We’re on a mission to enable a future where physical products’ useful lives are maximised by efficiently cycling them between loving users and careful refurbishment - until they are ready to be recycled.
Reviewers overwhelmingly had a great experience with this company. Customers appreciate the simple website and straightforward subscription process, making it very easy to switch devices without any major hiccups over the years. People frequently praise the fast and reliable delivery service, noting that packages arrive promptly in safe packaging and well within the expected timeframe.
However, some customers also noted minor issues with used devices or unexpected subscription conditions and contract terms. A few reviewers experienced challenges regarding product condition, such as scratches or battery wear, while others faced unexpected repair costs. Despite these occasional hurdles with specific items, the overall journey remains convenient for most users.
I used circular in Singapore to order one of their audio products. While the pricing and the actual product itself is great, their customer service associates are generally quite rude. Not only was my delivery much later (I had to wait an extra two weeks) than they stipulated, but the customer service associates told me that a refund at the time would not be possible, and that I'd just have to wait.
Circular 回复2022-11-24
Thank you for your reply and we apologise for the experience you've had. We are constantly improving our customer experience, and your feedback will certainly strives us to get better. We are keen to learn more about the experience you've had and how we can make it better, hence we will be reaching out to via email. If you do not hear from us, please reach out to us at [email protected].
Already make payment and within 5 minutes after successful payment. Received an email and mentioned that I was reject my application without any reason given. It says out algorithm checks your registration data to ensure you're a real person and that you meet our credit criteria. Unfortunately, we were not able to take you on as a Circular customer at this time and aren't able to disclose the reason. I use my Singpass to registered. Totally unacceptable reason
Circular 回复2022-10-28
Thank you for taking the time to leave a review, we value your feedback.
To further clarify the messaging communicated to you, Circular evaluates customers on both the basis of identity (via Singpass) as well as various credit criteria.
Customers who are declined either have submitted an invalid Singpass or do not meet the credit criteria to be onboarded as a customer with Circular.
Unfortunately your application at this time has not met this criteria to be approved as a customer with Circular.
A refund has been issued immediately on our end upon the decline of order (although it may take a few business days for you to receive the funds back from your financial institution).
Should our criteria change and deem you eligible, we will reach out to you!
Made a request to order an iPhone 14 Pro Max, through their tech rental services company with NowCircular Singapore.
But … it turns out that all my orders got rejected thrice from their system & I even tried applying again once in the week and followed up. Also, I made newly registered accts and made sure all my Singpass Myinfo data shares the correct information before confirming the orders.
Already made the first month's transaction upfront + the referral code was applied but still no luck. Received both emails afterward saying that firstly, all the order payments that I’ve paid were alrdy refunded to my bank acct,l and secondly, explaining the reason why behind this issue of rejection is due to my own individual status & user information that they were unable to disclose as stated and not able to be part of them, accepting as one of their customer (probably which they look through my current & history of financial credits & background information)
- honestly speaking, I preferably to say in a way it's simple & short: “I'm clean with no labeled of blacklists & having CC records, etc”.
Please fix this issue by providing the service in the future by manually reviewing every newly registered user instead before the approval even to use the platform before confirming orders, so as to avoid this kind of glitch & misunderstanding which we shouldn't be relying as much upon expecting the perfections from a system feature towards automation, etc.
Thanks!
Circular 回复2022-10-18
Thank you for taking the time to leave a review, we value your feedback.
As our website and communications indicate, all orders are subject to an approval process.
We undertake various measures to ensure customers we onboard are comfortably able to make payments and meet our eligibility criteria.
As we have communicated to you upon the decline of your orders, unfortunately we are not able to onboard you as a customer at this time, due to not meeting the aforementioned criteria. This application was also evaluated manually to verify this.
That said, we will reach out in the future should our criteria change and deem you eligible to subscribe!
It's been 3 months I am on their service (no issues, paid on time) and I thought of checking my credit limit and how about to increase the balance limit so I can expand to other products.
Since they only have customer service either via Whatsapp or Email, I decide to do both and see which one will response. I was told (via Whatsapp) that my credit was down from $100 to $60 and unfortunately I cannot add anymore device as the current one is $58 and I have only a balance of $2. I questioned them how did the limit went down from $100 to $60 and how can I increase my credit limit?
The answer given was (in exact words): "Due to data protection reasons we cannot disclose the reason for this. We also regularly monitor our customers' payment behaviors and you can request a credit review in 3-6 months. Hope this helps!" followed by "
So tell me, if I have been paying on time for the last 3 months. How did my credit limit was cut from $100 to $60. And if you say it's because of data protection, it is MY account to begin with. And I ought to know what's going on, right?
Your customer service have been very prompt on replying but I don't know if I can proceed with no transparency policy.
Circular 回复2022-09-21
Thank you very much in taking the time to leave a review. We are very sorry to hear your experience with our credit system at Circular.
We sincerely apologise for being unable to disclose an exact reason for this credit adjustment, however this is done with the best interest of the customer in mind, in line with necessary protective measures.
That said, if you feel that you are eligible for more credit than we have allocated you, please contact us on [email protected] and we can discuss potentially raising your credit for you.
Looking forward to hearing from you!
Rejected my application does not say why. When i ask support just say i did not hit criteria unable to say what criteria.
Circular 回复2022-09-15
Thank you for leaving us a review and we are sorry to hear about your rejected application. We would like to assist you better from here, could you contact us at [email protected] so that we can assist you from there? Looking forward to hearing from you!
Placed my order on the 30th of July, was given nothing the run around when trying to find out where my order was, I have now canceled my order as of the 6th of September, absolutely garbage company
Circular 回复2022-09-08
Thank you for taking the time to leave us this review Nathan. Apologies for the experience you have had on the order. Unfortunately our suppliers are unable to meet the initial timeline expected. We apologise for the inability to secure the delivery due to the supply chain delays and have proceeded to acknowledge a cancellation + refund request instead. We truly hope that we could have served you better and will take this as a learning opportunity to improve. We are terribly sorry for this experience.
Very janky user experience.
There's no way to cancel your subscription other than writing to customer support.
Their system can get your phone number wrong even though it's correct on the invoice.
Most items on the website you won't be able to get because there's a $100 per month cap for new users. No visibility on how the cap will be raised with time.
Delivery and pickup experience is quite good and fast.
Items I received were new maybe because they're still new here. But not much configuration can be done, which is a bummer for things like laptops.
Circular 回复2022-09-01
Thank you for taking the time to leave a review Ho Bing Xuan! The mobile number is consistent with the Singpass registered number and the credit limit assigned is unique to each individual based on the credit checks carried out. We provide new or excellently refurbished products to our users and hope to keep allowing the exciting experience of tech rental to continue until you decide to hop off. If you'd like to cancel the subscription, we will need to make arrangements to pick-up the device before a subscriber may cancel it. So feel free to chat with our customer support team via email or chat to arrange the pick-up and intention to cancel. Otherwise, it will be a rolling subscription :)
Item came almost new ...with little to none scratches. Performed well only wait time for the gadget to be sent to me was long. ..Abt 10 days but so far so good....
Circular 回复2022-08-26
Thank you for taking the time to leave this review! We provide brand new / excellently refurbished devices (with 90% damage cover) - This way you will have a worry-free subscription experience with us. We are working on our delivery time alongside with the current dynamics of the global supply chain. We hope to get to you excited with the flexibility we can offer with our business model :)
Product was packaged very well and delivered in excellent condition. It feels just like i have bought a new headphone but without the pinch on having to fork out the lump sum cash for it. Customer service was very responsive and easy to approach since it is via Whatsapp. Definitely will use their service in the future to satisfy that gadget itch.
Circular 回复2022-08-05
Thank you Lawrence for sharing your experience and thoughts with us! At Circular we are hoping to provide experiences for our subscribers to indulge in. Have fun and keep exploring!
Issue with Circular Now so far.
1. No reply after more than 1 working day.
2. Did not deliver the item as per the stipulated time frame (5 to 10 working days).
3. Apology is not sincere.
4. No service recovery for the negative experiences.
The whole experience is, wait and wait. Not happy don't use our service, we can refund you. We don't need your money.
Circular 回复2022-08-01
Thank you for your time in leaving a review.
We understand that we have not been able to apply you promptly, as there's a surge of chats and our business hours are from 9.30am - 5pm, excluding weekends. We are working on ensuring that our customers are being attended to promptly.
We understand that we have not been able to deliver the item within the stipulated 5-10 business days. Our team takes around 1-2 business days for each order to be approved and thereafter it takes us about 5 - 10 business days to process and deliver the item to you. We were ready to deliver the item tomorrow, as mentioned we are unable to do so today on 1st of August, but we understand that as this does not meet your expectation, you have decided to cancel the order.
We value you as a customer and have contacted you to discuss on how we can make things better from here!
Terrible management, aggressively chases late payments, contacted my colleagues to get to me, called my work phone 20 times in 1 day.
Very rude.
Circular 回复2022-07-20
Hi David Stream, thanks for your feedback. We would like to get more information regarding your case and could you please get in touch with us via [email protected]? As we provide subscriptions to approved individual accounts and in the event a user is unwilling/ unable to make payments and is unresponsive, we will proceed to retrieve the payments owing. We hope you can understand we would appreciate timely payments without delays or on-going unresponsiveness.
They should do a background checks before declining rather than taking your order payment and decide to reject you after checks. What a shady company!
Circular 回复2022-07-05
We are sorry you feel that way / you were unable to be provided with an approved subscription. Thank you for the feedback. Our processes are a way to ensure each subscriber is able to meet monthly payments with ease. Assessing the authenticity of the payment is integral to the process. In the instance a pending user's order is declined (due to reasons undisclosed) we will effectively issue a refund upon the decision. No money is withheld. Ultimately we hope to keep each subscriber happy and unburdened by the fees. We will keep improving our onboarding protocol to ensure the best fit model.
The range of devices is quite limited but I've still found something suitable. The customer service is very responsive and respectful but when I was enquiring about the service, it seemed like their answers were quite limited and unclear. It was also unclear how many weeks it would take to get the device. There's also not a lot of information on the device on their Web page. However, when I had to reschedule multiple times for delivery of the device, they were very patient, understanding and accommodating.
Circular 回复2022-06-03
Thank you Fonteyn for writing us this feedback. We will take the opportunity to improve our communication!
Hope you will enjoy the Lenovo Thinkbook. Feel free to reach out to our team anytime!
Had a little hiccup getting what I wanted but good thing is the customer service was always there to support throughout till I received the S8 tablet. Was happy to receive a brand new device as well!
Definitely considering buying it over 😉
Circular 回复2022-05-04
Jeannie we hope you are enjoying testing out the Samsung Galaxy Tab S8 (Wi-Fi) / 256GB in Rose Gold subscription thus far! Of course if you love it you may choose to totally own it ;)
Profile pending for a long time. Pages are looping.
Profile page shows a blank, white page. When attempting to check out with a subscription, it shows that they have my info from singpass but it's pending. Clicking on continue button goes into a loop instead of taking you back to the product page or home.
Still pending after a long while.
Circular 回复2022-04-27
Thank you for your interest, due to the checks we run/ insufficient income proof we may have to hold off approving the order application. You may choose to get in contact with us directly if you have any further questions :)
Overall the experience was quite good and pleasant. But grab pay (which is a local brand) cannot be used as a payment mode because their cards are not issued by a bank. Then why are they approved my MAS to issue its financial products? Everything else was quite smooth.
Circular 回复2022-04-11
Thank you for being a part of the Circular experience! We hope to be able to support new payment methods in the future :)
Hi Stephen,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’ve taken a look at your case and it appears that we reached out on September 26, 2023, requesting additional information in order to proceed — but unfortunately, we didn’t receive a reply. We completely understand how frustrating delays in support can feel, and we apologise if our follow-up wasn’t clear or timely enough.
If you're still facing issues or need assistance, we’d love the opportunity to help make things right. Please feel free to reach out to us at [email protected], and our team will prioritise your case.
Thank you again for sharing this — it helps us get better.
— Team Circular
Sent them an email asking for detailed terms and conditions on the subscription but there was no reply. However, they are actively advertising on social media.
Circular 回复2022-03-02
Hi J Kine,
We are really sorry that we have missed your email. We have been extremely busy catering to the overwhelming demand for our services.
To answer your question, you can find our detailed terms of service as well as damage cover on our website.
Kind regards,
The Circular Team.
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