from CompAsia2026-09-29
Dear Customer,
Thank you so much for your thoughtful review. We truly appreciate you taking the time to share your experience in such detailed information.
We are sincerely grateful for your kind words and support, and we apologize for the delay in serving you. We value your feedback and are using it to improve our services and provide an even better experience in the future.
We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
⭐ 0/5
Ordered an iPhone 16 on 28 August. The website did not state that it was out of stock, and I was promised delivery within 3–5 working days.
Instead, I waited almost a month, only to be told there was no stock.
On 25 September, CompAsia cancelled my order. Now I have to wait another 14 working days for my refund.
No phone, wasted time, and now I have to wait for my own money. If there was no stock, why accept the order and promise 3–5 working days?
Very disappointing experience.
Reply from CompAsia2026-09-28
Dear Customer,
We sincerely apologise for your experience and for any inconvenience or disappointment this may have caused. We completely understand your concerns and truly appreciate you taking the time to share your feedback with us.
Please rest assured that your feedback is important to us. We will review this matter with the relevant team and take the necessary steps to improve our service and help prevent similar concerns in the future.
Thank you very much for your patience, understanding, and kind feedback.
Regards,
CompAsia Support Team
Dear Customer,
Thank you so much for your wonderful rating! We truly appreciate your support and are delighted to know that you had a positive experience. Your kind feedback means a lot to us!
Regards,
CompAsia Support Team
please notice the buyer when are you gonna ship your product, if its too long, just give the refund if they ask
thanks for near 2 month or more to wait you deliver the secondhand ipad. it late not about the courier, its from CompAsia .The good things is the ipad in good condition 😁
Reply from CompAsia2026-09-15
Hi Puss Inboots,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
⭐ 1/5 — EXTREMELY DISAPPOINTING EXPERIENCE
I made payment for an iPhone 16 on 23 August 2026, and CompAsia promised that the item would be delivered within 3–7 working days.
I waited until the 7th working day. When the phone still had not arrived, I had to follow up myself. Only then was I informed that the item was actually out of stock and still pending stock allocation.
Now, it has been ALMOST ONE MONTH, and I am still waiting.
The response I keep receiving is:
“Your order is currently in the process of sourcing stock and awaiting stock allocation.”
They also said they had sent another “reminder” to the relevant team to speed up the process.
Almost one month and it is still just a “reminder”?
I honestly want to ask CompAsia: How long am I actually expected to wait? One month? Two months? Until when?
What is even more concerning is this: IF THE STOCK WAS NOT AVAILABLE, WHY WAS THE ORDER STILL OPEN AND WHY WERE CUSTOMERS STILL ALLOWED TO PLACE ORDERS AND MAKE PAYMENT?
Why promise customers 3–7 working days if the stock is not actually available?
I understand that stock issues can happen. But what is unacceptable is that the customer has already paid, the promised delivery period has long passed, and there is still NO CONFIRMED DELIVERY DATE.
Please do not keep giving customers the same “please wait for stock” response every time they follow up. Customers are not placing orders for fun. I still want the phone, which is why I have been patiently waiting instead of immediately requesting a refund.
If CompAsia cannot guarantee stock availability, do not keep accepting orders and payments only to leave customers waiting for weeks with no clear timeline.
I strongly urge CompAsia to take immediate action and expedite the delivery of my order. Almost one month of waiting without any confirmed delivery date is simply unacceptable.
Order No.: OR-414872-RNPM
I hope the management at CompAsia reads this review and understands what customers experience after making payment.
Promised: 3–7 working days.
Reality: Almost one month and still waiting for stock.
That is the real issue.
Reply from CompAsia2026-09-15
Hi Rosmaliana Abdul Jalil,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - OR-414872-RNPM for further checking. We will continue to keep you updated via email regarding your device status.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
i bought the phone during raya haji and everything went smoothly including the phone (ILOVEITSM) especially when the condition is perfect LIKE A BRAND NEW PHONE seriously recommended for those who need a phone but also dont want to pay much
Reply from CompAsia2026-09-14
Hi Rafique Daniel Md Termizi,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Bought a phone and waited over two weeks for delivery. Then, the iPhone, labeled as EXCELLENT CONDITION ISNT WORKING after less than 3 weeks. Screen not responsive.
Reply from CompAsia2026-09-14
Hi Kim Gruia,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - CAMY260800248 for further checking. We will continue to keep you updated via email regarding your device issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Customer service is responsive.
Product is as described, delivery is extremely on time.
Reply from CompAsia2026-09-11
Dear Customer,
We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Regards,
CompAsia Support Team
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