Pending order with no updates.
I placed an order (CAMY260800021) on 1 August 2026. As of 9 August, the order is still showing as pending, with no tracking number or clear explanation for the delay. I contacted CompAsia and received the following response: "Hi, We sincerely apologize for the delay regarding your order CAMY260800021. Your order is currently in the midst of processing. Our usual processing time is 3-5 working days; however, due to the high volume of orders, there has been a slight delay. We have escalated your order to the relevant team and requested them to check and expedite the process." The stated 3–5 working-day timeframe has already passed, yet I still have no clear dispatch date or tracking information. Being told that the order has been "escalated" without a concrete update is extremely frustrating. I have requested a refund because I am no longer comfortable waiting indefinitely for an order that was advertised with a 3–5 working-day timeframe. If the item was not ready for dispatch, I believe the availability and expected delivery timeframe should have been communicated clearly before accepting payment. I hope CompAsia can resolve this promptly and provide a transparent explanation.