CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Written by the business, not verified by us.
Is CompAsia legit?
CompAsia (shop.compasia.com) has a 3.0 out of 5 rating on OK.one, based on 438 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 91% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the purchased devices arrive in pristine condition, functioning smoothly and looking just like brand new products. Many people deeply appreciate the prompt delivery times and the overall seamless purchasing experience when acquiring second-hand gadgets.
Some reviewers were not happy with delayed order processing, long waiting times, and a recurring lack of communication from customer support. A few other people also felt that receiving delayed status updates, wrong items, or unexpected product issues caused significant frustration during their purchase. Customers occasionally noted that getting solutions for these specific problems took longer than expected.
Auto-generated from all reviews of this business. For reference only.
Thinking about a refurbish phone for your company ?
My advise is to steer away from compasia.
Been contacting them for quotation.
They request us to go through online purchase like individual purchase. Doesn't give a sh&t about customers. Throw me an email contact shwubing.yap @ compasia.com .
I've sent email to that one and that email recipient doesn't even reply you or give any f. what's going on.
Replies back to CS, the cs quickly close ticket and dismiss that they had forwarded the case to the recipient .
Seriously, if you guys aren't interesting in doing business, don't open a shop and broadly advertise your company.
You guys are one of the worse retails i've ever seen.
Oh ya, better cut off your phone and customer service.
They literally do not serve any purpose.
It's more economical and save cost.
Reply from CompAsia2024-10-16
Hi Willie,
We are truly sorry for your experience. Kindly drop an email to [email protected] and we will escalate your case. Thank you!
Not a good experience with them. It’s sad cause all the previous times I’ve had were great no problems with the phone, correct colour and everything. This time around was different. I ordered a iPhone 13 256GB in STARLIGHT and I have the confirmation email saying so as well. Once the phone arrived to my surprise I get a PINK colour iPhone instead. Immediately emailed them and asked if I can change the colour back to its initial colour that I was supposed to get. They said they would and that a driver would be sent to pick up the device to get it replaced. I booked the driver for today which ended up the driver never showed or called or texted me. Very disappointed with their service this time around. Used to love purchasing from you guys before hand but this is just not acceptable.
PS: the parcel that it was delivered in was opened as well. Very sketch
Reply from CompAsia2024-09-30
Hi Zack Ib , we are truly sorry for your experience. May we have your Order Number for us to check please? Thank you
I, too, can only report negatively about the supposed Asian market leader for refurbished smartphones.
I urgently need a new smartphone and as I'm currently spending every baht on renovating my house, I didn't want to spend so much money - but I still wanted to get a good smartphone.
On Thursday, 01.08.2024, I ordered a Samsung Galaxy S23+ on the website of CompAsia (Thailand), and of course, paid immediately.
Due to the "next day delivery" advertisement, I was of course already looking forward to holding my new smartphone in my hand on Friday.
But on Friday, there was still no tracking number and no shipping status. I contacted CompAsia via Line Messenger. After a few hours, I got an answer. The smartphone would be sent by DHL today. As I said, the homepage says: "Next day delivery with Kerry".
I was told that they always switch between Kerry and DHL, today it was DHL's turn.
I finally received the smartphone on Saturday. However, when setting it up via SmartSwitch, I was told that I would be sending data to an S23 FE. Since the S23 and the FE look identical on the outside, I canceled the setup and went to the settings of the new smartphone - and indeed, it says Samsung Galaxy S23 FE.
I then communicated again via Line Messenger.
I was told that I had ordered the S23 FE. Corresponding screenshots were sent to me via Messenger. However, my account on the website says S23+ and the confirmation email for my order also says S23+.
I was then informed that there were probably technical problems in the English version of the store. Honestly? Not my problem. I informed them accordingly.
I was asked if I wanted to keep the S23 FE or if I wanted a refund of the purchase price. I said I wanted the S23+, which I had also ordered.
The S23+ was no longer in stock and would no longer be coming.
I then asked if the iPhone 13 was available. This was confirmed to me.
However, there was a difference of 1,090 THB (approx. 28 euros) between the S23 FE and the iPhone 13. I had hoped for goodwill because of the problems - but was disappointed accordingly. The S23 FE is to be picked up by courier on Monday, then I should also pay the difference and as soon as the S23 FE has arrived back at CompAsia, the iPhone would be sent.
I rejected this as I don't want to wait another week to receive my smartphone.
So I told them to pick up the S23 FE and refund my money. This was confirmed, but with the note that the refund of the purchase price takes a week and I should send copies of my account and passport.
Of course, no such information was requested when I paid for my order.
Today, on Sunday, I decided to keep the S23 FE - as I don't want to wait at least 1 week for either a new smartphone or my money.
But it was definitely my last purchase from CompAsia. The many negative experiences here show that there is something wrong with this company.
Of course, there are copies and screenshots of the purchase and the chat history to prove my experience.
Reply from CompAsia2024-09-06
Hi Torsten, we sincerely apologize for your experience. Could you please provide your Order Number or Reference ID so we can assist you further?
Customer service was good, BUT when I first bought my phone, the battery health was 97%. I had to send it for repair because the battery health dropped. They said they were going to repair it but instead they replaced my phone! They lied to me, and the new one has worse battery health (87%) and how do I know? Because this phone doesn't have my previous screen protector. I'm disappointed, especially since I bought a warranty and a high-quality excellent phone. It feels like a waste of money.
Reply from CompAsia2024-08-05
Hi Fatihah Nur,
Thank you for sharing your experience with us. We apologize for any inconvenience caused and appreciate your feedback.
Firstly, we would like to assure you that all our devices are guaranteed to have a battery health ranging from 80% to 100%, ensuring they are in good condition.
Our goal is to provide the best service possible, and we apologize if there was any miscommunication regarding the repair and replacement process. It is our standard procedure to replace a device if the repair cost is beyond economical repair.
Your satisfaction is important to us, and we are committed to ensuring you have a positive experience with our products and services.
Thank you for your understanding and patience.
okay beli iphone 14 dengan installment 12 bulan tapi bila sampai ada telco lock. Dorang suruh hantar balik and nanti akan check apa yang patut. then!! almost 1 week until today 19/12/2024 baru terkial-kial nak respond. Itu pun lepas saya cakap nak claim guna tribunal pengguna and report pada KPDNKK GUYS. Overall experience just worst and irritating bayangkan dorang hold 1 week and after said i nak report tiba2 boleh send replacement, itu pun warna lain and not in condition that satisfied the price. see below for conclusion
1. CS agak slow tapi dorang try to help jangan salahkan staf tapi salahkan company. Dah expend serata asia tapi taknak invest kat CS
2. feels like kena scam sebab beli telco lock. WTH just bad experince because I buy the excellent condition with warranty.
3. they try their best untuk you all not asking for refund, but just be firm big company kot they should have the cash reserve to pay back.
4. If ada dispute, kejar sampai dapat sebab mmg payah juga CS nak balas maybe sebab limited facilities. I suggest reach them using email better dari guna WS.
Reply from CompAsia2024-08-05
Hi Dannytrade, we are truly sorry for your experience. May we have your Order Number for us to check please?
Bought a Galaxy Watch 6 from them, just 3 months in, the screen disattached and I cant even unlock the watch. Not to mention the battery capacity just plummeted after the screen detached. Haih waste of money.
Reply from CompAsia2024-08-05
Hi there, we are truly sorry for your experience. May we have your Order Number for us to check please?
Very good service and excellent quality used phone
Reply from CompAsia2024-08-05
Hi Kelvin Mah , Thank you for your kind words! We're thrilled to hear that you are pleased with our service and the quality of your used phone. Your satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Refurbished phone, like new at bargain price. Despite it claimed cosmetic is fair, but the phone looks new. They provide extra 6 months warranty if you bought 6 months warranty.
Reply from CompAsia2024-08-05
Hi Elvis Mun , Thank you for your wonderful review! We're delighted to hear that you're happy with your refurbished phone and found it to be in excellent condition, even better than expected.
We strive to provide great value and high-quality products, so it's fantastic to know that you appreciate our efforts. We're also glad you took advantage of our warranty extension offer.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help and look forward to serving you again!
Extremely poor company looking to scam people. Do not buy from them.
Asked for photos of credit cards and photos of IC card via whatsapp! Sooo suspicious.
Ordered item and paid extra for express delivery yet 2 days later and have not received the item. Was told it was out for delivery on day 2 yet 10pm and still no sign. Of course customer service in unreachable...
Reply from CompAsia2024-06-14
Hi there, we are truly sorry for your experience. May we have your Order Number for us to check please?
My experience buying it for the first time and maybe the last time. Received my oppo n3 flip after 4days by poslaju but not that laju. The phone, not turn off (i wonder why), slightly like new, no scratch.
Day 2 of using it i reset it back cuz i need to transfer my whatsapp chat from iphone and there the truth coming out "THIS IS CONTRACT PHONE.IF THE NUMBERS IS IN ARREARS, THE PHONE WILL BE LOCKED" i got a telco lock phone. So i contact the customer service and they setup me to return it back the device so they can fix it
And its been 7 days my phone no update, not fix. They keep repeating "in the midst of repairing.. warranty take time 14days". Today i asked it again they still give me the same answer. But when im totally mad they said need to QC first to detect the issue and they WILL PROCEED if any issue occur. So for the last 7 days they didnt fix my phone at all. The thing is lock phone doesnt need 14days to fix it. Just need a few hours.
so pls compasia pls check your device properly when u received people selling it to you. If u really want to sell used device pls provide the best lahh jangan main jual je. AND PLS UPDATE AND BE HONEST TO YOUR CUSTOMER. jangan pusing pusing tipu customer. I just need my device reset and sent it back to me.
Reply from CompAsia2024-06-14
Hi there, we are truly sorry for your experience. May we have your Order Number for us to check please?
Bought Samsung Galaxy Watch Active 2 With Excelent Condition..No scratch on body and nice screen and strap.After using bout 3 weeks then im travelling to turkey..Suddenly the watch start regularly on and off...until battery was empty...when charge and switch on still blinking like regularly on and off...Now email but no respond from customer service...Dont buy here..Surely Item only look nice from outside but the worst and bad item inside...They only want to sell product plus stupid warranty...
Reply from CompAsia2024-05-21
Hi there, we are truly sorry for your experience. May we have your Order Number for us to check please?
I always wanted to have an Apple Watch…My Dreams came Through!
I always wanted to have an Apple Watch n an iPhone.
I was very fortunate to got from you with my limited budgets.
Now I am so happy because CompAsia made my dreams possible,
Many thanks n Best regards!
Reply from CompAsia2025-08-27
Hi there,
We are glad to hear that. Please do contact us again if you need any further assistance.
If you do wish to purchase with us again, please do head to our website to make your next buy!
Thank you!
A rather unsatisfactory experience
I did not know that the battery is only warranted at better than 80%, even when choosing their best quality options. You can find this info in their FAQs...., but who reads those?
An 80% battery is as pretty useless for me?! I guess if you want a slightly cheaper phone with a rubbish battery they are a good option for you.
Bought samsung galaxy note 20 ultra, dont realise that camera having problem with the focusing objects, not really care much because I only use this phone for businesses. Tried to reach customer support, but they doesn't help much. Should improve more on customer service. #cam34564
Reply from CompAsia2024-05-08
Hi, we're really sorry to hear this. May we have your order number for us to look into this please?
I have bought 2 items from Compasia, First I bought an Ipad Air 2. Postage, price and condition are very satisfactory. The second one I bought is an iPhone X, the condition is also good, only the delivery is a little late, but still satisfactory. The iPhone X also had a scratched screen problem within 3 weeks of purchase. I have contacted the customer service and they asked to send it again. The phone was successfully repaired & returned to me
Bought a recon iphone with compasia and it looks brand new and no issues at all. Quick delivery. Price is affordable and what they wrote to describe the product is the same as the real thing, thumbs up for me👍👍
Reply from CompAsia2025-08-27
Hi there,
Thank you for your kind words. You are always welcome to come to us for your next purchase.
We would appreciate it if you can help to spread the word to your friends and family as well!
Thank you!
Best regards,
Compasia Support Team
I bought 2 devices from CompAsia..Samsung Galaxy A52 5G and Samsung Galaxy A24. Both phones are superb. Highly recommended to purchase from CompAsia.
Reply from CompAsia2025-08-27
Hi there,
Thank you for your kind words. You are always welcome to come to us for your next purchase.
We would appreciate it if you can help to spread the word to your friends and family as well!
Thank you!
Best regards,
Compasia Support Team
PURCHASE A DEVICE TO SEND FOR REPAIR RIGHT AFTER RECEIVING IT. BASIC CHARGING FUNCTION IS NOT WORKING. NOT RECOMMENDED TO PURCHASE FROM THIS STORE. NOT TRUSTWORTHY BUSINESS. DECEITHFUL AND LOUSY AFTER SALES SERVICE.
BASIC ISSUE WHICH THEY COULD HAVE CHECK BEFORE SELLING THE PHONE BUT NOT DONE AND ALL HASSLE GOES TO CONSUMER..BAD..BAD..BAD..EXPERIENCE DEALING WITH COMPASIA
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