Good attentive action by staff
Good attentive action by staff Debora of Cinch. Followed up despite not being chased Good proactive interest to solve a problem if indeed there was one!
About Cinch Asia
Data updated- Website
- cinch.sg
- Category
- Electronics & Technology
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 53 reviews
- Replies to negative
- 0% (0/21)
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About this business
With Cinch, you get the freedom to choose from over hundreds of products at affordable monthly rental rates to rent your favorite devices with easy low-cost monthly subscriptions.We provide insurance of up to 90% coverage for any damages so you can use the device as if it were yours.If you like your product, extend the rental period or buy it at any time. If you prefer to return it or upgrade to the latest model we will manage that process for you too.
Written by the business, not verified by us.Is Cinch Asia legit?
Cinch Asia (cinch.sg) has a 4.0 out of 5 rating on OK.one, based on 97 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 53 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Great very fast
They are very quick to respond to my…
They are very quick to respond to my emails and manage to get the help i needed within minutes
Excellent Customer Service
I had an initial faulty device but Cinch was very fast in solving the issue. Interacted with Customer agents Erik and Bee who were patient and understanding. Even was able to meet the urgency of giving me a replacement device. Thank you Cinch. Though I understand customers cannot expect too much, but Cinch proved me wrong. Planning to be a long time Cinch customer and supporter.
Staff name amara is understanding and…
Staff name amara is understanding and fast reply email..just a suggestion if can after the rental can give 50% discount of their hp
Having a great service from amara,cinch…
Having a great service from amara,cinch is a good and reliable rental company that provide Hassle for a person which they intend not to have any contract on telco and yet still can try out new gadget
Very responsive and reliable
Very responsive and reliable. The only thing that need to wait for the phone it's take 4 to 6 weeks. If you need phone urgently, I don't recommend you to take from cinch. If you guys can wait then shouldn't be a problem. But overall they are helpful and responsive.
Customer Support team is good 👍
Rented iPhone 17 for almost a year and…
Rented iPhone 17 for almost a year and decided to buy out. I paid for more than what is in retail. $71 for 11 months + $1,100? Makes no sense. Also, device manager is not fully removed from your phone AFTER purchasing. So your phone serial is in their device manager database. Which means should they lock you out of the system if there’s a closure or asset transfer to another company…your device is a useless brick. Emailed their support to help remove my device serial from their database and their response is “restart phone, and email the company and database manager to remove your serial from their database” what nonsense is that? I’m literally emailing you right now to fix it.
support promptly respond
Do not use their subscriptions if a…
Do not use their subscriptions if a purchase is needed, as you will pay way more than retail prices. The “bonus” stated on the subscription (for offset of monthly payments) is an additional top up just to purchase the phone, do not treat it as an actual bonus or discount.all they do is reply to reviews acting like they care, but when customer service is questioned for their “dynamic calculations” they give the same scripted answer with no clear explanation on how the numbers were produced. Beware of their subscriptions and false claims of “bonus”.
Very bad experience
1. Late delivery for phone it took a month and still they cut the bills even though i havent receive the phone yet. 2. I've been using the phone for quite some time (iphone 17 pro max) but wanted to buy over the phone and was told to pay $2642 way above the original price of the phone itself. When i ask for break down on how much ive been paying for the past 7 months and how they calculate the buyover the customer service said they dont disclose this type of request.. felt kinda scammed… 3. I just found out that buyover the phone includes different requirements when it comes to pricing. The original retail value of the device * The length of your subscription * The subscription payments you have already made * The device's current market value * The device's condition and status at the time of purchase 4. I highly dont recommend taking any plans from here. Im waiting to return my phone because im not willing to pay an extra $250 for early cancellation. But most probably they will come out with more nonsense on how the phone has whatever damage blah3 to get more money out of customers lol. Kinda prepared for those bullshits
⭐ 1 Star for collection team
⭐ 1 Star Absolutely ridiculous experience. I paid $250 cancellation fee already. The courier collected the phone at a later date, and the collections team then said I had to pay an additional $67 subscription fee for that month. I contacted customer service and was assured that the $67 would be waived because the delay was due to their error. Despite this, the collections team continued spamming me with WhatsApp messages and calls, even threatening to send the matter to a debt collection agency over $67. I’ve already paid $250 for cancellation, and now I’m being harassed over $67 that customer service said would be waived due to their own mistake. Extremely poor communication from collections team.Totally unacceptable.
Cayelah cakap aku
Cayelah cakap aku. Tak selamat pakai phone dari sini
Best customer service
Customer service
Customer service was prompt to address issue and provide a solution.
Can be better!
While the process of renting the phone and delivery of the phone is efficient, what I don't like is the constant need of logging into the website (no mobile app) to check and there should be an option for us to to pay our monthly payment earlier to avoid the worst thing from happening. Even after the payment is done, there is no email notification to verify and I have to check it myself on the website to ensure there is no problem. If the company can issue a reminder of the payment, surely they can send out another email once the payment is successfully made. Lastly, I left a comment on the company's facebook page and I was shocked that it was deleted. Overall, I give this company a rating of 3.
I don't have to wait so long to expect…
I don't have to wait so long to expect a reply from the team. The explained easily and the process to cancel my subscription is quite fast.
Horrible company
Horrible company, if I can give zero start I will do it. There is absolutely no one there to help , response is slow. Reply email was not even a proper response. Number to contact a human cannot be reach. I wonder if there is anyone working. Keep on showing message to make payment for every 30 sec or lesser on the phone. And online payment not working. Ppl working in the company has a serious attitude problem
I received excellent customer service…
I received excellent customer service from Erik.He was friendly, professional,and very helpful throughout the entire process.He made everything smooth and easy .Thank you Erik for your outstanding service.
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