On July 21st
On July 21st, I ordered a Samsung S9 Plus ( Purple). And it arrived at the Ninja Van warehouse on July 24th. Firstly, I saw the status that it would arrive at my home within the 25th or 27th of July. After that, the status changed to on hold, and I tried to contact Ninja Van and Comp Asia. They said they are investigating this issue and will update me by July 31. But I saw the status change to cancelled. I contacted Ninja Van, and they said they have already started the refund process with Comp Asia. I tried to send an email and contact Comp Asis via WhatsApp. Sadly, there is no response. I don't know how to get my money back. They only know how to take the money from the buyer. They don't know how to answer or how to handle the issue. The one saddest thing is that I already purchased the mobile case and cover for that phone. It's not an expensive phone but I need it to use as a secondary phone urgently.