CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets. Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.If there’s an option to give negative stars, I’d rate -5. Worst experience ever. Device stated as good as new but doesn’t work, customer service slow to respond causing me much frustration and distress. I am never coming back.
I bought a Samsung Note 10+ from them and choose EXCELLENT condition. I received phone with full scratches on screen. Dent at the corner. Think twice before buying. I regret buying from. Please stay away from them. Their ads all are Fake. Dont waste your money buying from them.
If you check previous reviews, they are either five star or one star, with only two exceptions of three and four star. This is exactly what you can expect. You get a cheap product. Either you win or lose. If you get a working decent mobile/tab, then you are happy with the deal. Highly likely that you may not get a working mobile/tab, then you lose all money spend. In my experience their support is pathetic. Fist I purchased a Samsung mobile. This was working. So, I liked the idea and purchased second time. This time it went wrong. They listed the Samsung A7 tab and mentioned that this supports Nano SIM. However, they sent a tab that does not support any SIM card. Now this tab is a waste of money. I cannot use the tab. I feel scammed. Since then, until now I had 75 email exchanges with their support. Some responses are completely irrelevant. Some are out of context. They rarely reply to the point. I felt I am being harassed. You may take risk and buy from them at your own risk. I have been writing them every day for last three weeks, without any luck. If you have endless time, effort, and money you can try this company. I cannot find any number to call them. You are not likely to go to court to get justice for a cell phone or tab. That would be too much to get justice. Only option left for me is possibly "small claim court Singapore". I have proof/evidence of all I have mentioned here. I can provide screen shot, email to support my point. However, it is too much to go to a court just to get back my money. If you can go this this extent in case, you feel you are scammed/cheated then you can take the risk.
About 2 months ago, I decided to make an eco-friendly choice and ordered a refurbished black iPhone XS Max with 512GB of storage from CompAsia, hoping to save some money while helping the environment. However, my experience with them has been both frustrating and disappointing. The problems started right away. My phone had charging issues from the moment I received it. After sending it back and waiting for another agonizing 2 weeks, I was shocked to find that the phone was in an even worse condition. The battery needed servicing, and to make matters worse, I couldn't use the Grab app on the phone because it was detected as jailbroken. I reached out to CompAsia, hoping for a reasonable resolution. However, instead of offering a full refund, they insisted on sending a replacement. When the replacement phone finally arrived, it wasn't the same black iPhone XS Max I had originally ordered; it was a gold one. This whole thing is seriously a joke! So I left a negative review about their service on Google, and soon after, someone from CompAsia called me after reading my negative review. He gave me the option to return the phone and get a full refund, which I did. Now here's the thing: I've been waiting for my refund patiently and have only contacted them 2-3 times, but they have not replied to me. Even their customer service on WhatsApp takes such a long time to reply. They are really testing my patience by not responding to my refund requests. Dealing with CompAsia has been incredibly irritating and disappointing. Despite being a repeat customer who has purchased many phones and laptops from them, this has been by far the worst purchase experience. I strongly advise against supporting this company, as their products and customer service have left me thoroughly dissatisfied, and I have no intention of returning as a customer.
I have done trade in for iPhone 12 ProMax and IPhone 13 ProMax with CompAsia at Sunway Pyramid on 30/09/2023. The person promises the payment will be made by Monday which is 3/10/2023. But on Monday, they say something goes wrong with their finance department, say latest by 4/10/2023 afternoon will receive the payment, i waited until 7PM, I am yet to receive the payment and did a phone call to the shop. In the call, they finding themselves excuses again saying too much pending payment need to be done, by 7PM 5/10/2023 will be getting the payment. What a terrible service is this, keep delaying the payment, yet the trade in price is so low. Guys, think twice before you do trade in with CompAsia.
I have purchased 2 devices from them. 1 in 2016 and another just 2 days ago. I’m not the person who normally gives reviews but I have to say this company deserves it. My 2016 purchase was excellent. My recent purchase was 2 days ago and I have already received it today. Delivery was excellent. The recent device was a iPhone XS and I purchased it in Good condition. Was expecting scratches and everything but when I opened it to say it’s literally a as new device, no scratches at all, battery health was a 100%. Im a technician myself and after reviewing the device there were no issues at all. Best purchase ever. Kuddos to CompAsia and keep it up!!!
Purchase an iPhone 13 Pro from them, so called going throughly with QC and dtuff which I believe is totally bluff. Less than 1 month using the phone( screen will blank automatically only have sound) , send back for checking (luckily I do purchase warranty) manage to get my phone back yesterday but the condition is worst than before I send back for checking and change lcd screen( this is what the Cs told me) . I can't even set up my phone as the screen keep go blank what kind of disappointment. Never ever purchase from them. FYI, their customer service is totally useless, you can't even call them and you only can get respond by email which is really really slow.
AVOID! I needed a phone quickly and cheaply, I'm still waiting after 2 weeks. You want to save time and money, you end up losing both. Don't make the same mistake, don't give them your money. 1) I placed the order at 9.30am on a Wednesday and paid $13 for same day delivery. It arrived the following day at 7pm. Don't pay extra for quick delivery. They just make money off you. 2) The phone arrived as on the picture. Broken screen and unusable. Expect to be CompAsia's QC team. 3) They arrange a pick up and give the wrong address to the poor lalamove driver.- he shows me the details on his system! Then they blame him for messing it up. Don't be their partner. They make you look bad. 4) The customer service never offered a refund. They refused to refund the same day delivery charge too. They don't care about customers getting a good service and coming back, just covering their backs on one-off purchases.
I've Read so many bad reviews after I just ordered and was so very worried. But when the galaxy s22 ultra that I bought from Compasia arrived, its in excellent condition. No scratches or dents and all working fine. My husband loved it as I gave it to him as a gift.
Hi Im so mu h disappointed with the item., I just recieved the phone that i purchased from you.,3 days ago when upon opening screen is not working at all..,and this is supposed for my child to send today,and indint have time to wait coz i will be flying today. I wasn't thinking of buying warranty because hoping that the item you send is working at all!!! as you adverstise all the gadget that your selling is working 100% but ist all lie., Update: Same goes here .,upon receiving the item wasn’t working at all., screen js totally black.,customer service ask me to schedule to pick up the item for checking.I ask to pick up on 1 Aug but no one came,.no message at all from the CS!! Until i message them the next day ,So i requested for the next week which is today!! UNTILL NOW no one came!! then i message again the CS again Name FARHAN and “ask me if WHAT IS MY ORDER NUMBER and WEREN’T WE HAVE COLLECTED ON 1st of AUG!!!! Oh C’mon my order number is in the subject itself in our conversation!! And off course i wont be asking again if the item was collected last 1st Aug!!!!!
On July 21st, I ordered a Samsung S9 Plus ( Purple). And it arrived at the Ninja Van warehouse on July 24th. Firstly, I saw the status that it would arrive at my home within the 25th or 27th of July. After that, the status changed to on hold, and I tried to contact Ninja Van and Comp Asia. They said they are investigating this issue and will update me by July 31. But I saw the status change to cancelled. I contacted Ninja Van, and they said they have already started the refund process with Comp Asia. I tried to send an email and contact Comp Asis via WhatsApp. Sadly, there is no response. I don't know how to get my money back. They only know how to take the money from the buyer. They don't know how to answer or how to handle the issue. The one saddest thing is that I already purchased the mobile case and cover for that phone. It's not an expensive phone but I need it to use as a secondary phone urgently.
Fraudulent Company If you're lucky, you're good but I've recently bought a Galaxy Note 20 Ultra and the back cover peeled off in less than 1-month leading to rainwater damages to the device. Received an email from CompAsia that they'll not be responsible for such damages although this device should splash-proof and even water-proof! Wasted RM 1800 in less than 1-month and they refused to reply my subsequent emails and left me in the dark. Hence, I would consider this a scam! Never buying from this company again.
Ordered the lowest-tier grade phone but the QC found some issues before shipping. Immediately informed me, and had a free big upgrade! Extremely good customer service - very responsive. A go-to shop if you need a used working phone. Phone Purchased: iPhone 11 Pro
Hi there, We are very glad to hear that. If you need further assistance, please do contact us again at [email protected] We do appreciate your business and will be waiting for your return! Thank you! Best regards, Compasia Support Team
Received my phone today s22 ultra and the led screen got problem. The top light and side light is blur Contacted the customer service but their reply is so long So hard to contact them And their WhatsApp’s is totally useless no one is replying. I have been sending email to their support too but totally no care about this. Bad experiences with this Please purchase with care. Please check the phone you purchased carefully . This will be my last time buying in this shop and will never recommend any friends or family in future. Very bad platform After verification compasia customer service told me that they need to take buy the phone and do a check and can only send back to me after more than 7 days . Dam bad service and their manpower is low.
I would give them 0 stars if I could. Buy from COMPASIA if you hate your money and have lots of time to deal with their support. - Buy from COMPASIA, received defective unit out of the box. - No replacement, only repair. - Repair finish, but sent me different unit (256GB vs 128GB)? - 1 month later, no replacement because no stock and no refund. - Finally got replacement but not in purchased color, and it's JAPAN unit. So yeah, if you feel that you wanna try your luck and have lots of time to spare, please go ahead and buy from COMPASIA. Otherwise, I'd advise you to stay far far away with a 1000-foot pole if I were you.
their instacash app evaluate my device value for $100 then when their rider came to inspect they only offer $50 , I accepted the offer because I have no choice. Later I saw they resell the same model device for 200$. con business. They are calling themselves a waste solution company by recycling for a greener world, but they are actually making tons of profit from it.
The idea of the site is splendid. They stipulate that they sell the original second-hand phones, but I contacted Compasia asking if they test and guarantee that all components of the phones are original or not, but they refused clearly answer this. I hope the company take transparency seriously.
A very good company which sell you pretty decent second hand phone. I would like to buy again from this site if you're looking for a trustworthy reseller
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