CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
I have bought my IPhone 12 Pro in 2021 and in 2026 I bought my IPhone 15 Pro with them but they upgraded my iPhone 15 pro to Pro Max for free due to out of stock after purchase order done. They provide quality service. I will continue using their service in upcoming years.
Item tiptop quality.
Reply from CompAsia2026-08-13
Hi Raden Emra Rizal,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Hi adzreel redza,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
**Review**
I placed an order **(Order No. CAMY260800227)** on **7 August 2026** because I urgently needed the phone for work. As of today, **12 August 2026**, the order is still showing as **“Processing”**, with no tracking number or clear explanation for the delay.
I contacted CompAsia customer service multiple times and was repeatedly told that the order is still **“Under Processing”** and that any updates would be sent via email. However, I have received **no further update or email** so far.
I even informed them that I am **willing to accept any available colour** if my selected colour is causing the delay, as I urgently need the item for work. Unfortunately, **there has been no response to this request either**.
Very disappointed with the lack of communication and the slow processing. I understand that delays can happen, but customers should at least be given a clear explanation and timely update, especially when the item is urgently needed.
Reply from CompAsia2026-08-13
Dear Ying Fong,
We sincerely apologize for the inconvenience caused and appreciate your patience.
We have sent you a separate email at 7:42 PM yesterday (13/8/2026) regarding the available color options for your replacement device. Kindly check your inbox, including your spam or junk folder, and let us know if you are agreeable to the available color option we offered.
We would appreciate your prompt response so that we can proceed with the shipment of your replacement device as soon as possible.
Thank you for your understanding and cooperation.
Best regards,
CompAsia Support Team
Great experience purchasing from compasia, i buy a unit of ipad 10th gen but already sold out, so they replace it with upgraded ipad air, customer service also good and update from time to time
Reply from CompAsia2026-08-11
Hi Nadzmi Farhan,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Item condition as per advertised. Would need improvement for the shipment status tracking.
Reply from CompAsia2026-08-11
Hi Khuen Yew Leong,
Thank you for your review and support 😊
We’re happy to hear that you’re satisfied with the product and delivery experience. We truly appreciate your feedback and will continue working to improve even further. Hope to serve you again soon!
Warm regards,
CompAsia Support Team
Order #CAP46330
Ordered a Galaxy S24 Ultra (Excellent grade) and the ordering/verification/delivery process was smooth and fairly fast (about 4 days to NCR). However, within days of normal use, the screen developed severe discoloration, flickering lines, and eventually went completely black and unresponsive — this is a hardware-level display defect, not something caused by mishandling or damage. I'm currently going through their 30-day Return and Exchange process to resolve this. Disappointing to encounter this kind of issue so soon after receiving what was supposed to be a quality-checked 'Excellent grade' unit. Right now they are not responding to my emails, which makes them unreliable. Will update this review based on how the resolution process goes. If they don't respond ASAP I might have to escalate this to Department of Trade and Industry.
Reply from CompAsia2026-08-11
Hi John Lorenz Carabeo,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue CAP46330 for further checking. We will continue to keep you updated via email regarding your device issue.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Item not delivered. Cancellation forbidden by their own terms. Buy elsewhere.
Update – August 13, 2026
CompAsia finally refunded today – but only after weeks of chasing, vague replies, cancellation refusal, and escalating to Maybank.
Relieved to have my money back, but this should never have been this difficult. If something goes wrong with your order, expect a long, stressful fight.
Won't be buying from them again.
*********************************************
Money paid in full. Item not delivered. Cancellation forbidden by their own terms. Buy elsewhere.
When I requested a cancellation and refund, I was pointed to their terms and conditions, which state that once an order is accepted, "the order is not cancellable, and the payment made by the customer is not refundable."
So let me summarise:
They take your money upfront.
They fail to deliver within their own promised timeline.
They refuse to cancel or refund because their policy says they don't have to.
That is not a customer-friendly policy — it's a trap designed to protect them at your expense.
Customer service is slow, vague, and unhelpful. I got no resolution, no clear timeline, and no refund.
I have now escalated this to Maybank to dispute the charge. A waste of time and energy that could have been avoided if CompAsia simply honoured their delivery commitment.
My advice: buy from other platforms. Shopee, Lazada, or even direct from brand-authorized sellers offer better consumer protections, clearer cancellation policies, and actual customer support when things go wrong. Don't make the same mistake I did.
Reply from CompAsia2026-08-11
Hi DC YK,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
had the worst experience! placed my order CAMY260700879, ten working days ago.and the status hadnt budged since. contacted the customer service back and forth through their emails and whatsapp- only recieved template written response and still no progress. i even offfered to change the iphone model to an available stock as i am in urgent need of a new phone, but they still press on the fact that the order is still "processing". I will file for KPDN report if the issue persists.
Reply from CompAsia2026-08-10
Dear Customer,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or frustration this matter may have caused. We understand your concern and truly appreciate you taking the time to bring this to our attention.
Please be assured that your concern has been forwarded to our relevant team for further review and assistance. Once we receive an update, we will promptly inform you via email.
We sincerely appreciate your patience, understanding, and cooperation while we work to address your concern.
Regards,
CompAsia Support Team
Received my order after 14 days, despite the advertised 3–5 working days. However, they upgraded my iPhone 14 to a 14 Pro due to stock issues. Arrived with 100% battery health and has been working great after two weeks. Overall, happy with the device.
Reply from CompAsia2026-08-10
Dear Customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We are sincerely grateful for your kind words and support, and we apologize for the delay in fulfilling your order. We value your feedback and are using it to improve our services and provide an even better experience in the future.
We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
I placed an order (CAMY260800021) on 1 August 2026. As of 9 August, the order is still showing as pending, with no tracking number or clear explanation for the delay.
I contacted CompAsia and received the following response:
"Hi, We sincerely apologize for the delay regarding your order CAMY260800021. Your order is currently in the midst of processing. Our usual processing time is 3-5 working days; however, due to the high volume of orders, there has been a slight delay.
We have escalated your order to the relevant team and requested them to check and expedite the process."
The stated 3–5 working-day timeframe has already passed, yet I still have no clear dispatch date or tracking information. Being told that the order has been "escalated" without a concrete update is extremely frustrating.
I have requested a refund because I am no longer comfortable waiting indefinitely for an order that was advertised with a 3–5 working-day timeframe.
If the item was not ready for dispatch, I believe the availability and expected delivery timeframe should have been communicated clearly before accepting payment.
I hope CompAsia can resolve this promptly and provide a transparent explanation.
Reply from CompAsia2026-08-09
Dear Customer,
We sincerely apologize for the inconvenience caused. We have reached out to you via email regarding this matter. Kindly check your email inbox, including your junk or spam folder, for our message.
Thank you for your patience, understanding, and for bringing this matter to our attention. We truly appreciate your feedback.
Regards,
CompAsia Support Team
Hi inamaz,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Buy second time already, the phone conditions was good not scratch. Recommend to but secondhand phone from here.
Reply from CompAsia2026-08-08
Hi 戴勇康,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Have made multiple purchases here in the past 3 years, so far everything is good and customer service is very responsive!
Reply from CompAsia2026-08-08
Hi Joey Sim,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Regards,
CompAsia Support Team
Dear Customer,
Thank you so much for your kind rate! We truly appreciate your support and are glad to hear you had a positive experience. It means a lot!
Regards,
CompAsia Support Team
scam company
do not ever purchase from them. contacted them 2 months ago about early termination fee waiver, continuous delays in replies, resulting in two months needed for late payment. worse of all is, after wasting my time for two months, they refused the waiver for early termination and kept bringing up the clauses in the contract. i decided to meet them halfway and offer a 50% waiver instead out of goodwill in attempt to get a win win situation. HOWEVER, instead of accepting, they continued to insist i must make full repayments to terminate it early. EVEN WHEN THEY CHOSE TO DELAY ME FOR TWO MONTHS, WASTING MY TIME AND EFFORT OF CONSTANTLY NEEDING TO ASK THEM FOR A UPDATE EVERY WEEK, THEY STILL THINK THEY ARE ENTITLED TO DEMAND FOR FULL REPAYMENT, LIKE THEY ARENT IN ANY WRONG AT ALL. the fact that they always use a "i am sorry" template to keep up with the facade to portray that they are sorry, clearly the continuous rejection of fee waivers just shows how sorry they were for wasting the time. they simply show that they dont give a shit, they just wanna squeeze every cent out of you.
DO NOT EVER DEAL WITH THIS COMPANY, THEY ARE DISGUSTING AND REVOLTING.
Reply from CompAsia2026-08-02
Dear Customer,
We sincerely apologize for the inconvenience and frustration this issue may have caused. We understand how important this matter is, and we truly appreciate your patience and understanding while we work to resolve it.
Please be assured that our team is actively investigating the issue and making every effort to resolve it as quickly as possible. We are committed to providing you with an update as soon as we have more information.
Regards,
CompAsia Support Team
Order number #CAP46214 Samsung S25 Ultra
I gave it 4 stars; they need to improve their communication service and their process. The Phone is legit and pristine. I have been using it for 5 days now, and there have been no issues. The only issue is their process. When you purchase it take about 1 to 2 days for them to email you and ask for verification, like providing ID and the last 4 digits of the card used. Which I find weird and inconvenient. After you send the verification, it takes 1 to 2 days to get a response with approval. After two days, you get a response that I was verified, and you wait for another 1 to 2 days for them to ship out your order. After two days, they will send you a tracking number from LBC, and LBC tracking takes days to update the tracking. I would say that the experience was breathtaking and worrying. Their website does not provide much information about your order; for customer service, you'll have to email back and forth. They need to improve their process and customer service. Would I order again? I think this will be the first and last. Would you order? I would say give it a shot. They seem to be legit, and the phone is okay looks brand new, with no scratches.
Reply from CompAsia2026-08-02
Dear Customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way.
We are sincerely grateful for your kind words and support, and we apologize for the inconvenience. We value your feedback and are using it to improve our services and provide an even better experience in the future.
We look forward to continuing to deliver the same level of quality and dedication in everything we do.
Regards,
CompAsia Support Team
I bought an Apple Watch gen 1 (fair condition) with a Shopee coupon and got a good bargain. Item received well packed. All working and I am satisfied. Very recommended seller for preloved Apple product.
Reply from CompAsia2026-08-02
Dear Customer,
We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Regards,
CompAsia Support Team
I bought an iPhone 15 (Fair) from Compasia on 26/12/2025 and I am still using it with no problem. Upon receiving, there is only one noticeable scratch at the camera bezel. I received it only 5 days after purchasing (because I live near KL). Received with battery health of 100% and now it’s 93%. Overall, I’m very satisfied with this device and I might return because I am planning to buy a new iPad.
Reply from CompAsia2026-07-28
Hi shumaikhi hussaini,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Order number: CAMY260700425
I placed my iPhone order on 14 July 2026 because I urgently need it for work 😭. Until now, I still haven't received my phone or even a tracking number.
I've contacted customer service multiple times, but I only receive the same response that they are "expediting" my order. I'm very disappointed with the lack of updates and the delay. I hope CompAsia improves its delivery process and communication with customers 😔
Reply from CompAsia2026-07-23
Hi Mcd Ft,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - CAMY260700425 for further checking. We will continue to keep you updated via email regarding your concern.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
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