We’re on a mission to enable a future where physical products’ useful lives are maximised by efficiently cycling them between loving users and careful refurbishment - until they are ready to be recycled.
Written by the business, not verified by us.Circular (nowcircular.com) has a 4.1 out of 5 rating on OK.one, based on 318 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 107 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple website and straightforward subscription process, making it very easy to switch devices without any major hiccups over the years. People frequently praise the fast and reliable delivery service, noting that packages arrive promptly in safe packaging and well within the expected timeframe. However, some customers also noted minor issues with used devices or unexpected subscription conditions and contract terms. A few reviewers experienced challenges regarding product condition, such as scratches or battery wear, while others faced unexpected repair costs. Despite these occasional hurdles with specific items, the overall journey remains convenient for most users.
Auto-generated from all reviews of this business. For reference only.It’s super easy to subscribe and the prompt delivery time is excellent.
Hi Fiqeen, Thank you for the 5 stars! 🌟 We’re so glad you found the subscription process easy and the delivery prompt - that’s exactly the experience we aim to deliver every time. Appreciate you choosing Circular! -– Team Circular
Received my item less than a week in nice safe packaging. It’s not my first time using circular but how I wish I can get one more item. Not sure whether is there any limit per person? It’s really a reliable & excellent service 😊
Hi Bak Hiang, Thank you for your continued support - it means a lot that you’ve chosen Circular more than once! 😊 We’re glad your item arrived quickly and safely packaged. As for getting another subscription - eligibility depends on your available Spending Power, which is assessed at checkout. There isn’t a fixed “per person” limit, but approvals are based on your profile at the time of order. Feel free to give it a try, and if you need help checking your eligibility, our team will be happy to assist. Appreciate the kind words and trust in us! 💙 -- Team Circular
I’m truly happy with my decision to subscribe to a new phone with Circular. A convenient and sustainable choice!
Hi Salbiah, Thank you for the lovely review! 💚 We’re so happy to hear you’re enjoying your decision to subscribe - convenient and sustainable is exactly what we aim for. Appreciate you being part of the Circular community! –- Team Circular
Changed billing date been charged additional amount of 69.6 this is ridiculous. And didn’t mention got additional charge.
Hi Kenneth, Thanks for your feedback, and we're sorry for any confusion caused. We’ve checked your account and confirmed that the charge of $69.60 was a prorated adjustment following your use of the “Change Billing Date” feature. As shown in the platform interface and our FAQ (https://learn.nowcircular.com/en-us/articles/can-i-change-my-monthly-billing-date-EX23JFNTJr?region=SG), selecting a new billing date will result in a one-time charge made up of: • Your regular subscription amount, plus • A proportional charge to cover the unpaid days between your old and new billing dates. This information is clearly displayed before you confirm the change. We understand how such charges may be unexpected if missed during the update process, and we’re happy to walk you through your invoice breakdown if needed. You can reach us directly at [email protected]. – Team Circular
Very worst service , return device April 2025 good condition, now Jan 26 sent invoice $20+ repair cost , totally unacceptable 2year pay rent again pay repair cost pls don’t take
Hi V Karthick, Thank you for sharing your experience. We’d like to clarify a few points for context. When a device is returned, the inspection carried out at the point of collection is a preliminary check only. As outlined in the return acknowledgement provided and signed at the time of return, the final determination of the device’s condition is based on comprehensive quality checks performed by our authorised refurbishment partner. In this case, damage was identified and confirmed during refurbishment quality checks. The repair charge was raised based on these confirmed findings, rather than the length of time since the device was returned. We understand concerns around transparency. Where requested, we are able to share the technician’s refurbishment report to support the assessment. Our support team has been in touch directly to provide clarification and assist further. We remain committed to fair, process-driven assessments for all returns. -- Team Circular
Smooth application via SingPass. Trustworthy.
Hi Sarah, Thank you for your kind words! We’re so glad the application via SingPass made everything seamless - and even more grateful for the trust you’ve placed in us. 😊 -– Team Circular
The package came in a very good condition and there is no damages to the phone at all. Also it delivers quite fast and im really thank you for this.
Hi Mazlinda, We’re so glad to hear your phone arrived in perfect condition and reached you quickly! 📦✨ Thank you for your kind words - we truly appreciate you being part of the Circular journey. -- Team Circular
Fast delivery, 5 days earlier.
Hi Vincent, We love hearing this - 5 days early is a win! 🚚💨 Thanks for choosing Circular, and we hope you’re loving the new subscription device already. -– Team Circular
Hi Imbran, Thanks so much for your 5-star review! We're glad to hear the service met your expectations. We're always here to make things simple, fast, and hassle-free. 😊 -– Team Circular
It’s hard to contact number like customer service only go by via email when it’s urgent only email need to wait for few weeks to reply.
Hi Natalie, Thank you for your review, and we're sorry to hear about your experience. For transparency, your order was placed on 10 January 2026 at 8:48 AM, and the first email we received from your registered email address was on 12 January 2026 3:14 PM. There were no earlier messages in our system. While there was a brief technical issue in our CRM platform that delayed visibility of your emails, our team has since resolved it - and we're now in active contact with you via email to address your concerns. That being said, we aim to respond to all emails within 1–3 business days, and we appreciate your patience as we work to resolve this for you. -- Team Circular
Hi Sharfudin, Thanks for the 5 stars and the vote of confidence! We’re glad to hear everything’s working great on your end - enjoy the subscription device , and we’re always here if you need anything. -- Team Circular
It was fast reliable and most of all prompt throughout the entire email and chat with agent. Unlike Cinch i would highly recommend Circular. Easier subscription as well. Good job.
Hi Kat, Thank you so much for the kind words! 💙 We’re thrilled to hear your experience with our team was smooth, reliable, and prompt from start to finish - that’s exactly what we aim for. Appreciate the shoutout and comparison - we’re always working hard to make subscriptions easier, faster, and more customer-first. So glad we delivered that for you! –- Team Circular
Hi Esther, Thank you for the lovely review! We’re happy to hear that your experience with Circular has been very good and useful. Appreciate the support! -- Team Circular
Smoothness is super.
Hi Smriti, Thank you for the kind words! We’re so glad you found the rental experience smooth and worthwhile - that’s exactly what we aim for. Renting should feel better than buying, and we’re thrilled it worked out for you! -- Team Circular
Hi Yong Hui, Thanks for the 5-star review! We’re glad you found the experience convenient - that’s exactly what we aim for. 😊 -- Team Circular
The processes involved from selecting, checking out and collection went really smoothly. Instructions given by the services were clear and online payment was hassle free with no hidden charges!
Hi Jimmy, Thank you for the glowing 5-star review! We’re so glad you found the process smooth, clear, and transparent - exactly how we hope every Circular experience feels. Appreciate you taking the time to share this! -– Team Circular
Hassle free and very direct. Only a few days of waiting after confirming order and making the 1st payment.
Hi Freddie, Thanks for the great review! We’re happy to hear everything was smooth and straightforward - from order to delivery. That’s exactly what we aim for. Appreciate you being part of the Circular community! -– Team Circular
Love it awesome
Hi Noorliah, Short and sweet - just like your review! 😄 We’re thrilled to hear you're loving your iPhone 16 subscription. Thanks for choosing Circular and enjoy your new subscription! -– Team Circular
Seamless device swap. Been using Circular since 2022 i think, and the subscribing to changing devices over the years has been constant, without hiccups. If I could suggest something, maybe for long time customers, maybe can introduce a one-time reward if they hit a certain milestone over the years.
Hi Izzat, It means a lot to us that you’ve stayed with Circular since 2022 - thank you for the trust and for being part of our journey over the years! 💙 We’re so glad to hear the device swaps have remained seamless for you. And yes, your suggestion for a milestone reward is a great one - we’ve shared it with our team for consideration. We truly appreciate loyal customers like you. -– Team Circular
Good stuffs
Hi Sky King, “Everything is good. Good stuffs.” - short, sweet, and exactly what we love to hear! 🙌 Thank you for your continued support and trust in Circular. We’ll keep doing our best to deliver great service and good value every time. -– Team Circular
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