Received a unit with a serious display defect
Order #CAP46330 Ordered a Galaxy S24 Ultra (Excellent grade) and the ordering/verification/delivery process was smooth and fairly fast (about 4 days to NCR). However, within days of normal use, the screen developed severe discoloration, flickering lines, and eventually went completely black and unresponsive — this is a hardware-level display defect, not something caused by mishandling or damage. I'm currently going through their 30-day Return and Exchange process to resolve this. Disappointing to encounter this kind of issue so soon after receiving what was supposed to be a quality-checked 'Excellent grade' unit. Right now they are not responding to my emails, which makes them unreliable. Will update this review based on how the resolution process goes. If they don't respond ASAP I might have to escalate this to Department of Trade and Industry.