We’re on a mission to enable a future where physical products’ useful lives are maximised by efficiently cycling them between loving users and careful refurbishment - until they are ready to be recycled.
Written by the business, not verified by us.Circular (nowcircular.com) has a 4.1 out of 5 rating on OK.one, based on 318 user reviews collected here. It is listed under Business Services and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 100% of negative reviews; 107 of them were added in the last 12 months. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple website and straightforward subscription process, making it very easy to switch devices without any major hiccups over the years. People frequently praise the fast and reliable delivery service, noting that packages arrive promptly in safe packaging and well within the expected timeframe. However, some customers also noted minor issues with used devices or unexpected subscription conditions and contract terms. A few reviewers experienced challenges regarding product condition, such as scratches or battery wear, while others faced unexpected repair costs. Despite these occasional hurdles with specific items, the overall journey remains convenient for most users.
Auto-generated from all reviews of this business. For reference only.So easy and pratical to secure a phone.
Hi Muhamad Fadly, Thank you for the 5-star review! 🙌 We're delighted to hear that securing a phone through Circular was easy and practical for you. Making premium tech accessible without the usual hassle is exactly what we're here for. Enjoy your subscription, and thank you for choosing Circular! -- Team Circular 💙
I'm very satisfied with the service and how easy my whole transaction was. Circular made my wishes come through
Hi Priyanka, Thank you for the wonderful review! 💙 We're so happy to hear that your experience was smooth and easy from start to finish. Knowing that Circular helped make your wishes come true is incredibly rewarding for our team. Thank you for placing your trust in us, and we hope you continue enjoying your subscription! -- Team Circular ✨
Condition on the website was listed as like new, but the camera button, on the right side, below the lock button, is unable to function.
Hi Qasim, We’re really sorry to hear about this - that’s definitely not the experience we want you to have, especially for a device listed as “like new.” This sounds like something we should review and resolve for you as soon as possible. Please reach out to us at [email protected] (or reply to your existing support thread) with your order details, and we’ll arrange for the appropriate next steps - whether that’s a repair or a replacement. Thanks for flagging this, and we’ll make sure it’s taken care of. -- Team Circular
Good condition
Hi Yan, Thank you for the 5 stars! We’re glad to hear the service was fast and the device arrived in good condition - that’s exactly what we aim for. Appreciate your support! -- Team Circular
i was amazed by the delivery they send the package earlier than i expected and i am very satisfied
Hi Zack, Love hearing this! 🙌 We’re glad the delivery exceeded your expectations and that everything arrived smoothly. Thanks for the kind words - we’re really happy you’re satisfied! -– Team Circular
Everything is smooth and easy. Very fast approval. No hassle. Received the gadget in very good condition too.
Hi Nas, Thank you for the 5 stars! 🌟 We’re glad to hear everything was smooth and hassle-free - from approval to delivery. Great to know the device arrived in excellent condition too. Appreciate your support and enjoy your device subscription! -– Team Circular
Hi Debbie, Thank you for the 5 stars! 😊 We’re glad your items reached you quickly - that’s exactly the experience we aim to deliver. Enjoy your subscription, and we’re here if you need anything! -– Team Circular
Very happy w the whole process. The phone looks immaculate too.
Hi Amarjeeth, Thank you for the 5-star review! 🌟 We’re really glad to hear you’re happy with the whole process - and even happier that you found our refurbished phones in immaculate condition. Appreciate your support, and enjoy your subscription! -– Team Circular
Convenient to purchase without fuss but they just need authentic address to deliver the phone.
Hi Rosalind, Thank you for the 5-star review! 😊 We’re glad to hear the process was convenient and fuss-free for you. Yes, a valid delivery address is required to ensure the device reaches you safely and securely - we appreciate your understanding on that. Enjoy your subscription, and we’re here if you need anything! -– Team Circular
Hi Debbie, Thanks for the 5 stars! 😊 We’re glad the transaction was smooth and easy - that’s exactly what we aim for. Appreciate your support! -– Team Circular
For those who wished to use this subscription method, I would highly not recommend to do so. Better to use Cinch as you would be able to own the device after your subscription ends. From Circular, you would do better buying a new one. Caveat emptor! 21 March 2026 I have received a lengthy explanation from Circular about their policy of device buyback and subscribers acknowledging this policy upon subscribing. However, Circular should not expect customers to buy back a device at the original RPP. For example, I had used that device for 12 months and wished to buy it. The original RPP was $1,899. Total amount from a 12-month subscription was: (first month waived) 11 months*$94=$1,034. Therefore $1,034*50%=$517 $1,899+$517=$2,416 what I need to pay in order to buyback that device. This is too exorbitant! My suggestion was to use that trade-in price was rejected…. Better to buy a new device or subscribe to Cinch…
Hi Behn Tan, Thank you for your feedback. For clarity, Circular is not an ownership scheme and has never been positioned as one. It is a subscription model designed for customers who value flexibility, lower upfront costs, access to newer tech, and a more sustainable alternative as compared an outright purchase. Customers who want automatic ownership at the end of a fixed term may prefer a different product type. For others, Circular offers a different value proposition altogether - including the ability to subscribe without committing to full retail prices from day one. We believe it’s important that comparisons are made on the basis of different models serving different needs, rather than assuming they are the same product. Our terms, including the fact that ownership remains with Circular unless a Non-Return Fee Option is exercised, are disclosed during the customer journey. If your review relates to a specific experience with our service, we’d be happy to look into it if you contact us directly. -– Team Circular
Circular is a great iniative, it give us a chance to experience latest gadgets without spending to much.
Hi Shawalludin, Thank you for the kind words! We’re really glad you appreciate the idea behind Circular - giving everyone access to the latest tech without the heavy upfront cost 🙌 Appreciate your support and hope you continue enjoying your subscription! -- Team Circular
Thanks for assisting & provide me information as a first timer. As such kindly let me knw the next step
Hi Suhaidah, Thank you for sharing your feedback - we appreciate you highlighting this. Circular operates as a subscription (rental) model, where customers enjoy the device during the subscription term, with the option to purchase it later if they wish. We understand how this may feel confusing for first-time users, especially when encountering the service for the first time through a retail partner like Mister Mobile. Your suggestion about making the rental nature clearer on the installment selection screen is very helpful, and we’ve shared this feedback with our product team for review. In the meantime, our team would be happy to assist you with your request and walk you through the available options. Please feel free to reply to our support email so we can help resolve this smoothly. Thank you again for bringing this up. -- Team Circular
Evrything is good & package came was fine.
Hi Mohamed Sharouk, Thank you for the 5-star review! We're glad to hear everything arrived well and that the package reached you in good condition. Enjoy your subscription, and we're always here if you need anything. -– Team Circular
I had a great experience with Circular! The entire process was smooth, hassle-free, and very efficient. Ordering was simple, communication was clear, and the delivery was impressively fast. Everything arrived in perfect condition as well. Really appreciate the seamless service - will definitely order again and highly recommend to others!
Hi Fafa, Thank you for the amazing review! 🌟 We’re really glad to hear that the whole experience - from ordering to delivery - was smooth and hassle-free for you. It means a lot that you noticed the effort we put into clear communication and careful packaging. Your recommendation truly means a lot to us. We look forward to serving you again soon! -– Team Circular
Circular is v user friendly.delivery & item ordered was v efficient,fast,packaging also v gd fragile.
Hi Mohamed Sharouk, Thank you for the 5-star review! We’re glad to hear the experience was user-friendly and that the delivery, packaging, and overall process met your expectations. We truly appreciate your support and hope you’re enjoying your subscription! -– Team Circular
They are straightforward and easy to contact for challenges.
Hi Siti, Thank you for your kind words! We’re glad you found us straightforward and easy to reach - especially when facing challenges. That’s exactly the kind of experience we strive to provide. Appreciate your support! 💙 -- Team Circular
Fast & ontime service. Thumbs up
Hi Suhaimi, Fast and on time - just how it should be! 👍 Thanks for the thumbs up and the 5 stars. We truly appreciate your support. -– Team Circular
Hi Fiqeen, Thank you for your review! We’re glad you found the process easy and efficient - that’s exactly what we aim for. If there’s anything we could improve to earn that extra star next time, we’d love to hear it. 😊 -– Team Circular
Easy to use website and easy to order the Nintendo switch 2 for my daughter's birthday.
Hi Khairul, Easy peasy - we love to hear that! 😊 So glad the website made ordering the Nintendo Switch 2 simple, especially for such a special occasion. We hope your daughter had an amazing birthday! Thanks for choosing Circular 💙 -– Team Circular
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